H&R Block announces upfront, transparent prices for all tax prep
KANSAS CITY, Mo.,
Across the assisted tax preparation category, pricing has traditionally been based on which of the hundreds of IRS tax forms or schedules needed to be completed or the amount of time required for tax preparation. Because the forms completed cannot be known until after the return was done, consumers have been in the dark on the price until the end. To provide upfront prices, H&R Block has mapped 4,000 potential tax forms, worksheets and calculations to approximately 25 items based on the consumer’s personal situation to determine the price.
“We have spent the last year evaluating all parts of our business, with a specific focus on consumers and their feedback,” said H&R Block president and CEO Jeff Jones. “Our work confirmed that taxes are already a source of anxiety for many consumers, and the tax industry has made it more stressful by not explaining the cost of the services until after the tax preparation was complete. H&R Block is proud to lead the industry by offering upfront, transparent prices, so consumers can avoid surprises and hidden fees.”
H&R Block lowers prices for assisted tax consumers
In addition to introducing upfront, transparent prices, H&R Block is lowering prices for millions of its assisted tax preparation clients.
“As part of our commitment to create a better experience for consumers, I’m delighted that we are able to offer lower assisted tax prep prices to improve the value proposition for consumers. The price drops will be reflected in H&R Block’s new upfront, transparent prices,” said Jones.
How H&R Block’s upfront, transparent prices work
Consumers seeking help in an H&R Block office have three simple steps to know the price before they begin. First, they can determine the base price that matches their personal situation, from one of five easy-to-understand categories:
Next, they can determine if they need to file any state returns.
Finally, they can include the price for any of the approximately 20 additional items such as credits, investments and business income, based on what happened in their life during the year. H&R Block estimates that the additional items will not apply to nearly half of its clients, meaning many clients will know their price in two simple steps.
“We listened to our frontline tax professionals who told us clients expect and deserve to know the price of services before they start,” said Karen Orosco, senior vice president of H&R Block’s retail business. “Our tax pros are passionate about finding ways to improve our service and provide us extremely valuable insights based on their firsthand experiences helping clients. I am excited we are responding to tax pro feedback by offering upfront, transparent prices in our tax offices this year.”
H&R Block tax professionals can guide and answer any questions about a specific consumer’s price before the service begins. In most H&R Block tax offices, the price for a federal return starts at
Price Preview makes upfront H&R Block online prices transparent
H&R Block is also improving the way consumers interact with do-it-yourself (DIY) online tax preparation by making the price transparent throughout the process. DIY consumers have always had upfront access to a base price. However, historically, the DIY tax category has not always provided transparency when items were added or changed as the consumer was completing the return. As a result, consumers did not always understand why their final price was different from the starting price.
This year, H&R Block is introducing Price Preview to provide transparency from start to finish, no surprises. “With H&R Block’s Price Preview, the price is upfront and transparent throughout the process, so that DIY consumers know of any changes as they happen,” said Heather Watts, senior vice president and general manager of H&R Block’s DIY tax business. “Given our award-winning product, our competitive DIY prices and now industry-leading Price Preview, we provide a superior experience over TurboTax and other DIY brands.”
H&R Block continues commitment to providing a better experience for consumers by offering more ways to help
In addition to its pricing changes, Jones said H&R Block is offering other consumer-centric innovations, including expanding the ways it provides help to consumers.
“Upfront, transparent prices across all methods of tax preparation is just one of many changes H&R Block is making to create a modern, innovative, consumer-focused experience,” said Jones. “Consumers also want the full spectrum of choices – from filing in an office to doing it yourself online to other options in between to get the help they need.”
The range of tax-filing options from H&R Block, in addition to traditional in-office assisted and DIY options, include:
Consumers can get the personalized tax prep price from their local H&R Block office
Consumers can check out their local office to learn the price for tax preparation. H&R Block’s upfront, transparent prices are available at all company-owned offices and at participating franchise locations. More information on how H&R Block is transforming the tax experience for consumers is available at hrblock.com/transformation.
About H&R Block
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Source: HRB Tax Group, Inc.