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REVENUE RECOGNITION (Narrative) (Details) - USD ($) $ in Millions	Jan. 31, 2020	Apr. 30, 2019	Jan. 31, 2019	Apr. 30, 2018
POM
Disaggregation of Revenue [Line Items]
Deferred revenue	$ 153.3
Current deferred revenue	104.4
TIS
Disaggregation of Revenue [Line Items]
Current deferred revenue	$ 21.2	$ 29.7	$ 21.3	$ 36.4

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Jan. 31, 2020	Apr. 30, 2019	Jan. 31, 2019
ASSETS
Cash and cash equivalents	$ 192,340	$ 1,572,150	$ 203,226
Cash and cash equivalents - restricted	169,447	135,577	101,903
Receivables, less allowance for doubtful accounts of $45,254, $44,033 and $67,228	819,946	138,965	758,217
Prepaid expenses and other current assets	120,229	146,667	171,306
Total current assets	1,301,962	1,993,359	1,234,652
Property and equipment, at cost, less accumulated depreciation and amortization of $803,272, $800,834 and $745,761	197,569	212,092	220,505
Operating lease right of use asset	463,777	0	0
Intangible assets, net	433,074	342,493	356,952
Goodwill	838,830	519,937	520,005
Deferred tax assets and income taxes receivable	134,901	141,979	141,366
Other noncurrent assets	82,317	90,085	95,326
Total assets	3,452,430	3,299,945	2,568,806
LIABILITIES:
Accounts payable and accrued expenses	156,766	249,525	202,101
Accrued salaries, wages and payroll taxes	117,459	196,527	140,902
Accrued income taxes and reserves for uncertain tax positions	36,242	271,973	49,009
Current portion of long-term debt	649,022	0	0
Operating lease liabilities	187,890	0	0
Deferred revenue and other current liabilities	190,242	204,976	195,634
Total current liabilities	1,337,621	923,001	587,646
Long-term debt and line of credit borrowings	1,880,589	1,492,629	1,876,989
Deferred tax liabilities and reserves for uncertain tax positions	172,954	197,906	214,217
Operating lease liabilities	289,299	0	0
Deferred revenue and other noncurrent liabilities	90,346	144,882	103,545
Total liabilities	3,770,809	2,758,418	2,782,397
COMMITMENTS AND CONTINGENCIES
STOCKHOLDERS' EQUITY:
Common stock, no par, stated value $.01 per share, 800,000,000 shares authorized, shares issued of 228,206,684, 241,501,278 and 238,336,760	2,282	2,383	2,415
Additional paid-in capital	769,990	767,636	764,982
Accumulated other comprehensive loss	(25,391)	(20,416)	(17,642)
Retained earnings (deficit)	(367,218)	499,386	(254,277)
Less treasury shares, at cost, of 35,732,666, 36,460,305 and 36,377,441	(698,042)	(707,462)	(709,069)
Total stockholders' equity (deficiency)	(318,379)	541,527	(213,591)
Total liabilities and stockholders' equity	$ 3,452,430	$ 3,299,945	$ 2,568,806

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS (Parenthetical) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2020	Jan. 31, 2019
Income Statement [Abstract]
Tax benefit on discontinued operations	$ 488	$ 1,962	$ 3,173	$ 4,731

- Definition

Amount of tax expense (benefit) related to a discontinued operation. Includes, but is not limited to, tax expense (benefit) related to income (loss) from operations during the phase-out period, tax expense (benefit) related to gain (loss) on disposal, tax expense (benefit) related to gain (loss) for reversal of write-down (write-down) to fair value, less cost to sell, and tax expense (benefit) related to adjustments of a prior period gain (loss) on disposal.

+ References + Details

COMMITMENTS AND CONTINGENCIES (Details) - USD ($)	9 Months Ended
COMMITMENTS AND CONTINGENCIES (Details) - USD ($)	Jan. 31, 2020	Apr. 30, 2019	Jan. 31, 2019
Loss Contingencies [Line Items]
POM maximum per tax return	$ 10,000
Standard guarantee accrual amount	7,000,000.0	$ 9,900,000	$ 7,000,000.0
Contingent business acquisition obligations	11,400,000	11,100,000	11,300,000
Lines of credit, total obligation	40,000,000.0
Remaining franchise equity lines of credit-undrawn commitment	$ 14,200,000
Percentage of participation interest at par	90.00%
Purchased of participation interest, at par	$ 367,800,000
Loss contingency accrual	1,600,000	1,900,000	3,100,000
Estimate of possible loss	57,000,000
SCC
Loss Contingencies [Line Items]
Loss contingency accrual	0	$ 0	0
Axos
Loss Contingencies [Line Items]
Limited guarantee	7,500,000
Loss contingency accrual	$ 1,900,000		$ 1,400,000

CONSOLIDATED STATEMENT OF STOCKHOLDERS' EQUITY (Parenthetical)
$ in Thousands

May 01, 2018

USD ($)

^[1]

Cumulative effect of ASU 2016-16

$ 100,950

ASU 2016-16

Cumulative effect of ASU 2016-16

$ 101,000

[1]

ASU 2016-16 was effective on May 1, 2018 and we adopted using the modified retrospective transition method. We recognized a $101.0 million cumulative effect adjustment to increase the opening balance of retained earnings and increase deferred tax assets resulting from intra-entity transfers of intellectual property in fiscal year 2018.

LONG-TERM DEBT (Narrative) (Details)	Jan. 31, 2020 USD ($)	Apr. 30, 2019 USD ($)	Jan. 31, 2019 USD ($)
Line of Credit Facility [Line Items]
Committed line of credit borrowings	$ 1,035,000,000	$ 0	$ 385,000,000
Full borrowing capacity amount	751,000,000
Estimated fair value of long-term debt	2,600,000,000	$ 1,600,000,000	$ 1,900,000,000
Revolving credit facility
Line of Credit Facility [Line Items]
Aggregate principal amount	2,000,000,000.0
Available increase in borrowing capacity	$ 500,000,000.0
Maximum quarterly debt-to-EBITDA ratio	3.50
Maximum annual debt-to-EBITDA ratio	4.50
Minimum interest coverage ratio	2.50
Committed line of credit borrowings	$ 1,000,000,000.0
Swingline Loans
Line of Credit Facility [Line Items]
Maximum borrowing capacity	200,000,000.0
Standby Letters of Credit
Line of Credit Facility [Line Items]
Maximum borrowing capacity	$ 50,000,000.0

INCOME TAXES	9 Months Ended
INCOME TAXES	Jan. 31, 2020
Income Tax Disclosure [Abstract]
INCOME TAXES	NOTE 7: INCOME TAXES We file a consolidated federal income tax return in the U.S. with the IRS and file tax returns in various state, local, and foreign jurisdictions. Tax returns are typically examined and either settled upon completion of the examination or through the appeals process. Our U.S. federal income tax returns for 2017 and 2018 remain open for examination. Our U.S. federal income tax returns for 2016 and all prior periods are closed. With respect to state and local jurisdictions and countries outside of the U.S., we are typically subject to examination for three to six years after the income tax returns have been filed. Although the outcome of tax audits is always uncertain, we believe that adequate amounts of tax, interest, and penalties have been provided for in the accompanying consolidated financial statements for any adjustments that might be incurred due to federal, state, local or foreign audits. We had gross unrecognized tax benefits of $148.7 million, $178.1 million and $185.1 million as of January 31, 2020 and 2019 and April 30, 2019, respectively. The gross unrecognized tax benefits decreased $36.4 million and $8.0 million during the nine months ended January 31, 2020 and 2019, respectively. The decrease in unrecognized tax benefits during the nine months ending January 31, 2020 is primarily related to federal and state statute of limitation periods expiring in the fiscal year and favorable audit settlements. We believe it is reasonably possible that the balance of unrecognized tax benefits could decrease by approximately $14.9 million within the next twelve months. The anticipated decrease is due to the expiration of statutes of limitations and anticipated closure of various state matters currently under exam. For such matters where a change in the balance of unrecognized tax benefits is not yet deemed reasonably possible, no estimate has been included. Consistent with prior years, our pretax loss for the nine months ended January 31, 2020 is expected to be offset by income in the fourth quarter due to the established pattern of seasonality in our primary business operations. As such, management has determined that it is more-likely-than-not that realization of tax benefits recorded in our financial statements will occur within our fiscal year. The amount of tax benefit recorded for the nine months ended January 31, 2020 reflects management’s estimate of the annual effective tax rate applied to the year-to-date loss from continuing operations adjusted for the tax impact of discrete items for the periods presented. A discrete income tax benefit of $27.7 million was recorded in the nine months ended January 31, 2020 compared to a discrete tax benefit of $8.9 million in the same period of the prior year. The discrete tax benefit recorded in the current period primarily resulted from the settlement of various matters, including expiration of statute of limitations and resolution with tax authorities, and valuation allowance changes related to utilization of foreign losses. The discrete tax benefit recorded in the prior year resulted primarily from favorable audit settlements. Our effective tax rate for continuing operations, including the effects of discrete tax items, was 29.2% and 25.4% for the nine months ended January 31, 2020 and 2019, respectively. Discrete items increased the effective tax rate for the nine months ended January 31, 2020 and 2019 by 4.3% and 1.5%, respectively. Due to the loss in both periods, a discrete tax benefit in either period increases the tax rate while an item of discrete tax expense decreases the tax rate. The impact of discrete tax items combined with the seasonal nature of our business can cause the effective tax rate through our third quarter to be significantly different than the rate for our full fiscal year.

LEASES (Lease Costs) (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
LEASES (Lease Costs) (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Jan. 31, 2020
Leases [Abstract]
Operating lease costs	$ 59,804	$ 180,734
Variable lease costs	17,822	50,272
Subrental income	(330)	(1,015)
Total lease costs	$ 77,296	$ 229,991

LOSS PER SHARE AND STOCKHOLDERS' EQUITY (Tables)

9 Months Ended

Jan. 31, 2020

Earnings Per Share [Abstract]

Computations of Basic And Diluted Earnings Per Share

The computations of basic and diluted loss per share from continuing operations are as follows:



(in 000s, except per share amounts)
	Three months ended January 31,						Nine months ended January 31,
	2020			2019			2020			2019
Net loss from continuing operations attributable to shareholders	$	(128,026	)	$	(119,779	)	$	(457,304	)	$	(439,513	)
Amounts allocated to participating securities	(169		)	(160		)	(468		)	(446		)
Net loss from continuing operations attributable to common shareholders	$	(128,195	)	$	(119,939	)	$	(457,772	)	$	(439,959	)

Basic weighted average common shares	194,077			205,532			198,064			206,242
Potential dilutive shares	—			—			—			—
Dilutive weighted average common shares	194,077			205,532			198,064			206,242

Loss per share from continuing operations attributable to common shareholders:
Basic	$	(0.66	)	$	(0.58	)	$	(2.31	)	$	(2.13	)
Diluted	(0.66		)	(0.58		)	(2.31		)	(2.13		)

GOODWILL AND INTANGIBLE ASSETS (Schedule of Intangible Assets) (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Apr. 30, 2019	Jan. 31, 2019
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	$ 1,023,821	$ 872,195	$ 880,450
Accumulated Amortization	(590,747)	(529,702)	(523,498)
Net	433,074	342,493	356,952
Reacquired franchise rights
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	364,376	350,410	350,459
Accumulated Amortization	(153,392)	(136,345)	(130,618)
Net	210,984	214,065	219,841
Customer relationships
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	313,521	274,838	274,293
Accumulated Amortization	(219,664)	(195,174)	(187,080)
Net	93,857	79,664	87,213
Internally-developed software
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	154,962	139,239	147,465
Accumulated Amortization	(116,383)	(109,885)	(119,664)
Net	38,579	29,354	27,801
Noncompete agreements
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	41,386	33,376	33,369
Accumulated Amortization	(33,151)	(31,446)	(31,040)
Net	8,235	1,930	2,329
Franchise agreements
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	19,201	19,201	19,201
Accumulated Amortization	(14,294)	(13,334)	(13,014)
Net	4,907	5,867	6,187
Purchased technology
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	122,801	54,700	54,700
Accumulated Amortization	(53,525)	(43,518)	(42,082)
Net	69,276	11,182	12,618
Trade name
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	5,800
Accumulated Amortization	(338)
Net	5,462
Acquired assets pending final allocation
Goodwill and Intangible Assets [Line Items]
Gross Carrying Amount	1,774	431	963
Accumulated Amortization	0	0	0
Net	$ 1,774	$ 431	$ 963

REVENUE RECOGNITION (Tables)

9 Months Ended

Jan. 31, 2020

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line

The majority of our revenues are from our U.S. Tax Services business. The following table disaggregates our U.S. Tax Services revenues by major service line, with revenues from our international Tax Services businesses and from Wave included as separate lines:



							(in 000s)
	Three months ended January 31,				Nine months ended January 31,
	2020		2019		2020		2019
Revenues:
U.S. assisted tax preparation	$	283,956	$	256,813	$	358,174	$	329,569
U.S. royalties	44,965		42,265		59,644		57,898
U.S. DIY tax preparation	34,089		31,996		42,040		37,771
International	11,804		12,304		97,311		96,980
Refund Transfers	50,494		47,482		52,794		49,466
Emerald Card®	16,657		14,980		39,128		38,704
Peace of Mind® Extended Service Plan	16,954		16,596		75,451		77,491
Tax Identity Shield®	8,138		7,655		17,308		17,639
Interest and fee income on Emerald Advance^TM	32,741		30,924		33,780		31,768
Wave	11,213		—		25,740		—
Other	8,194		7,369		28,998		25,152
Total revenues	$	519,205	$	468,384	$	830,368	$	762,438

Schedule of Deferred Revenue Related To The Peace of Mind Program

Changes in the balances of deferred revenue and wages for our Peace of Mind® Extended Service Plan (POM) are as follows:



										(in 000s)
POM	Deferred Revenue						Deferred Wages
Nine months ended January 31,	2020			2019			2020			2019
Balance, beginning of the period	$	212,511		$	218,274		$	27,306		$	32,683
Amounts deferred	28,686			27,711			1,827			1,773
Amounts recognized on previous deferrals	(87,850		)	(90,439		)	(12,134		)	(13,569		)
Balance, end of the period	$	153,347		$	155,546		$	16,999		$	20,887

INCOME TAXES (Narrative) (Details) - USD ($) $ in Millions	9 Months Ended
INCOME TAXES (Narrative) (Details) - USD ($) $ in Millions	Jan. 31, 2020	Jan. 31, 2019	Apr. 30, 2019
Income Tax Disclosure [Abstract]
Unrecognized tax benefits	$ 148.7	$ 178.1	$ 185.1
Gross unrecognized tax benefits increase (decrease)	(36.4)	(8.0)
Change in tax benefits that are reasonably possible	14.9
Discrete income tax benefit	$ 27.7	$ 8.9
Effective tax rate	29.20%	25.40%
Increase in effective tax rate from discrete item, percent	4.30%	1.50%

LEASES (Aggregate Operating Lease Maturities) (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Apr. 30, 2019
Leases [Abstract]
Remainder of 2020	$ 61,713
2021	190,233
2022	130,637
2023	73,433
2024	34,988
2025 and thereafter	19,573
Total future undiscounted operating lease payments	510,577
Less imputed interest	(33,388)
Total operating lease liabilities	$ 477,189
Future undiscounted operating lease commitments		$ 573,300

LITIGATION AND OTHER RELATED CONTINGENCIES (Details)		9 Months Ended
LITIGATION AND OTHER RELATED CONTINGENCIES (Details)	May 06, 2019	Jan. 31, 2020 USD ($) securities lawsuit	Apr. 30, 2019 USD ($)	Jan. 31, 2019 USD ($)	Sep. 30, 2016 loan	Sep. 28, 2012 loan	May 31, 2012 loan
Loss Contingencies [Line Items]
Loss contingency accrual		$ 1,600,000	$ 1,900,000	$ 3,100,000
Original loans collateralized \| loan							7,500
Number of loans sold to the trust \| loan						96
Loans sold to trust, with claims of breach of contract and indemnity \| loan					649
Securitization transactions \| securities		39
SCC
Loss Contingencies [Line Items]
Loss contingency accrual		$ 0	$ 0	$ 0
Original principal amount of loans securitized		14,000,000,000
Principal assets of SCC		278,000,000
SCC \| Claims with Knowledge of Outstanding Principal Amount
Loss Contingencies [Line Items]
Initial principal on loans securitized		$ 2,900,000,000
Free File Litigation
Loss Contingencies [Line Items]
Eligibility period prior to filing complaint	4 years
MGRID LLC v. Merrill Lynch Mortgage Lending Inc
Loss Contingencies [Line Items]
Number of lawsuits \| lawsuit		21

GOODWILL AND INTANGIBLE ASSETS (Narrative) (Details) $ in Thousands	3 Months Ended		9 Months Ended
	Jan. 31, 2020 USD ($)	Jan. 31, 2019 USD ($)	Jan. 31, 2020 USD ($) office	Jan. 31, 2019 USD ($)
Business Acquisition [Line Items]
Payments to acquire franchisee and competitor businesses			$ 450,282	$ 42,428
Number of acquired offices \| office			224
Amortization	$ 21,500	$ 18,700	$ 61,300	$ 54,500
Estimated amortization, 2020	83,000		83,000
Estimated amortization, 2021	75,000		75,000
Estimated amortization, 2022	58,900		58,900
Estimated amortization, 2023	41,300		41,300
Estimated amortization, 2024	$ 30,800		30,800
Franchisee and competitor businesses
Business Acquisition [Line Items]
Payments to acquire franchisee and competitor businesses		$ 42,400	$ 53,700

LEASES

9 Months Ended

Jan. 31, 2020

Leases [Abstract]

LEASES

NOTE 10: LEASES

As discussed in note 1, we adopted ASU 2016-02 on May 1, 2019. The majority of our lease portfolio consists of retail office space in the U.S., Canada, and Australia. The contract terms for these retail offices generally are from May 1 to April 30. We record operating lease right of use (ROU) assets and operating lease liabilities based on the discounted future minimum lease payments over the term of the lease. We generally do not include renewal options in the term of the lease. As the rates implicit in our leases are not readily determinable, we used our incremental borrowing rate based on the lease term and geographic location in calculating the discounted future minimum lease payments.

We recognize lease expenses for our operating leases on a straight-line basis. For lease payments that are subject to adjustments based on indexes or rates, the most current index or rate adjustments were included in the measurement of our ROU assets and lease liabilities at adoption. Variable lease costs, including non-lease components (such as common area maintenance, utilities, insurance, and taxes) and certain index-based changes in lease payments, are expensed as incurred.

For the three and nine months ended January 31, 2020, our lease costs consist of the following:



				(in 000s)
	Three months ended January 31, 2020			Nine months ended January 31, 2020
Operating lease costs	$	59,804		$	180,734
Variable lease costs	17,822			50,272
Subrental income	(330		)	(1,015		)
Total lease costs	$	77,296		$	229,991

Other information related to operating leases for the nine months ended January 31, 2020 is as follows:



	($ in 000s)
Cash paid for operating lease costs	$	160,769
Operating lease right of use assets obtained in exchange for operating lease liabilities ⁽¹⁾	251,284
Weighted-average remaining operating lease term (years)	3
Weighted-average operating lease discount rate	3.5		%

⁽¹⁾This balance excludes the initial impacts of the adoption of ASU 2016-02.

Aggregate operating lease maturities as of January 31, 2020 are as follows:



	(in 000s)
Remainder of 2020	$	61,713
2021	190,233
2022	130,637
2023	73,433
2024	34,988
2025 and thereafter	19,573
Total future undiscounted operating lease payments	510,577
Less imputed interest	(33,388		)
Total operating lease liabilities	$	477,189

As disclosed in our Annual Report on Form 10-K for the fiscal year ended April 30, 2019, our future undiscounted operating lease commitments under the previous accounting standard was $573.3 million.

Label

Element

Value

Retained Earnings [Member]

Cumulative Effect of New Accounting Principle in Period of Adoption

us-gaap_CumulativeEffectOfNewAccountingPrincipleInPeriodOfAdoption

$ 100,950,000

^[1]

[1]

LONG-TERM DEBT (Components of Long-Term Debt) (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Apr. 30, 2019	Jan. 31, 2019
Debt Instrument [Line Items]
Committed line of credit borrowings	$ 1,035,000	$ 0	$ 385,000
Debt issuance costs and discounts	(5,389)	(7,371)	(8,011)
Long-term debt including current portion	2,529,611	1,492,629	1,876,989
Less: Current portion	(649,022)	0	0
Long-term debt and line of credit borrowings	$ 1,880,589	1,492,629	1,876,989
Senior Notes \| Senior Notes, 4.125%, due October 2020
Debt Instrument [Line Items]
Interest rate	4.125%
Senior notes	$ 650,000	650,000	650,000
Senior Notes \| Senior Notes, 5.500%, due November 2022
Debt Instrument [Line Items]
Interest rate	5.50%
Senior notes	$ 500,000	500,000	500,000
Senior Notes \| Senior Notes, 5.250%, due October 2025
Debt Instrument [Line Items]
Interest rate	5.25%
Senior notes	$ 350,000	$ 350,000	$ 350,000

GOODWILL AND INTANGIBLE ASSETS

9 Months Ended

Jan. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

GOODWILL AND INTANGIBLE ASSETS

NOTE 5: GOODWILL AND INTANGIBLE ASSETS

Changes in the carrying amount of goodwill for the nine months ended January 31, 2020 and 2019 are as follows:



(in 000s)
	Goodwill			Accumulated Impairment Losses			Net
Balances as of April 30, 2019	$	552,234		$	(32,297	)	$	519,937
Acquisition of Wave	300,560			—			300,560
Other Acquisitions	23,421			—			23,421
Disposals and foreign currency changes, net	(5,088		)	—			(5,088		)
Impairments	—			—			—
Balances as of January 31, 2020	$	871,127		$	(32,297	)	$	838,830

Balances as of April 30, 2018	$	540,168		$	(32,297	)	$	507,871
Acquisitions	13,076			—			13,076
Disposals and foreign currency changes, net	(942		)	—			(942		)
Impairments	—			—			—
Balances as of January 31, 2019	$	552,302		$	(32,297	)	$	520,005

We test goodwill for impairment annually in our fourth quarter, or more frequently if events occur or circumstances change which would, more likely than not, reduce the fair value of a reporting unit below its carrying value.

Components of intangible assets are as follows:



(in 000s)
	Gross Carrying Amount		Accumulated Amortization			Net
As of January 31, 2020:
Reacquired franchise rights	$	364,376	$	(153,392	)	$	210,984
Customer relationships	313,521		(219,664		)	93,857
Internally-developed software	154,962		(116,383		)	38,579
Noncompete agreements	41,386		(33,151		)	8,235
Franchise agreements	19,201		(14,294		)	4,907
Purchased technology	122,801		(53,525		)	69,276
Trade name	5,800		(338		)	5,462
Acquired assets pending final allocation ⁽¹⁾	1,774		—			1,774
	$	1,023,821	$	(590,747	)	$	433,074
As of January 31, 2019:
Reacquired franchise rights	$	350,459	$	(130,618	)	$	219,841
Customer relationships	274,293		(187,080		)	87,213
Internally-developed software	147,465		(119,664		)	27,801
Noncompete agreements	33,369		(31,040		)	2,329
Franchise agreements	19,201		(13,014		)	6,187
Purchased technology	54,700		(42,082		)	12,618
Acquired assets pending final allocation ⁽¹⁾	963		—			963
	$	880,450	$	(523,498	)	$	356,952
As of April 30, 2019:
Reacquired franchise rights	$	350,410	$	(136,345	)	$	214,065
Customer relationships	274,838		(195,174		)	79,664
Internally-developed software	139,239		(109,885		)	29,354
Noncompete agreements	33,376		(31,446		)	1,930
Franchise agreements	19,201		(13,334		)	5,867
Purchased technology	54,700		(43,518		)	11,182
Acquired assets pending final allocation ⁽¹⁾	431		—			431
	$	872,195	$	(529,702	)	$	342,493

⁽¹⁾ Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

We made payments to acquire franchisee and competitor tax businesses totaling $53.7 million and $42.4 million during the nine months ended January 31, 2020 and 2019, respectively. From the current period acquisitions, we have acquired approximately 224 U.S. franchisee and competitor tax offices. The amounts and weighted-average lives of intangible assets acquired during the nine months ended January 31, 2020, including amounts capitalized and placed in service related to internally-developed software, are as follows:



(dollars in 000s)
	Amount		Weighted-Average Life (in years)
Reacquired franchise rights	$	13,940	5
Customer relationships	18,079		5
Internally-developed software	12,659		3
Noncompete agreements	642		5
Total	$	45,320	4

Amortization of intangible assets for the three and nine months ended January 31, 2020 was $21.5 million and $61.3 million, respectively. Amortization of intangible assets for the three and nine months ended January 31, 2019

was $18.7 million and $54.5 million, respectively. Estimated amortization of intangible assets for fiscal years 2020, 2021, 2022, 2023 and 2024 is $83.0 million, $75.0 million, $58.9 million, $41.3 million and $30.8 million, respectively.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policy)	9 Months Ended
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policy)	Jan. 31, 2020
Accounting Policies [Abstract]
Basis of Presentation	The consolidated balance sheets as of January 31, 2020 and 2019, the consolidated statements of operations and comprehensive loss for the three and nine months ended January 31, 2020 and 2019, the consolidated statements of cash flows for the nine months ended January 31, 2020 and 2019, and the consolidated statements of stockholders' equity for the three and nine months ended January 31, 2020 and the quarterly periods within the fiscal year ended April 30, 2019 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of January 31, 2020 and 2019 and for all periods presented, have been made. "H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context. Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2019 Annual Report to Shareholders on Form 10-K. All amounts presented herein as of April 30, 2019 or for the year then ended are derived from our Annual Report on Form 10-K.
Management Estimates	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.
Seasonality of Business	Our operating revenues are seasonal in nature with peak revenues typically occurring in the months of February through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.
Discontinued Operations	Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See notes 9 and 11 for additional information on litigation, claims, and other loss contingencies related to our discontinued operations.
New Accounting Pronouncements	Leases. In February 2016, the FASB issued Accounting Standards Update No. 2016-02, “Leases” (ASU 2016-02), which requires the recognition of lease assets and lease liabilities on the balance sheet by lessees for leases previously classified as operating leases. We adopted this guidance and related amendments as of May 1, 2019 using the alternative transition method, which allows companies the option of using the effective date of the new standard as the initial application date (at the beginning of the period in which it adopted, rather than at the beginning of the earliest comparative period). We have recognized operating lease right-of-use (ROU) assets and operating lease liabilities on our balance sheet as part of adopting the standard and pre-existing liabilities for deferred rent, and various lease incentives were reclassified as a component of the lease assets. We elected the package of practical expedients which allows us to not reassess historical lease classification, initial direct costs or contracts related to leases. For leases with an initial term of twelve months or less we have elected to only recognize retail office leases on our balance sheet. We elected the practical expedient to account for lease and non-lease components (such as common area maintenance, utilities, insurance and taxes) as a single lease component for all classes of underlying assets. We also elected the practical expedient to not reassess whether land easement contracts meet the definition of a lease. We did not elect the practical expedient of hindsight when determining the lease term of existing contracts at the effective date. The adoption of the new standard did not materially affect our consolidated statement of operations or cash flows. See note 10, Leases, for additional information. Current Expected Credit Losses. In June 2016, the FASB issued Accounting Standards Update No. 2016-13 (ASU 2016-13), "Measurement of Credit Losses on Financial Instruments," which replaces the existing incurred credit loss model for an expected credit loss model. This guidance will be effective for us on May 1, 2020, with early adoption permitted. We are currently evaluating the impact of ASU 2016-13 on our consolidated financial statements.

LONG-TERM DEBT

9 Months Ended

Jan. 31, 2020

Debt Disclosure [Abstract]

LONG-TERM DEBT

NOTE 6: LONG-TERM DEBT

The components of long-term debt are as follows:



							(in 000s)
As of	January 31, 2020			January 31, 2019			April 30, 2019
Senior Notes, 4.125%, due October 2020	$	650,000		$	650,000		$	650,000
Senior Notes, 5.500%, due November 2022	500,000			500,000			500,000
Senior Notes, 5.250%, due October 2025	350,000			350,000			350,000
Committed line of credit borrowings	1,035,000			385,000			—
Debt issuance costs and discounts	(5,389		)	(8,011		)	(7,371		)
	2,529,611			1,876,989			1,492,629
Less: Current portion	(649,022		)	—			—
	$	1,880,589		$	1,876,989		$	1,492,629

UNSECURED COMMITTED LINE OF CREDIT – Our unsecured committed line of credit (CLOC) provides for an unsecured senior revolving credit facility in the aggregate principal amount of $2.0 billion, which includes a $200.0 million sublimit for swingline loans and a $50.0 million sublimit for standby letters of credit. We may request increases in the aggregate principal amount of the revolving credit facility of up to $500.0 million, subject to obtaining commitments from lenders and meeting certain other conditions. The CLOC will mature on September 21, 2023, unless extended pursuant to the terms of the CLOC, at which time all outstanding amounts thereunder will be due and payable. Our CLOC includes an annual facility fee, which will vary depending on our then current credit ratings.

The CLOC is subject to various conditions, triggers, events or occurrences that could result in earlier termination and contains customary representations, warranties, covenants and events of default, including, without limitation: (1) a covenant requiring the Company to maintain a debt-to-EBITDA ratio calculated on a consolidated basis of no greater than (a) 3.50 to 1.00 as of the last day of each fiscal quarter ending on April 30, July 31, and October 31 of each year and (b) 4.50 to 1.00 as of the last day of each fiscal quarter ending on January 31 of each year; (2) a covenant requiring us to maintain an interest coverage ratio (EBITDA-to-interest expense) calculated on a consolidated basis of not less than 2.50 to 1.00 as of the last date of any fiscal quarter; and (3) covenants restricting our ability to incur certain additional debt, incur liens, merge or consolidate with other companies, sell or dispose of assets (including equity interests), liquidate or dissolve, engage in certain transactions with affiliates or enter into certain restrictive agreements. The CLOC includes provisions for an equity cure which could potentially allow us to independently cure certain defaults. Proceeds under the CLOC may be used for working capital needs or for other general corporate purposes. We were in compliance with these requirements as of January 31, 2020.

We had an outstanding balance of $1.0 billion under the CLOC as of January 31, 2020, and amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $751 million as of January 31, 2020.

Our Senior Notes due in October 2020 are classified as a current liability as of January 31, 2020 because such amounts are due within one year. We are considering various financing options in regard to the maturing Senior Notes. The estimated fair value of our long-term debt, including the current portion of long-term debt, as of January 31, 2020 and 2019 and April 30, 2019 totaled $2.6 billion, $1.9 billion and $1.6 billion, respectively.

LEASES (Other Information Related to Operating Leases) (Details) $ in Thousands	9 Months Ended
	Jan. 31, 2020 USD ($)
Leases [Abstract]
Cash paid for operating lease costs	$ 160,769
Operating lease right of use assets obtained in exchange for operating lease liabilities	$ 251,284
Weighted-average remaining operating lease term (years)	3 years
Weighted-average operating lease discount rate	3.50%

RECEIVABLES (Schedule of Short-Term Receivables) (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Apr. 30, 2019	Jan. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	$ 819,946	$ 138,965	$ 758,217
Long-term	54,048	55,639	58,517
Loans to franchisees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	36,372	22,427	28,941
Long-term	42,079	35,325	41,669
Receivables for U.S. assisted and DIY tax preparation and related fees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	316,987	34,284	281,266
Long-term	3,716	3,716	5,503
H&R Block Instant RefundTM receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	6,733	37,319	5,822
Long-term	563	1,701	247
H&R Block Emerald AdvanceTM lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	373,271	8,546	362,400
Long-term	6,179	12,418	7,667
Software receivables from retailers
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	8,101	9,354	8,396
Long-term	0	0	0
Royalties and other receivables from franchisees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	55,645	11,888	54,907
Long-term	67	97	733
Wave payment processing receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	3,363	0	0
Long-term	0	0	0
Other
Accounts, Notes, Loans and Financing Receivable [Line Items]
Short-term	19,474	15,147	16,485
Long-term	$ 1,444	$ 2,382	$ 2,698

REVENUE RECOGNITION (Deferred Revenue) (Details) - POM - USD ($) $ in Thousands	9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
Movement in Deferred Revenue [Roll Forward]
Balance, end of the period	$ 153,300
Deferred Revenue
Movement in Deferred Revenue [Roll Forward]
Balance, beginning of the period	212,511	$ 218,274
Amounts deferred	28,686	27,711
Amounts recognized on previous deferrals	(87,850)	(90,439)
Balance, end of the period	153,347	155,546
Deferred Wages
Movement in Deferred Revenue [Roll Forward]
Balance, beginning of the period	27,306	32,683
Amounts deferred	1,827	1,773
Amounts recognized on previous deferrals	(12,134)	(13,569)
Balance, end of the period	$ 16,999	$ 20,887

RECEIVABLES (Schedule of Receivables Based on Year of Origination) (Details) $ in Thousands	Jan. 31, 2020 USD ($)
H&R Block Instant RefundTM receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	$ 7,327
Allowance	(31)
Net balance	7,296
Non-Accrual	1,006
H&R Block Instant RefundTM receivables \| Current year of origination
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	6,321
Non-Accrual	0
H&R Block Instant RefundTM receivables \| Prior year and before
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	1,006
Non-Accrual	1,006
H&R Block Emerald AdvanceTM lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	407,574
Allowance	(28,124)
Net balance	379,450
Non-Accrual	25,357
H&R Block Emerald AdvanceTM lines of credit \| Current year of origination
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	370,879
Non-Accrual	0
H&R Block Emerald AdvanceTM lines of credit \| Prior year and before
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	12,729
Non-Accrual	12,729
H&R Block Emerald AdvanceTM lines of credit \| Revolving loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Balance	23,966
Non-Accrual	$ 12,628

Cover - shares	9 Months Ended
Cover - shares	Jan. 31, 2020	Feb. 28, 2020
Cover page.
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jan. 31, 2020
Document Transition Report	false
Entity File Number	1-06089
Entity Registrant Name	H&R Block, Inc.
Entity Incorporation, State or Country Code	MO
Entity Tax Identification Number	44-0607856
Entity Address, Address Line One	One H&R Block Way
Entity Address, City or Town	Kansas City
Entity Address, State or Province	MO
Entity Address, Postal Zip Code	64105
City Area Code	816
Local Phone Number	854-3000
Title of 12(b) Security	Common Stock, without par value
Trading Symbol	HRB
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		192,475,284
Amendment Flag	false
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Entity Central Index Key	0000012659
Current Fiscal Year End Date	--04-30

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Narrative) (Details) - USD ($) $ in Millions		3 Months Ended	7 Months Ended	9 Months Ended
	Jun. 28, 2019	Jan. 31, 2020	Jan. 31, 2020	Jan. 31, 2020	Jan. 31, 2019
Business Acquisition [Line Items]
Pro forma revenues				$ 836.9	$ 784.9
Pro forma pretax losses				$ 655.5	$ 623.9
Wave
Business Acquisition [Line Items]
Acquisition		$ 1.4	$ 408.4
Compensation payable	$ 8.2
Expense period	2 years
Cash performance incentives and share based compensation, vesting period	3 years
Revenues recognized			25.7
Pretax losses recognized			$ 36.3

CONDENSED CONSOLIDATING FINANCIAL STATEMENTS

9 Months Ended

Jan. 31, 2020

Condensed Financial Information Disclosure [Abstract]

CONDENSED CONSOLIDATING FINANCIAL STATEMENTS

NOTE 12: CONDENSED CONSOLIDATING FINANCIAL STATEMENTS

Block Financial LLC (Block Financial) is a 100% owned subsidiary of the Company. Block Financial is the Issuer and the Company is the full and unconditional Guarantor of the Senior Notes, our CLOC and other indebtedness issued from time to time. These condensed consolidating financial statements have been prepared using the equity method of accounting. Earnings of subsidiaries are, therefore, reflected in the Company's investment in subsidiaries account. The elimination entries eliminate investments in subsidiaries, related stockholders' equity and other intercompany balances and transactions.



CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Three months ended January 31, 2020	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	58,231		$	478,704		$	(17,730	)	$	519,205
Cost of revenues	—			35,598			439,061			(12,138		)	462,521
Selling, general and administrative	128			7,132			207,620			(5,592		)	209,288
Total operating expenses	128			42,730			646,681			(17,730		)	671,809
Other income (expense), net	(137,783		)	11,086			8,519			120,057			1,879
Interest expense on borrowings	—			(26,300		)	(5		)	—			(26,305		)
Income (loss) from continuing operations before income tax benefit	(137,911		)	287			(159,463		)	120,057			(177,030		)
Income tax benefit	(8,228		)	(37		)	(40,739		)	—			(49,004		)
Net income (loss) from continuing operations	(129,683		)	324			(118,724		)	120,057			(128,026		)
Net loss from discontinued operations	—			(1,037		)	(620		)	—			(1,657		)
Net loss	(129,683		)	(713		)	(119,344		)	120,057			(129,683		)
Other comprehensive loss	(3,574		)	—			(3,574		)	3,574			(3,574		)
Comprehensive loss	$	(133,257	)	$	(713	)	$	(122,918	)	$	123,631		$	(133,257	)



													(in 000s)
Three months ended January 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	53,461		$	433,144		$	(18,221	)	$	468,384
Cost of revenues	—			34,533			396,672			(10,179		)	421,026
Selling, general and administrative	—			10,347			183,153			(8,042		)	185,458
Total operating expenses	—			44,880			579,825			(18,221		)	606,484
Other income (expense), net	(134,984		)	8,903			348			128,002			2,269
Interest expense on borrowings	—			(22,833		)	—			—			(22,833		)
Loss from continuing operations before income taxes (benefit)	(134,984		)	(5,349		)	(146,333		)	128,002			(158,664		)
Income taxes (benefit)	(8,530		)	75			(30,430		)	—			(38,885		)
Net loss from continuing operations	(126,454		)	(5,424		)	(115,903		)	128,002			(119,779		)
Net loss from discontinued operations	—			(6,675		)	—			—			(6,675		)
Net loss	(126,454		)	(12,099		)	(115,903		)	128,002			(126,454		)
Other comprehensive income	1,238			—			1,238			(1,238		)	1,238
Comprehensive loss	$	(125,216	)	$	(12,099	)	$	(114,665	)	$	126,764		$	(125,216	)



CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Nine months ended January 31, 2020	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	86,515		$	768,544		$	(24,691	)	$	830,368
Cost of revenues	—			45,680			912,272			(12,833		)	945,119
Selling, general and administrative	1,666			15,319			470,631			(11,858		)	475,758
Total operating expenses	1,666			60,999			1,382,903			(24,691		)	1,420,877
Other income (expense), net	(477,932		)	31,578			23,596			436,499			13,741
Interest expense on borrowings	—			(68,656		)	(26		)	—			(68,682		)
Loss from continuing operations before income tax benefit	(479,598		)	(11,562		)	(590,789		)	436,499			(645,450		)
Income tax benefit	(11,669		)	(3,047		)	(173,430		)	—			(188,146		)
Net loss from continuing operations	(467,929		)	(8,515		)	(417,359		)	436,499			(457,304		)
Net loss from discontinued operations	—			(10,005		)	(620		)	—			(10,625		)
Net loss	(467,929		)	(18,520		)	(417,979		)	436,499			(467,929		)
Other comprehensive loss	(4,975		)	—			(4,975		)	4,975			(4,975		)
Comprehensive loss	$	(472,904	)	$	(18,520	)	$	(422,954	)	$	441,474		$	(472,904	)



													(in 000s)
Nine months ended January 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	81,751		$	706,775		$	(26,088	)	$	762,438
Cost of revenues	—			46,580			859,759			(12,938		)	893,401
Selling, general and administrative	1,476			16,444			399,747			(13,150		)	404,517
Total operating expenses	1,476			63,024			1,259,506			(26,088		)	1,297,918
Other income (expense), net	(465,085		)	27,748			6,498			442,114			11,275
Interest expense on borrowings	—			(65,082		)	(132		)	—			(65,214		)
Loss from continuing operations before income tax benefit	(466,561		)	(18,607		)	(546,365		)	442,114			(589,419		)
Income tax benefit	(11,161		)	(5,942		)	(132,803		)	—			(149,906		)
Net loss from continuing operations	(455,400		)	(12,665		)	(413,562		)	442,114			(439,513		)
Net loss from discontinued operations	—			(15,887		)	—			—			(15,887		)
Net loss	(455,400		)	(28,552		)	(413,562		)	442,114			(455,400		)
Other comprehensive loss	(3,339		)	—			(3,339		)	3,339			(3,339		)
Comprehensive loss	$	(458,739	)	$	(28,552	)	$	(416,901	)	$	445,453		$	(458,739	)



CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)
As of January 31, 2020	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—		$	6,306	$	186,034	$	—		$	192,340
Cash & cash equivalents - restricted	—			—		169,447		—			169,447
Receivables, net	—			410,920		409,026		—			819,946
Prepaid expenses and other current assets	2,811			2,628		114,790		—			120,229
Total current assets	2,811			419,854		879,297		—			1,301,962
Property and equipment, net	—			316		197,253		—			197,569
Operating lease right of use asset	—			257		463,520		—			463,777
Intangible assets, net	—			—		433,074		—			433,074
Goodwill	—			—		838,830		—			838,830
Deferred tax assets and income taxes receivable	3,261			15,953		115,687		—			134,901
Investments in subsidiaries	2,955,158			—		119,213		(3,074,371		)	—
Amounts due from affiliates	—			2,212,575		3,253,034		(5,465,609		)	—
Other noncurrent assets	—			53,975		28,342		—			82,317
Total assets	$	2,961,230		$	2,702,930	$	6,328,250	$	(8,539,980	)	$	3,452,430

Accounts payable and accrued expenses	1,952			14,407		140,407		—			156,766
Accrued salaries, wages and payroll taxes	—			1,676		115,783		—			117,459
Accrued income taxes and reserves for uncertain tax positions	—			1,060		35,182		—			36,242
Current portion of long-term debt	—			649,022		—		—			649,022
Operating lease liabilities	—			153		187,737		—			187,890
Deferred revenue and other current liabilities	—			30,695		159,547		—			190,242
Total current liabilities	1,952			697,013		638,656		—			1,337,621
Long-term debt and line of credit borrowings	—			1,880,589		—		—			1,880,589
Deferred tax liabilities and reserves for uncertain tax positions	24,623			1,486		146,845		—			172,954
Operating lease liabilities	—			108		289,191		—			289,299
Deferred revenue and other noncurrent liabilities	—			4,521		85,825		—			90,346
Amounts due to affiliates	3,253,034			—		2,212,575		(5,465,609		)	—
Total liabilities	3,279,609			2,583,717		3,373,092		(5,465,609		)	3,770,809
Stockholders' equity (deficiency)	(318,379		)	119,213		2,955,158		(3,074,371		)	(318,379		)
Total liabilities and stockholders' equity	$	2,961,230		$	2,702,930	$	6,328,250	$	(8,539,980	)	$	3,452,430



CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)
As of January 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—		$	4,722	$	198,504	$	—		$	203,226
Cash & cash equivalents - restricted	—			—		101,903		—			101,903
Receivables, net	—			392,257		365,960		—			758,217
Prepaid expenses and other current assets	2,811			2,637		165,858		—			171,306
Total current assets	2,811			399,616		832,225		—			1,234,652
Property and equipment, net	—			466		220,039		—			220,505
Intangible assets, net	—			—		356,952		—			356,952
Goodwill	—			—		520,005		—			520,005
Deferred tax assets and income taxes receivable	1,794			17,941		121,631		—			141,366
Investments in subsidiaries	2,485,857			—		102,763		(2,588,620		)	—
Amounts due from affiliates	—			1,559,416		2,679,945		(4,239,361		)	—
Other noncurrent assets	—			57,230		38,096		—			95,326
Total assets	$	2,490,462		$	2,034,669	$	4,871,656	$	(6,827,981	)	$	2,568,806

Accounts payable and accrued expenses	$	14,823		$	18,475	$	168,803	$	—		$	202,101
Accrued salaries, wages and payroll taxes	—			1,333		139,569		—			140,902
Accrued income taxes and reserves for uncertain tax positions	—			1,060		47,949		—			49,009
Deferred revenue and other current liabilities	—			28,441		167,193		—			195,634
Total current liabilities	14,823			49,309		523,514		—			587,646
Long-term debt and line of credit borrowings	—			1,876,989		—		—			1,876,989
Deferred tax liabilities and reserves for uncertain tax positions	9,285			3,989		200,943		—			214,217
Deferred revenue and other noncurrent liabilities	—			1,619		101,926		—			103,545
Amounts due to affiliates	2,679,945			—		1,559,416		(4,239,361		)	—
Total liabilities	2,704,053			1,931,906		2,385,799		(4,239,361		)	2,782,397
Stockholders' equity (deficiency)	(213,591		)	102,763		2,485,857		(2,588,620		)	(213,591		)
Total liabilities and stockholders' equity	$	2,490,462		$	2,034,669	$	4,871,656	$	(6,827,981	)	$	2,568,806



CONDENSED CONSOLIDATING BALANCE SHEETS										(in 000s)
As of April 30, 2019	H&R Block, Inc. (Guarantor)		Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—	$	4,109	$	1,568,041	$	—		$	1,572,150
Cash & cash equivalents - restricted	—		—		135,577		—			135,577
Receivables, net	—		35,901		103,064		—			138,965
Prepaid expenses and other current assets	2,812		1,695		142,160		—			146,667
Total current assets	2,812		41,705		1,948,842		—			1,993,359
Property and equipment, net	—		552		211,540		—			212,092
Intangible assets, net	—		—		342,493		—			342,493
Goodwill	—		—		519,937		—			519,937
Deferred tax assets and income taxes receivable	3,218		15,953		122,808		—			141,979
Investments in subsidiaries	3,378,009		—		137,733		(3,515,742		)	—
Amounts due from affiliates	—		1,562,958		2,815,617		(4,378,575		)	—
Other noncurrent assets	—		54,976		35,109		—			90,085
Total assets	$	3,384,039	$	1,676,144	$	6,134,079	$	(7,894,317	)	$	3,299,945

Accounts payable and accrued expenses	$	2,272	$	19,735	$	227,518	$	—		$	249,525
Accrued salaries, wages and payroll taxes	—		1,564		194,963		—			196,527
Accrued income taxes and reserves for uncertain tax positions	—		1,060		270,913		—			271,973
Deferred revenue and other current liabilities	—		21,144		183,832		—			204,976
Total current liabilities	2,272		43,503		877,226		—			923,001
Long-term debt	—		1,492,629		—		—			1,492,629
Deferred tax liabilities and reserves for uncertain tax positions	24,623		1,486		171,797		—			197,906
Deferred revenue and other noncurrent liabilities	—		793		144,089		—			144,882
Amounts due to affiliates	2,815,617		—		1,562,958		(4,378,575		)	—
Total liabilities	2,842,512		1,538,411		2,756,070		(4,378,575		)	2,758,418
Stockholders' equity	541,527		137,733		3,378,009		(3,515,742		)	541,527
Total liabilities and stockholders' equity	$	3,384,039	$	1,676,144	$	6,134,079	$	(7,894,317	)	$	3,299,945



CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)
Nine months ended January 31, 2020	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Net cash used in operating activities	$	—		$	(354,155	)	$	(1,113,636	)	$	—		$	(1,467,791	)
Cash flows from investing:
Capital expenditures	—			(12		)	(66,498		)	—			(66,510		)
Payments made for business acquisitions, net of cash acquired	—			—			(450,282		)	—			(450,282		)
Franchise loans funded	—			(32,676		)	(214		)	—			(32,890		)
Payments from franchisees	—			14,135			469			—			14,604
Intercompany borrowings (payments)	—			(649,617		)	(408,952		)	1,058,569			—
Other, net	—			(10,478		)	55,854			—			45,376
Net cash used in investing activities	—			(678,648		)	(869,623		)	1,058,569			(489,702		)
Cash flows from financing:
Repayments of line of credit borrowings	—			(285,000		)	—			—			(285,000		)
Proceeds from line of credit borrowings	—			1,320,000			—			—			1,320,000
Dividends paid	(154,827		)	—			—			—			(154,827		)
Repurchase of common stock, including shares surrendered	(256,199		)	—			—			—			(256,199		)
Proceeds from exercise of stock options	2,074			—			—			—			2,074
Intercompany borrowings (payments)	408,952			—			649,617			(1,058,569		)	—
Other, net	—			—			(14,136		)	—			(14,136		)
Net cash provided by financing activities	—			1,035,000			635,481			(1,058,569		)	611,912
Effects of exchange rates on cash	—			—			(359		)	—			(359		)
Net increase (decrease) in cash, including restricted balances	—			2,197			(1,348,137		)	—			(1,345,940		)
Cash, cash equivalents and restricted cash, beginning of period	—			4,109			1,703,618			—			1,707,727
Cash, cash equivalents and restricted cash, end of period	$	—		$	6,306		$	355,481		$	—		$	361,787



CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)
Nine months ended January 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Net cash used in operating activities	$	—		$	(359,101	)	$	(988,355	)	$	—		$	(1,347,456	)
Cash flows from investing:
Capital expenditures	—			(166		)	(79,816		)	—			(79,982		)
Payments made for business acquisitions, net of cash acquired	—			—			(42,428		)	—			(42,428		)
Franchise loans funded	—			(16,198		)	(677		)	—			(16,875		)
Payments from franchisees	—			14,834			315			—			15,149
Intercompany borrowings (payments)	—			(18,579		)	(254,491		)	273,070			—
Other, net	—			(4,746		)	9,623			—			4,877
Net cash used in investing activities	—			(24,855		)	(367,474		)	273,070			(119,259		)
Cash flows from financing:
Repayments of line of credit borrowings	—			(230,000		)	—			—			(230,000		)
Proceeds from line of credit borrowings	—			615,000			—			—			615,000
Dividends paid	(154,866		)	—			—			—			(154,866		)
Repurchase of common stock, including shares surrendered	(102,152		)	—			—			—			(102,152		)
Proceeds from exercise of stock options	2,527			—			—			—			2,527
Intercompany borrowings (payments)	254,491			—			18,579			(273,070		)	—
Other, net	—			(668		)	(19,458		)	—			(20,126		)
Net cash provided by (used in) financing activities	—			384,332			(879		)	(273,070		)	110,383
Effects of exchange rates on cash	—			—			(2,217		)	—			(2,217		)
Net increase (decrease) in cash, including restricted balances	—			376			(1,358,925		)	—			(1,358,549		)
Cash, cash equivalents and restricted cash, beginning of period	—			4,346			1,659,332			—			1,663,678
Cash, cash equivalents and restricted cash, end of period	$	—		$	4,722		$	300,407		$	—		$	305,129

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2020	Jan. 31, 2019
REVENUES:
Service revenues	$ 519,205	$ 468,384	$ 830,368	$ 762,438
OPERATING EXPENSES:
Costs of revenues	462,521	421,026	945,119	893,401
Selling, general and administrative	209,288	185,458	475,758	404,517
Total operating expenses	671,809	606,484	1,420,877	1,297,918
Other income (expense), net	1,879	2,269	13,741	11,275
Interest expense on borrowings	(26,305)	(22,833)	(68,682)	(65,214)
Loss from continuing operations before income tax benefit	(177,030)	(158,664)	(645,450)	(589,419)
Income tax benefit	(49,004)	(38,885)	(188,146)	(149,906)
Net loss from continuing operations	(128,026)	(119,779)	(457,304)	(439,513)
Net loss from discontinued operations, net of tax benefits of $488 and $1,962, $3,173 and $4,731	(1,657)	(6,675)	(10,625)	(15,887)
Net loss	$ (129,683)	$ (126,454)	$ (467,929)	$ (455,400)
BASIC AND DILUTED LOSS PER SHARE:
Continuing operations (in usd per share)	$ (0.66)	$ (0.58)	$ (2.31)	$ (2.13)
Discontinued operations (in usd per share)	(0.01)	(0.04)	(0.05)	(0.08)
Consolidated (in usd per share)	(0.67)	(0.62)	(2.36)	(2.21)
Cash dividends declared per share (in usd per share)	$ 0.26	$ 0.25	$ 0.78	$ 0.75
COMPREHENSIVE LOSS:
Net loss	$ (129,683)	$ (126,454)	$ (467,929)	$ (455,400)
Change in foreign currency translation adjustments and other	(3,574)	1,238	(4,975)	(3,339)
Other comprehensive income (loss)	(3,574)	1,238	(4,975)	(3,339)
Comprehensive loss	(133,257)	(125,216)	(472,904)	(458,739)
Service revenues
REVENUES:
Service revenues	419,955	373,659	691,762	627,786
Royalty, product and other revenues
REVENUES:
Service revenues	$ 99,250	$ 94,725	$ 138,606	$ 134,652

CONSOLIDATED STATEMENT OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-in Capital	Accumulated Other Comprehensive Income (Loss)	Retained Earnings (Deficit)	Treasury Stock
Beginning Balances, Shares at Apr. 30, 2018		246,199,000				36,945,000
Beginning Balances, Value at Apr. 30, 2018	$ 393,711	$ 2,462	$ 760,250	$ (14,303)	$ 362,980	$ (717,678)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(152,670)				(152,670)
Other comprehensive (loss) income	(1,731)			(1,731)
Stock-based compensation	4,307		4,307
Stock-based awards exercised or vested, shares						627,000
Stock-based awards exercised or vested	1,211		(9,945)		(1,029)	$ 12,185
Acquisition of treasury shares, shares						(200,000)
Acquisition of treasury shares	(4,560)					$ (4,560)
Repurchase and retirement of common shares, shares		(4,173,000)
Repurchase and retirement of common shares	(97,105)	$ (42)	(2,503)		(94,560)
Cash dividends declared	(52,104)				(52,104)
Ending Balances, Shares at Jul. 31, 2018		242,026,000				36,518,000
Ending Balances, Value at Jul. 31, 2018	192,009	$ 2,420	752,109	(16,034)	163,567	$ (710,053)
Beginning Balances, Shares at Apr. 30, 2018		246,199,000				36,945,000
Beginning Balances, Value at Apr. 30, 2018	393,711	$ 2,462	760,250	(14,303)	362,980	$ (717,678)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(455,400)
Ending Balances, Shares at Jan. 31, 2019		241,501,000				36,460,000
Ending Balances, Value at Jan. 31, 2019	(213,591)	$ 2,415	764,982	(17,642)	(254,277)	$ (709,069)
Beginning Balances, Shares at Jul. 31, 2018		242,026,000				36,518,000
Beginning Balances, Value at Jul. 31, 2018	192,009	$ 2,420	752,109	(16,034)	163,567	$ (710,053)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(176,276)				(176,276)
Other comprehensive (loss) income	(2,846)			(2,846)
Stock-based compensation	7,352		7,352
Stock-based awards exercised or vested, shares						35,000
Stock-based awards exercised or vested	247		(226)		(202)	$ 675
Acquisition of treasury shares, shares						(16,000)
Acquisition of treasury shares	(431)					$ (431)
Cash dividends declared	(51,380)				(51,380)
Ending Balances, Shares at Oct. 31, 2018		242,026,000				36,499,000
Ending Balances, Value at Oct. 31, 2018	(31,325)	$ 2,420	759,235	(18,880)	(64,291)	$ (709,809)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(126,454)				(126,454)
Other comprehensive (loss) income	1,238			1,238
Stock-based compensation	$ 6,067		6,067
Stock-based awards exercised or vested, shares	700,000					41,000
Stock-based awards exercised or vested	$ 622		(5)		(169)	$ 796
Acquisition of treasury shares, shares						(2,000)
Acquisition of treasury shares	(56)					$ (56)
Repurchase and retirement of common shares, shares		(525,000)
Repurchase and retirement of common shares	(12,301)	$ (5)	(315)		(11,981)
Cash dividends declared	(51,382)				(51,382)
Ending Balances, Shares at Jan. 31, 2019		241,501,000				36,460,000
Ending Balances, Value at Jan. 31, 2019	(213,591)	$ 2,415	764,982	(17,642)	(254,277)	$ (709,069)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	877,909				877,909
Other comprehensive (loss) income	(2,774)			(2,774)
Stock-based compensation	5,784		5,784
Stock-based awards exercised or vested, shares						84,000
Stock-based awards exercised or vested	253		(1,231)		(150)	$ 1,634
Acquisition of treasury shares, shares						(1,000)
Acquisition of treasury shares	(27)					$ (27)
Repurchase and retirement of common shares, shares		(3,164,000)
Repurchase and retirement of common shares	(75,432)	$ (32)	(1,899)		(73,501)
Cash dividends declared	(50,595)				(50,595)
Ending Balances, Shares at Apr. 30, 2019		238,337,000				36,377,000
Ending Balances, Value at Apr. 30, 2019	541,527	$ 2,383	767,636	(20,416)	499,386	$ (707,462)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(150,247)				(150,247)
Other comprehensive (loss) income	(2,320)			(2,320)
Stock-based compensation	6,557		6,557
Stock-based awards exercised or vested, shares						906,000
Stock-based awards exercised or vested	1,056		(13,789)		(2,786)	$ 17,631
Acquisition of treasury shares, shares						(314,000)
Acquisition of treasury shares	(9,185)					$ (9,185)
Repurchase and retirement of common shares, shares		(1,593,000)
Repurchase and retirement of common shares	(44,072)	$ (16)	(955)		(43,101)
Cash dividends declared	(52,512)				(52,512)
Ending Balances, Shares at Jul. 31, 2019		236,744,000				35,785,000
Ending Balances, Value at Jul. 31, 2019	290,804	$ 2,367	759,449	(22,736)	250,740	$ (699,016)
Beginning Balances, Shares at Apr. 30, 2019		238,337,000				36,377,000
Beginning Balances, Value at Apr. 30, 2019	541,527	$ 2,383	767,636	(20,416)	499,386	$ (707,462)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(467,929)
Ending Balances, Shares at Jan. 31, 2020		228,207,000				35,733,000
Ending Balances, Value at Jan. 31, 2020	(318,379)	$ 2,282	769,990	(25,391)	(367,218)	$ (698,042)
Beginning Balances, Shares at Jul. 31, 2019		236,744,000				35,785,000
Beginning Balances, Value at Jul. 31, 2019	290,804	$ 2,367	759,449	(22,736)	250,740	$ (699,016)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(187,999)				(187,999)
Other comprehensive (loss) income	919			919
Stock-based compensation	9,331		9,331
Stock-based awards exercised or vested, shares						13,000
Stock-based awards exercised or vested	(139)		(127)		(276)	$ 264
Acquisition of treasury shares, shares						(6,000)
Acquisition of treasury shares	(173)					$ (173)
Repurchase and retirement of common shares, shares		(5,720,000)
Repurchase and retirement of common shares	(136,939)	$ (57)	(3,433)		(133,449)
Cash dividends declared	(51,551)				(51,551)
Ending Balances, Shares at Oct. 31, 2019		231,024,000				35,778,000
Ending Balances, Value at Oct. 31, 2019	(75,747)	$ 2,310	765,220	(21,817)	(122,535)	$ (698,925)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(129,683)				(129,683)
Other comprehensive (loss) income	(3,574)			(3,574)
Stock-based compensation	$ 6,529		6,529
Stock-based awards exercised or vested, shares	1,000,000.0					47,000
Stock-based awards exercised or vested	$ 690		(69)		(180)	$ 939
Acquisition of treasury shares, shares						(2,000)
Acquisition of treasury shares	(56)					$ (56)
Repurchase and retirement of common shares, shares		(2,817,000)
Repurchase and retirement of common shares	(65,774)	$ (28)	(1,690)		(64,056)
Cash dividends declared	(50,764)				(50,764)
Ending Balances, Shares at Jan. 31, 2020		228,207,000				35,733,000
Ending Balances, Value at Jan. 31, 2020	$ (318,379)	$ 2,282	$ 769,990	$ (25,391)	$ (367,218)	$ (698,042)

LOSS PER SHARE AND STOCKHOLDERS' EQUITY (Computations of Basic and Diluted Earnings Per Share) (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2020	Jan. 31, 2019
Earnings Per Share [Abstract]
Net loss from continuing operations attributable to shareholders	$ (128,026)	$ (119,779)	$ (457,304)	$ (439,513)
Amounts allocated to participating securities	(169)	(160)	(468)	(446)
Net loss from continuing operations attributable to common shareholders	$ (128,195)	$ (119,939)	$ (457,772)	$ (439,959)
Basic weighted average common shares (in shares)	194,077	205,532	198,064	206,242
Potential dilutive shares (in shares)	0	0	0	0
Dilutive weighted average common shares (in shares)	194,077	205,532	198,064	206,242
Basic (in usd per share)	$ (0.66)	$ (0.58)	$ (2.31)	$ (2.13)
Diluted (in usd per share)	$ (0.66)	$ (0.58)	$ (2.31)	$ (2.13)

- Definition

The amount of net income (loss) from continuing operations per each share of common stock or unit outstanding during the reporting period.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 220
-Section S99
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+ Details

- Definition

The amount of net income (loss) derived from continuing operations during the period available to each share of common stock or common unit outstanding during the reporting period and to each share or unit that would have been outstanding assuming the issuance of common shares or units for all dilutive potential common shares or units outstanding during the reporting period.

+ References

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-Topic 942
-SubTopic 220
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-04(23))
-URI http://asc.fasb.org/extlink&oid=116637391&loc=SL114874048-224260

Reference 5: http://fasb.org/us-gaap/role/ref/legacyRef
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-Name Accounting Standards Codification
-Topic 220
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-03(13))
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 45
-Paragraph 60B
-Subparagraph (d)
-URI http://asc.fasb.org/extlink&oid=117326831&loc=SL5780133-109256

Reference 8: http://fasb.org/us-gaap/role/ref/legacyRef
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-Name Accounting Standards Codification
-Topic 944
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-Section S99
-Paragraph 1
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Reference 9: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
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-Topic 220
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-Section S99
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-Subparagraph (SX 210.5-03(21))
-URI http://asc.fasb.org/extlink&oid=116634182&loc=SL114868664-224227

+ Details

RECEIVABLES (Tables)

9 Months Ended

Jan. 31, 2020

Accounts, Notes, Loans and Financing Receivable, Unclassified [Abstract]

Schedule of Short-Term Receivables

Receivables, net of their related allowance, consist of the following:



(in 000s)
As of	January 31, 2020				January 31, 2019				April 30, 2019
	Short-term		Long-term		Short-term		Long-term		Short-term		Long-term
Loans to franchisees	$	36,372	$	42,079	$	28,941	$	41,669	$	22,427	$	35,325
Receivables for U.S. assisted and DIY tax preparation and related fees	316,987		3,716		281,266		5,503		34,284		3,716
H&R Block Instant Refund^TM receivables	6,733		563		5,822		247		37,319		1,701
H&R Block Emerald Advance^TM lines of credit	373,271		6,179		362,400		7,667		8,546		12,418
Software receivables from retailers	8,101		—		8,396		—		9,354		—
Royalties and other receivables from franchisees	55,645		67		54,907		733		11,888		97
Wave payment processing receivables	3,363		—		—		—		—		—
Other	19,474		1,444		16,485		2,698		15,147		2,382
Total	$	819,946	$	54,048	$	758,217	$	58,517	$	138,965	$	55,639

Schedule of Receivables Based On Year of Origination

Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of January 31, 2020, by year of origination, are as follows:



(in 000s)
Year of origination:	Balance			Non-Accrual
2020	$	370,879		$	—
2019 and prior	12,729			12,729
Revolving loans	23,966			12,628
	407,574			$	25,357
Allowance	(28,124		)
Net balance	$	379,450

Current balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by year of origination, as of January 31, 2020 are as follows:



				(in 000s)
Year of Origination	Current Balance			Non-Accrual

2020	$	6,321		$	—
2019 and prior	1,006			1,006
	7,327			$	1,006
Allowance	(31		)
Net balance	$	7,296

Schedule of Activity In The Allowance For Doubtful Accounts

Activity in the allowance for doubtful accounts for our EA and all other short-term and long-term receivables for the nine months ended January 31, 2020 and 2019 is as follows:



(in 000s)
	EAs			All Other			Total
Balances as of April 30, 2019	$	27,535		$	53,938		$	81,473
Provision	17,862			19,655			37,517
Charge-offs, recoveries and other	(17,273		)	(55,101		)	(72,374		)
Balances as of January 31, 2020	$	28,124		$	18,492		$	46,616

Balances as of April 30, 2018	$	26,622		$	55,191		$	81,813
Provision	18,254			16,755			35,009
Charge-offs, recoveries and other	(16,359		)	(55,459		)	(71,818		)
Balances as of January 31, 2019	$	28,517		$	16,487		$	45,004

REVENUE RECOGNITION (Disaggregation of Revenue by Major Service Line) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2020	Jan. 31, 2019
Disaggregation of Revenue [Line Items]
Total revenues	$ 519,205	$ 468,384	$ 830,368	$ 762,438
U.S. assisted tax preparation
Disaggregation of Revenue [Line Items]
Total revenues	283,956	256,813	358,174	329,569
U.S. royalties
Disaggregation of Revenue [Line Items]
Total revenues	44,965	42,265	59,644	57,898
U.S. DIY tax preparation
Disaggregation of Revenue [Line Items]
Total revenues	34,089	31,996	42,040	37,771
International
Disaggregation of Revenue [Line Items]
Total revenues	11,804	12,304	97,311	96,980
Refund Transfers
Disaggregation of Revenue [Line Items]
Total revenues	50,494	47,482	52,794	49,466
Emerald Card®
Disaggregation of Revenue [Line Items]
Total revenues	16,657	14,980	39,128	38,704
Peace of Mind® Extended Service Plan
Disaggregation of Revenue [Line Items]
Total revenues	16,954	16,596	75,451	77,491
Tax Identity Shield®
Disaggregation of Revenue [Line Items]
Total revenues	8,138	7,655	17,308	17,639
Interest and fee income on Emerald AdvanceTM
Disaggregation of Revenue [Line Items]
Total revenues	32,741	30,924	33,780	31,768
Wave
Disaggregation of Revenue [Line Items]
Total revenues	11,213	0	25,740	0
Other
Disaggregation of Revenue [Line Items]
Total revenues	$ 8,194	$ 7,369	$ 28,998	$ 25,152

COMMITMENTS AND CONTINGENCIES	9 Months Ended
COMMITMENTS AND CONTINGENCIES	Jan. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
COMMITMENTS AND CONTINGENCIES	NOTE 9: COMMITMENTS AND CONTINGENCIES Assisted tax returns, as well as services provided under Tax Pro Go^SMand Tax Pro Review^SM,are covered by our 100% accuracy guarantee, whereby we will reimburse a client for penalties and interest attributable to an H&R Block error on a return. DIY tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client up to a maximum of $10,000 if our software makes an arithmetic error that results in payment of penalties and/or interest to the IRS that a client would otherwise not have been required to pay. Our liability related to estimated losses under the 100% accuracy guarantee was $7.0 million, $7.0 million and $9.9 million as of January 31, 2020 and 2019 and April 30, 2019, respectively. The short-term and long-term portions of this liability are included in deferred revenue and other liabilities in the consolidated balance sheets. Liabilities related to acquisitions for (1) estimated contingent consideration based on expected financial performance of the acquired business and economic conditions at the time of acquisition and (2) estimated accrued compensation related to continued employment of key employees were $11.4 million, $11.3 million and $11.1 million as of January 31, 2020 and 2019 and April 30, 2019, respectively, with amounts recorded in deferred revenue and other liabilities. Should actual results differ from our estimates, future payments made will differ from the above estimate and any differences will be recorded in results from continuing operations. We have contractual commitments to fund certain franchises with approved short-term loans and revolving lines of credit. Our total obligation under these lines of credit was $40.0 million at January 31, 2020, and net of amounts drawn and outstanding, our remaining commitment to fund totaled $14.2 million. Emerald Advance^TM lines of credit (EAs) are originated by Axos Bank, a federal savings Bank (Axos). We purchase a 90% participation interest, at par, in all EAs originated by Axos in accordance with our participation agreement. At January 31, 2020, the principal balance of purchased participation interests for the current year totaled $367.8 million. On October 8, 2019, we entered into a Refund Advance Program Agreement and certain ancillary agreements with Axos, pursuant to which they originate and fund Refund Advance loans, and provide technology, software, and underwriting support services related to such loans during the 2020 tax season. Refund Advance loans are offered to certain assisted U.S. tax preparation clients, based on client eligibility as determined by the loan originator. We pay loan origination fees based on loan size and customer type. The loan origination fees are intended to cover expected loan losses and payments to capital providers, among other items. We have provided two limited guarantees related to this agreement. We have provided a limited guarantee up to $7.5 million related to loans to clients prior to the IRS accepting electronic filing. At January 31, 2020, we accrued an estimated liability of $1.9 million related to this guarantee, compared to $1.4 million at January 31, 2019. Additionally, we provided a limited guarantee for the remaining loans, up to $57 million in the aggregate, which would cover certain incremental loan losses. We were not required to make a payment in connection with this guarantee for the fiscal year 2019 tax season, and we do not expect that a material amount will be paid for this guarantee under anticipated loss scenarios related to the fiscal year 2020 tax season. LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – SCC ceased originating mortgage loans in December 2007 and, in April 2008, sold its servicing assets and discontinued its remaining operations. Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of residential mortgage-backed securities (RMBSs). In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. Claims under these representations and warranties together with any settlement arrangements related to these losses are collectively referred to as "representation and warranty claims." SCC accrues a liability for losses related to representation and warranty claims when those losses are believed to be both probable and reasonably estimable. SCC’s loss estimate is based on the best information currently available, management judgment, developments in relevant case law, and the terms of bulk settlements. In periods when a liability is accrued for such loss contingencies, the liability is included in deferred revenue and other current liabilities on the consolidated balance sheets. SCC had no liability accrued for these losses as of January 31, 2020 and 2019 or April 30, 2019. See note 11, which addresses contingent losses that may be incurred with respect to various indemnification or contribution claims by underwriters, depositors, and securitization trustees in securitization transactions in which SCC participated.

GOODWILL AND INTANGIBLE ASSETS (Tables)

9 Months Ended

Jan. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

Changes in the carrying amount of goodwill for the nine months ended January 31, 2020 and 2019 are as follows:



(in 000s)
	Goodwill			Accumulated Impairment Losses			Net
Balances as of April 30, 2019	$	552,234		$	(32,297	)	$	519,937
Acquisition of Wave	300,560			—			300,560
Other Acquisitions	23,421			—			23,421
Disposals and foreign currency changes, net	(5,088		)	—			(5,088		)
Impairments	—			—			—
Balances as of January 31, 2020	$	871,127		$	(32,297	)	$	838,830

Balances as of April 30, 2018	$	540,168		$	(32,297	)	$	507,871
Acquisitions	13,076			—			13,076
Disposals and foreign currency changes, net	(942		)	—			(942		)
Impairments	—			—			—
Balances as of January 31, 2019	$	552,302		$	(32,297	)	$	520,005

Schedule of Intangible Assets

Components of intangible assets are as follows:



(in 000s)
	Gross Carrying Amount		Accumulated Amortization			Net
As of January 31, 2020:
Reacquired franchise rights	$	364,376	$	(153,392	)	$	210,984
Customer relationships	313,521		(219,664		)	93,857
Internally-developed software	154,962		(116,383		)	38,579
Noncompete agreements	41,386		(33,151		)	8,235
Franchise agreements	19,201		(14,294		)	4,907
Purchased technology	122,801		(53,525		)	69,276
Trade name	5,800		(338		)	5,462
Acquired assets pending final allocation ⁽¹⁾	1,774		—			1,774
	$	1,023,821	$	(590,747	)	$	433,074
As of January 31, 2019:
Reacquired franchise rights	$	350,459	$	(130,618	)	$	219,841
Customer relationships	274,293		(187,080		)	87,213
Internally-developed software	147,465		(119,664		)	27,801
Noncompete agreements	33,369		(31,040		)	2,329
Franchise agreements	19,201		(13,014		)	6,187
Purchased technology	54,700		(42,082		)	12,618
Acquired assets pending final allocation ⁽¹⁾	963		—			963
	$	880,450	$	(523,498	)	$	356,952
As of April 30, 2019:
Reacquired franchise rights	$	350,410	$	(136,345	)	$	214,065
Customer relationships	274,838		(195,174		)	79,664
Internally-developed software	139,239		(109,885		)	29,354
Noncompete agreements	33,376		(31,446		)	1,930
Franchise agreements	19,201		(13,334		)	5,867
Purchased technology	54,700		(43,518		)	11,182
Acquired assets pending final allocation ⁽¹⁾	431		—			431
	$	872,195	$	(529,702	)	$	342,493

⁽¹⁾ Represents franchisee and competitor business acquisitions for which final purchase price allocations have not yet been determined.

Schedule of Values and Weighted- average Lives of Assets Acquired

The amounts and weighted-average lives of intangible assets acquired during the nine months ended January 31, 2020, including amounts capitalized and placed in service related to internally-developed software, are as follows:



(dollars in 000s)
	Amount		Weighted-Average Life (in years)
Reacquired franchise rights	$	13,940	5
Customer relationships	18,079		5
Internally-developed software	12,659		3
Noncompete agreements	642		5
Total	$	45,320	4

OTHER INCOME AND OTHER EXPENSES

9 Months Ended

Jan. 31, 2020

Other Income and Expenses [Abstract]

OTHER INCOME AND OTHER EXPENSES

NOTE 8: OTHER INCOME AND OTHER EXPENSES

The following table shows the components of other income (expense), net:



(in 000s)
	Three months ended January 31,						Nine months ended January 31,
	2020			2019			2020			2019
Interest income	$	2,397		$	2,258		$	12,648		$	11,260
Foreign currency gains (losses), net	(139		)	33			(25		)	(94		)
Other, net	(379		)	(22		)	1,118			109
	$	1,879		$	2,269		$	13,741		$	11,275

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Tables)

9 Months Ended

Jan. 31, 2020

Accounting Policies [Abstract]

Schedule of Assets Acquired, Net of Liabilities Assumed

The assets acquired, net of liabilities assumed on the acquisition date, and the identified intangible assets and goodwill, are as follows:



($ in 000s)
	Amount Acquired			Weighted-Average Life (in years)
Assets acquired and liabilities assumed, net	$	3,928
Deferred tax liability	(8,126		)
Purchased technology	68,000			10
Customer relationships	23,000			5
Noncompete agreements	7,070			5
Trade name	5,800			10
Total identifiable net assets	99,672
Goodwill	300,560
Total identifiable assets and goodwill	$	400,232

CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Jan. 31, 2020	Apr. 30, 2019	Jan. 31, 2019
Statement of Financial Position [Abstract]
Allowance for doubtful accounts	$ 45,254	$ 67,228	$ 44,033
Accumulated depreciation and amortization	$ 803,272	$ 745,761	$ 800,834
Common stock, stated value per share (in usd per share)	$ 0.01	$ 0.01	$ 0.01
Common stock, shares authorized (in shares)	800,000,000	800,000,000	800,000,000
Common stock, shares issued (in shares)	228,206,684	238,336,760	241,501,278
Treasury stock, shares (in shares)	35,732,666	36,377,441	36,460,305

CONDENSED CONSOLIDATING FINANCIAL STATEMENTS (Balance Sheets) (Details) - USD ($) $ in Thousands	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Apr. 30, 2019	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Apr. 30, 2018
Condensed Financial Statements, Captions [Line Items]
Cash & cash equivalents	$ 192,340			$ 1,572,150	$ 203,226
Cash and cash equivalents - restricted	169,447			135,577	101,903
Receivables, net	819,946			138,965	758,217
Prepaid expenses and other current assets	120,229			146,667	171,306
Total current assets	1,301,962			1,993,359	1,234,652
Property and equipment, net	197,569			212,092	220,505
Operating lease right of use asset	463,777			0	0
Intangible assets, net	433,074			342,493	356,952
Goodwill	838,830			519,937	520,005			$ 507,871
Deferred tax assets and income taxes receivable	134,901			141,979	141,366
Investments in subsidiaries	0
Amounts due from affiliates	0			0	0
Other noncurrent assets	82,317			90,085	95,326
Total assets	3,452,430			3,299,945	2,568,806
Accounts payable and accrued expenses	156,766			249,525	202,101
Accrued salaries, wages and payroll taxes	117,459			196,527	140,902
Accrued income taxes and reserves for uncertain tax positions	36,242			271,973	49,009
Current portion of long-term debt	649,022
Operating lease liabilities	187,890			0	0
Deferred revenue and other current liabilities	190,242			204,976	195,634
Total current liabilities	1,337,621			923,001	587,646
Long-term debt and line of credit borrowings	1,880,589			1,492,629	1,876,989
Deferred tax liabilities and reserves for uncertain tax positions	172,954			197,906	214,217
Operating lease liabilities	289,299			0	0
Deferred revenue and other noncurrent liabilities	90,346			144,882	103,545
Amounts due to affiliates	0
Total liabilities	3,770,809			2,758,418	2,782,397
Stockholders' equity (deficiency)	(318,379)	$ (75,747)	$ 290,804	541,527	(213,591)	$ (31,325)	$ 192,009	$ 393,711
Total liabilities and stockholders' equity	3,452,430			3,299,945	2,568,806
Eliminations
Condensed Financial Statements, Captions [Line Items]
Cash & cash equivalents	0
Cash and cash equivalents - restricted	0
Receivables, net	0
Prepaid expenses and other current assets	0
Total current assets	0
Property and equipment, net	0
Operating lease right of use asset	0
Intangible assets, net	0
Goodwill	0
Deferred tax assets and income taxes receivable	0
Investments in subsidiaries	(3,074,371)			(3,515,742)	(2,588,620)
Amounts due from affiliates	(5,465,609)			(4,378,575)	(4,239,361)
Other noncurrent assets	0
Total assets	(8,539,980)			(7,894,317)	(6,827,981)
Accounts payable and accrued expenses	0
Accrued salaries, wages and payroll taxes	0
Accrued income taxes and reserves for uncertain tax positions	0
Operating lease liabilities	0
Deferred revenue and other current liabilities	0
Total current liabilities	0
Long-term debt and line of credit borrowings	0
Deferred tax liabilities and reserves for uncertain tax positions	0
Operating lease liabilities	0
Deferred revenue and other noncurrent liabilities	0
Amounts due to affiliates	(5,465,609)			(4,378,575)	(4,239,361)
Total liabilities	(5,465,609)			(4,378,575)	(4,239,361)
Stockholders' equity (deficiency)	(3,074,371)			(3,515,742)	(2,588,620)
Total liabilities and stockholders' equity	(8,539,980)			(7,894,317)	(6,827,981)
H&R Block, Inc. (Guarantor) \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Cash & cash equivalents	0
Cash and cash equivalents - restricted	0
Receivables, net	0
Prepaid expenses and other current assets	2,811			2,812	2,811
Total current assets	2,811			2,812	2,811
Property and equipment, net	0
Operating lease right of use asset	0
Intangible assets, net	0
Goodwill	0
Deferred tax assets and income taxes receivable	3,261			3,218	1,794
Investments in subsidiaries	2,955,158			3,378,009	2,485,857
Amounts due from affiliates	0			0	0
Other noncurrent assets	0
Total assets	2,961,230			3,384,039	2,490,462
Accounts payable and accrued expenses	1,952			2,272	14,823
Accrued salaries, wages and payroll taxes	0
Accrued income taxes and reserves for uncertain tax positions	0
Operating lease liabilities	0
Deferred revenue and other current liabilities	0
Total current liabilities	1,952			2,272	14,823
Long-term debt and line of credit borrowings	0
Deferred tax liabilities and reserves for uncertain tax positions	24,623			24,623	9,285
Operating lease liabilities	0
Deferred revenue and other noncurrent liabilities	0
Amounts due to affiliates	3,253,034			2,815,617	2,679,945
Total liabilities	3,279,609			2,842,512	2,704,053
Stockholders' equity (deficiency)	(318,379)			541,527	(213,591)
Total liabilities and stockholders' equity	2,961,230			3,384,039	2,490,462
Block Financial (Issuer) \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Cash & cash equivalents	6,306			4,109	4,722
Cash and cash equivalents - restricted	0
Receivables, net	410,920			35,901	392,257
Prepaid expenses and other current assets	2,628			1,695	2,637
Total current assets	419,854			41,705	399,616
Property and equipment, net	316			552	466
Operating lease right of use asset	257
Intangible assets, net	0
Goodwill	0
Deferred tax assets and income taxes receivable	15,953			15,953	17,941
Investments in subsidiaries	0
Amounts due from affiliates	2,212,575			1,562,958	1,559,416
Other noncurrent assets	53,975			54,976	57,230
Total assets	2,702,930			1,676,144	2,034,669
Accounts payable and accrued expenses	14,407			19,735	18,475
Accrued salaries, wages and payroll taxes	1,676			1,564	1,333
Accrued income taxes and reserves for uncertain tax positions	1,060			1,060	1,060
Current portion of long-term debt	649,022
Operating lease liabilities	153
Deferred revenue and other current liabilities	30,695			21,144	28,441
Total current liabilities	697,013			43,503	49,309
Long-term debt and line of credit borrowings	1,880,589			1,492,629	1,876,989
Deferred tax liabilities and reserves for uncertain tax positions	1,486			1,486	3,989
Operating lease liabilities	108
Deferred revenue and other noncurrent liabilities	4,521			793	1,619
Amounts due to affiliates	0
Total liabilities	2,583,717			1,538,411	1,931,906
Stockholders' equity (deficiency)	119,213			137,733	102,763
Total liabilities and stockholders' equity	2,702,930			1,676,144	2,034,669
Other Subsidiaries \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Cash & cash equivalents	186,034			1,568,041	198,504
Cash and cash equivalents - restricted	169,447			135,577	101,903
Receivables, net	409,026			103,064	365,960
Prepaid expenses and other current assets	114,790			142,160	165,858
Total current assets	879,297			1,948,842	832,225
Property and equipment, net	197,253			211,540	220,039
Operating lease right of use asset	463,520
Intangible assets, net	433,074			342,493	356,952
Goodwill	838,830			519,937	520,005
Deferred tax assets and income taxes receivable	115,687			122,808	121,631
Investments in subsidiaries	119,213			137,733	102,763
Amounts due from affiliates	3,253,034			2,815,617	2,679,945
Other noncurrent assets	28,342			35,109	38,096
Total assets	6,328,250			6,134,079	4,871,656
Accounts payable and accrued expenses	140,407			227,518	168,803
Accrued salaries, wages and payroll taxes	115,783			194,963	139,569
Accrued income taxes and reserves for uncertain tax positions	35,182			270,913	47,949
Operating lease liabilities	187,737
Deferred revenue and other current liabilities	159,547			183,832	167,193
Total current liabilities	638,656			877,226	523,514
Long-term debt and line of credit borrowings	0
Deferred tax liabilities and reserves for uncertain tax positions	146,845			171,797	200,943
Operating lease liabilities	289,191
Deferred revenue and other noncurrent liabilities	85,825			144,089	101,926
Amounts due to affiliates	2,212,575			1,562,958	1,559,416
Total liabilities	3,373,092			2,756,070	2,385,799
Stockholders' equity (deficiency)	2,955,158			3,378,009	2,485,857
Total liabilities and stockholders' equity	$ 6,328,250			$ 6,134,079	$ 4,871,656

LITIGATION AND OTHER RELATED CONTINGENCIES	9 Months Ended
LITIGATION AND OTHER RELATED CONTINGENCIES	Jan. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
LITIGATION AND OTHER RELATED CONTINGENCIES	NOTE 11: LITIGATION AND OTHER RELATED CONTINGENCIES We are a defendant in numerous litigation matters, arising both in the ordinary course of business and otherwise, including as described below. The matters described below are not all of the lawsuits to which we are subject. In some of the matters, very large or indeterminate amounts, including punitive damages, are sought. U.S. jurisdictions permit considerable variation in the assertion of monetary damages or other relief. Jurisdictions may permit claimants not to specify the monetary damages sought or may permit claimants to state only that the amount sought is sufficient to invoke the jurisdiction of the court. In addition, jurisdictions may permit plaintiffs to allege monetary damages in amounts well exceeding reasonably possible verdicts in the jurisdiction for similar matters. We believe that the monetary relief which may be specified in a lawsuit or a claim bears little relevance to its merits or disposition value due to this variability in pleadings and our experience in litigating or resolving through settlement of numerous claims over an extended period of time. The outcome of a litigation matter and the amount or range of potential loss at particular points in time may be difficult to ascertain. Among other things, uncertainties can include how fact finders will evaluate documentary evidence and the credibility and effectiveness of witness testimony, and how trial and appellate courts will apply the law. Disposition valuations are also subject to the uncertainty of how opposing parties and their counsel will themselves view the relevant evidence and applicable law. In addition to litigation matters, we are also subject to claims and other loss contingencies arising out of our business activities, including as described below. We accrue liabilities for litigation, claims, including indemnification and contribution claims, and other related loss contingencies and any related settlements (each referred to, individually, as a "matter" and, collectively, as "matters") when it is probable that a loss has been incurred and the amount of the loss can be reasonably estimated. If a range of loss is estimated, and some amount within that range appears to be a better estimate than any other amount within that range, then that amount is accrued. If no amount within the range can be identified as a better estimate than any other amount, we accrue the minimum amount in the range. For such matters where a loss is believed to be reasonably possible, but not probable, or the loss cannot be reasonably estimated, no accrual has been made. It is possible that such matters could require us to pay damages or make other expenditures or accrue liabilities in amounts that could not be reasonably estimated as of January 31, 2020. While the potential future liabilities could be material in the particular quarterly or annual periods in which they are recorded, based on information currently known, we do not believe any such liabilities are likely to have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. As of January 31, 2020 and 2019 and April 30, 2019, our total accrued liabilities were $1.6 million, $3.1 million and $1.9 million, respectively. Our estimate of the aggregate range of reasonably possible losses includes (1) matters where a liability has been accrued and there is a reasonably possible loss in excess of the amount accrued for that liability, and (2) matters where a liability has not been accrued but we believe a loss is reasonably possible. This aggregate range only represents those losses as to which we are currently able to estimate a reasonably possible loss or range of loss. It does not represent our maximum loss exposure. Matters for which we are not currently able to estimate the reasonably possible loss or range of loss are not included in this range. We are often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the reasonably possible loss or range of loss, such as precise information about the amount of damages or other remedies being asserted, the defenses to the claims being asserted, discovery from other parties and investigation of factual allegations, rulings by courts on motions or appeals, analysis by experts, or the status or terms of any settlement negotiations. The estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. As of January 31, 2020, we believe the estimate of the aggregate range of reasonably possible losses in excess of amounts accrued, where the range of loss can be estimated, is not material. On a quarterly and annual basis, we review relevant information with respect to litigation and other loss contingencies and update our accruals, disclosures, and estimates of reasonably possible loss or range of loss based on such reviews. Costs incurred with defending matters are expensed as incurred. Any receivable for insurance recoveries is recorded separately from the corresponding liability, and only if recovery is determined to be probable and reasonably estimable. We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously, but there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows. LITIGATION, CLAIMS OR OTHER LOSS CONTINGENCIES PERTAINING TO CONTINUING OPERATIONS – Free File Litigation. On May 6, 2019, the Los Angeles City Attorney filed a lawsuit on behalf of the People of the State of California in the Superior Court of California, County of Los Angeles (Case No. 19STCV15742) styled The People of the State of California v. H&R Block, Inc., et al. The complaint alleges that H&R Block, Inc. and HRB Digital LLC engaged in unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The complaint seeks injunctive relief, restitution of monies paid to H&R Block by persons in the State of California who were eligible to file under the IRS Free File Program for the time period starting 4 years prior to the date of the filing of the complaint, pre-judgment interest, civil penalties and costs. The case was removed to the United States District Court for the Central District of California on June 6, 2019 (Case No. 2:19-cv-04933-ODW-AS). A motion to remand was filed, which was granted on February 11, 2020. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter. On May 17, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc. and HRB Digital LLC in the Superior Court of the State of California, County of San Francisco (Case No. CGC-19576093) styled Olosoni and Snarr v. H&R Block, Inc., et al. The case was removed to the United States District Court for the Northern District of California on June 21, 2019 (Case No. 3:19-cv-03610-SK). The plaintiffs filed a first amended complaint on August 9, 2019, dropping H&R Block, Inc. from the case. In their amended complaint, the plaintiffs seek to represent classes of all persons, between May 17, 2015 and the present, who (1) paid to file one or more federal tax returns through H&R Block’s internet-based filing system, (2) were eligible to file those tax returns for free through the H&R Block Free File offer of the IRS Free File Program, and (3) resided in and were citizens of California at the time of the payments. The plaintiffs generally allege unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., California False Advertising Law, California Business and Professions Code §§17500, et seq., and California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The plaintiffs seek declaratory and injunctive relief, restitution, compensatory damages, punitive damages, interest, attorneys’ fees and costs. We filed a motion to stay the proceedings based on the primary jurisdiction doctrine and a motion to compel arbitration, both of which were denied. An appeal of the denial of the motion to compel arbitration is pending. The court denied our motion to transfer venue to the United States District Court for the Western District of Missouri. We filed a motion to stay the claims pending the outcome of the appeal, as well as a motion to dismiss the claims, both of which remain pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter. On September 26, 2019, a putative class action complaint was filed against H&R Block, Inc., HRB Tax Group, Inc., HRB Digital LLC and Free File, Inc. in the United States District Court for the Western District of Missouri (Case No. 4:19-cv-00788-GAF) styled Swanson v. H&R Block, Inc., et al. The plaintiff seeks to represent both a nationwide class and a California subclass of all persons eligible for the IRS Free File Program who paid to use an H&R Block product to file an online tax return for the 2002 through 2018 tax filing years. The plaintiff generally alleges unlawful, unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Consumers Legal Remedies Act, California Civil Code §§1750, et seq., California False Advertising Law, California Business and Professions Code §§17500, et seq., California Unfair Competition Law, California Business and Professions Code §§17200, et seq., in addition to breach of contract and fraud. The plaintiff seeks injunctive relief, disgorgement, compensatory damages, statutory damages, punitive damages, interest, attorneys’ fees and costs. We filed a motion to stay the proceedings based on the primary jurisdiction doctrine and a motion to compel arbitration, both of which remain pending. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter. We have also received and are responding to certain governmental inquiries relating to the IRS Free File Program. LITIGATION, CLAIMS, INCLUDING INDEMNIFICATION AND CONTRIBUTION CLAIMS, OR OTHER LOSS CONTINGENCIES PERTAINING TO DISCONTINUED MORTGAGE OPERATIONS – Although SCC ceased its mortgage loan origination activities in December 2007 and sold its loan servicing business in April 2008, SCC or the Company has been, remains, and may in the future be, subject to litigation, claims, including indemnification and contribution claims, and other loss contingencies pertaining to SCC's mortgage business activities that occurred prior to such termination and sale. These lawsuits, claims, and other loss contingencies include actions by regulators, third parties seeking indemnification or contribution, including depositors, underwriters, and securitization trustees, individual plaintiffs, and cases in which plaintiffs seek to represent a class of others alleged to be similarly situated. Among other things, these lawsuits, claims, and contingencies allege or may allege discriminatory or unfair and deceptive loan origination and servicing (including debt collection, foreclosure, and eviction) practices, other common law torts, rights to indemnification or contribution, breach of contract, violations of securities laws, and violations of a variety of federal statutes, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act, Fair Housing Act, Real Estate Settlement Procedures Act (RESPA), Home Ownership & Equity Protection Act (HOEPA), as well as similar state statutes. It is difficult to predict either the likelihood of new matters being initiated or the outcome of existing matters. In many of these matters it is not possible to estimate a reasonably possible loss or range of loss due to, among other things, the inherent uncertainties involved in these matters, some of which are beyond the Company's control, and the indeterminate damages sought in some of these matters. Mortgage loans originated by SCC were sold either as whole loans to single third-party buyers, who generally securitized such loans, or in the form of RMBSs. In connection with the sale of loans and/or RMBSs, SCC made certain representations and warranties. The statute of limitations for a contractual claim to enforce a representation and warranty obligation is generally six years or such shorter limitations period that may apply under the law of a state where the economic injury occurred. On June 11, 2015, the New York Court of Appeals, New York’s highest court, held in ACE Securities Corp. v. DB Structured Products, Inc., that the six-year statute of limitations under New York law starts to run at the time the representations and warranties are made, not the date when the repurchase demand was denied. This decision applies to claims and lawsuits brought against SCC where New York law governs. New York law governs many, though not all, of the RMBS transactions into which SCC entered. However, this decision would not affect representation and warranty claims and lawsuits SCC has received or may receive, for example, where the statute of limitations has been tolled by agreement or a suit was timely filed. In response to the statute of limitations rulings in the ACE case and similar rulings in other state and federal courts, parties seeking to pursue representation and warranty claims or lawsuits have sought, and may in the future seek, to distinguish certain aspects of the ACE decision, pursue alternate legal theories of recovery, or assert claims against other contractual parties such as securitization trustees. For example, a 2016 ruling by a New York intermediate appellate court, followed by the federal district court in the second Homeward case described below, allowed a counterparty to pursue litigation on additional loans in the same trust even though only some of the loans complied with the condition precedent of timely pre-suit notice and opportunity to cure or repurchase. Additionally, plaintiffs in litigation to which SCC is not party have alleged breaches of an independent contractual duty to provide notice of material breaches of representations and warranties and pursued separate claims to which, they argue, the statute of limitations ruling in the ACE case does not apply. The impact on SCC from alternative legal theories seeking to avoid or distinguish the ACE decision, or judicial limitations on the ACE decision, is unclear. SCC has not accrued liabilities for claims not subject to a tolling arrangement or not relating back to timely filed litigation. On May 31, 2012, a lawsuit was filed by Homeward Residential, Inc. (Homeward) in the Supreme Court of the State of New York, County of New York, against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Index No. 651885/2012). SCC removed the case to the United States District Court for the Southern District of New York on June 28, 2012 (Case No. 12-cv-5067). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-2 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract, anticipatory breach, indemnity, and declaratory judgment in connection with alleged losses incurred as a result of the breach of representations and warranties relating to SCC and to loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses, as well as a repurchase of all loans due to alleged misrepresentations by SCC as to itself and as to the loans' compliance with its underwriting standards and the value of underlying real estate. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase, anticipatory breach, indemnity, and declaratory judgment. The case is proceeding on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. Discovery in the case closed on September 30, 2019. Motions for summary judgment were filed on December 6, 2019 and remain pending, with briefing on the motions continuing through March 2020. A mediation session between the parties was held on January 28, 2020, which did not result in resolution of the case. A trial date has not yet been set. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter. On September 28, 2012, a second lawsuit was filed by Homeward in the United States District Court for the Southern District of New York against SCC styled Homeward Residential, Inc. v. Sand Canyon Corporation (Case No. 12-cv-7319). The plaintiff, in its capacity as the master servicer for Option One Mortgage Loan Trust 2006-3 and for the benefit of the trustee and the certificate holders of such trust, asserts claims for breach of contract and indemnity in connection with losses allegedly incurred as a result of the breach of representations and warranties relating to 96 loans sold to the trust. The trust was originally collateralized with approximately 7,500 loans. The plaintiff seeks specific performance of alleged repurchase obligations or damages to compensate the trust and its certificate holders for alleged actual and anticipated losses. In response to a motion filed by SCC, the court dismissed the plaintiff's claims for breach of the duty to cure or repurchase and for indemnification of its costs associated with the litigation. On September 30, 2016, the court granted a motion allowing the plaintiff to file a second amended complaint to include breach of contract claims with respect to 649 additional loans in the trust and to allow such claims with respect to other loans in the trust proven to be in material breach of SCC’s representations and warranties. SCC filed a motion for reconsideration, followed by a motion for leave to appeal the ruling, both of which were denied. On October 6, 2016, the plaintiff filed its second amended complaint. In response to a motion filed by SCC, the court dismissed the plaintiff's claim for breach of one of the representations. The case is proceeding on the remaining claims. Representatives of a holder of certificates in the trust filed a motion to intervene to add H&R Block, Inc. to the lawsuit and assert claims against H&R Block, Inc. based on alter ego, corporate veil-piercing, and agency law. On February 12, 2018, the court denied the motion to intervene. The settlement payments that were made in fiscal year 2018 for representation and warranty claims are related to some of the loans in this case. Discovery in the case closed on September 30, 2019. Motions for summary judgment were filed on December 6, 2019 and remain pending, with briefing on the motions continuing through March 2020. A mediation session between the parties was held on January 28, 2020, which did not result in resolution of the case. A trial date has not yet been set. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter. Underwriters and depositors are, or have been, involved in multiple lawsuits, threatened lawsuits, and settlements related to securitization transactions in which SCC participated. A variety of claims are alleged in these matters, including violations of federal and state securities laws and common law fraud, based on alleged materially inaccurate or misleading disclosures, or that originators, depositors, servicers, or other parties breached their representations and warranties or otherwise failed to fulfill their obligations. SCC has received notices of claims for indemnification relating to such matters, including lawsuits to which underwriters or depositors are party. Based on information currently available to SCC, it believes that the 21 underwriter lawsuits in which notice of a claim has been made involve 39 securitization transactions with original investments of approximately $14 billion (of which the outstanding principal amount is approximately $2.9 billion). Additional lawsuits against the underwriters or depositors may be filed in the future, and SCC may receive additional notices of claims for indemnification or contribution from underwriters or depositors with respect to existing or new lawsuits or settlements of such lawsuits or other claims. Certain of the notices received included, and future notices may include, a reservation of rights to assert claims for contribution, which are referred to herein as "contribution claims." Contribution claims may become operative if indemnification is unavailable or insufficient to cover all of the losses and expenses involved. We have not concluded that a loss related to any of these indemnification or contribution claims is probable, nor have we accrued a liability related to any of these claims. Securitization trustees also are, or have been, involved in lawsuits related to securitization transactions in which SCC participated. Plaintiffs in these lawsuits allege, among other things, that originators, depositors, servicers, or other parties breached their representations and warranties or otherwise failed to fulfill their obligations, including that securitization trustees breached their contractual obligations, breached their fiduciary duties, or violated statutory requirements by failing to properly protect the certificate holders’ interests. SCC has received notices from securitization trustees of potential indemnification obligations, and may receive additional notices with respect to existing or new lawsuits or settlements of such lawsuits, in its capacity as originator, depositor, or servicer. We have not concluded that a loss related to any of these indemnification claims is probable, nor have we accrued a liability related to any of these claims. If the amount that SCC is ultimately required to pay with respect to claims and litigation related to its past sales and securitizations of mortgage loans, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, other potential claimants, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants may also attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of January 31, 2020, total approximately $278 million and consist of an intercompany note receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. OTHER – We are from time to time a party to litigation, claims and other loss contingencies not discussed herein arising out of our business operations. These matters may include actions by state attorneys general, other state regulators, federal regulators, individual plaintiffs, and cases in which plaintiffs seek to represent others who may be similarly situated. While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay to discharge or settle these other matters will not have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows. We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously. The amounts claimed in the matters are substantial, however, and there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.

OTHER INCOME AND OTHER EXPENSES (Tables)

9 Months Ended

Jan. 31, 2020

Other Income and Expenses [Abstract]

Components of Other Income (Expense), net

The following table shows the components of other income (expense), net:



(in 000s)
	Three months ended January 31,						Nine months ended January 31,
	2020			2019			2020			2019
Interest income	$	2,397		$	2,258		$	12,648		$	11,260
Foreign currency gains (losses), net	(139		)	33			(25		)	(94		)
Other, net	(379		)	(22		)	1,118			109
	$	1,879		$	2,269		$	13,741		$	11,275

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

9 Months Ended

Jan. 31, 2020

Accounting Policies [Abstract]

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

BASIS OF PRESENTATION – The consolidated balance sheets as of January 31, 2020 and 2019, the consolidated statements of operations and comprehensive loss for the three and nine months ended January 31, 2020 and 2019, the consolidated statements of cash flows for the nine months ended January 31, 2020 and 2019, and the consolidated statements of stockholders' equity for the three and nine months ended January 31, 2020 and the quarterly periods within the fiscal year ended April 30, 2019 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of January 31, 2020 and 2019 and for all periods presented, have been made.

"H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc. or to H&R Block, Inc. and its subsidiaries, as appropriate to the context.

Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our April 30, 2019 Annual Report to Shareholders on Form 10-K. All amounts presented herein as of April 30, 2019 or for the year then ended are derived from our Annual Report on Form 10-K.

MANAGEMENT ESTIMATES – The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.

SEASONALITY OF BUSINESS – Our operating revenues are seasonal in nature with peak revenues typically occurring in the months of February through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.

DISCONTINUED OPERATIONS – Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See notes 9 and 11 for additional information on litigation, claims, and other loss contingencies related to our discontinued operations.

WAVE ACQUISITION – On June 28, 2019, we acquired Wave HQ Inc. (formerly known as Wave Financial Inc.) and its subsidiaries (collectively, Wave) and during the quarter ended October 31, 2019 we finalized the post-closing working capital adjustment and made an additional payment of $1.4 million, resulting in a total payment of $408.4 million. The acquisition was funded with available cash. Wave is a provider of software solutions and related services specifically designed to help small business owners manage their finances. Major revenue sources include fees earned by providing payment processing, payroll services, and bookkeeping services. We believe the acquisition of Wave enhances our position in the small business market.

Included in the transaction price is $8.2 million which will be treated as compensation expense over the next two years as certain key employees are required to remain employees to receive payment. Additionally, key employees are participating in a management incentive program consisting of cash performance incentives and stock-based compensation which will be earned over the next three years and is not considered part of the purchase price.

As of January 31, 2020 we have completed the purchase price allocation related to the acquisition.

The assets acquired, net of liabilities assumed on the acquisition date, and the identified intangible assets and goodwill, are as follows:



($ in 000s)
	Amount Acquired			Weighted-Average Life (in years)
Assets acquired and liabilities assumed, net	$	3,928
Deferred tax liability	(8,126		)
Purchased technology	68,000			10
Customer relationships	23,000			5
Noncompete agreements	7,070			5
Trade name	5,800			10
Total identifiable net assets	99,672
Goodwill	300,560
Total identifiable assets and goodwill	$	400,232

The acquired identifiable assets and goodwill are only tax deductible for Global Intangible Low-Taxed Income (GILTI) purposes.

Revenues of $25.7 million and pretax losses of $36.3 million were recognized by Wave from the period of June 28, 2019 through January 31, 2020, which are included in our consolidated statement of operations for the nine months ended January 31, 2020. Had we acquired Wave as of May 1, 2018, we would have reported, on a pro-forma basis, consolidated revenues of $836.9 million and $784.9 million for the nine months ended January 31, 2020 and 2019, respectively, and consolidated pretax losses from continuing operations of $655.5 million and $623.9 million, respectively. Pro-forma adjustments primarily include amortization of intangible assets and certain compensation expenses.

NEW ACCOUNTING PRONOUNCEMENTS –

Leases. In February 2016, the FASB issued Accounting Standards Update No. 2016-02, “Leases” (ASU 2016-02), which requires the recognition of lease assets and lease liabilities on the balance sheet by lessees for leases previously classified as operating leases. We adopted this guidance and related amendments as of May 1, 2019 using the alternative transition method, which allows companies the option of using the effective date of the new standard as the initial application date (at the beginning of the period in which it adopted, rather than at the beginning of the earliest comparative period).

We have recognized operating lease right-of-use (ROU) assets and operating lease liabilities on our balance sheet as part of adopting the standard and pre-existing liabilities for deferred rent, and various lease incentives were reclassified as a component of the lease assets. We elected the package of practical expedients which allows us to not reassess historical lease classification, initial direct costs or contracts related to leases. For leases with an initial term of twelve months or less we have elected to only recognize retail office leases on our balance sheet. We elected the practical expedient to account for lease and non-lease components (such as common area maintenance, utilities, insurance and taxes) as a single lease component for all classes of underlying assets. We also elected the practical expedient to not reassess whether land easement contracts meet the definition of a lease. We did not elect the practical expedient of hindsight when determining the lease term of existing contracts at the effective date.

The adoption of the new standard did not materially affect our consolidated statement of operations or cash flows. See note 10, Leases, for additional information.

Current Expected Credit Losses. In June 2016, the FASB issued Accounting Standards Update No. 2016-13 (ASU 2016-13), "Measurement of Credit Losses on Financial Instruments," which replaces the existing incurred credit loss model for an expected credit loss model. This guidance will be effective for us on May 1, 2020, with early adoption permitted. We are currently evaluating the impact of ASU 2016-13 on our consolidated financial statements.

LOSS PER SHARE AND STOCKHOLDERS' EQUITY

9 Months Ended

Jan. 31, 2020

Earnings Per Share [Abstract]

LOSS PER SHARE AND STOCKHOLDERS' EQUITY

NOTE 3: LOSS PER SHARE AND STOCKHOLDERS' EQUITY

LOSS PER SHARE – Basic and diluted loss per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income or loss from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings per share except in those periods with a loss from continuing operations. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 3.7 million shares for the three and nine months ended January 31, 2020, and 3.4 million shares

for the three and nine months ended January 31, 2019, as the effect would be antidilutive due to the net loss from continuing operations during those periods.

The computations of basic and diluted loss per share from continuing operations are as follows:



(in 000s, except per share amounts)
	Three months ended January 31,						Nine months ended January 31,
	2020			2019			2020			2019
Net loss from continuing operations attributable to shareholders	$	(128,026	)	$	(119,779	)	$	(457,304	)	$	(439,513	)
Amounts allocated to participating securities	(169		)	(160		)	(468		)	(446		)
Net loss from continuing operations attributable to common shareholders	$	(128,195	)	$	(119,939	)	$	(457,772	)	$	(439,959	)

Basic weighted average common shares	194,077			205,532			198,064			206,242
Potential dilutive shares	—			—			—			—
Dilutive weighted average common shares	194,077			205,532			198,064			206,242

Loss per share from continuing operations attributable to common shareholders:
Basic	$	(0.66	)	$	(0.58	)	$	(2.31	)	$	(2.13	)
Diluted	(0.66		)	(0.58		)	(2.31		)	(2.13		)

The weighted average shares outstanding for the three and nine months ended January 31, 2020 decreased to 194.1 million and 198.1 million, respectively, from 205.5 million and 206.2 million, respectively, for the three and nine months ended January 31, 2019. The decrease is due to share repurchases completed in the current and prior years.

STOCK-BASED COMPENSATION – During the nine months ended January 31, 2020, we also acquired 0.3 million shares of our common stock at an aggregate cost of $9.4 million, which represent shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards. During the nine months ended January 31, 2019, we acquired 0.2 million shares at an aggregate cost of $5.0 million for similar purposes.

During the nine months ended January 31, 2020 and 2019, we issued 1.0 million and 0.7 million shares of common stock, respectively, due to the vesting or exercise of stock-based awards.

During the nine months ended January 31, 2020, we granted equity awards equivalent to 1.5 million shares under our stock-based compensation plans, consisting primarily of nonvested units. Stock-based compensation expense of our continuing operations totaled $6.6 million and $22.7 million for the three and nine months ended January 31, 2020, respectively and $6.2 million and $18.0 million for the three and nine months ended January 31, 2019, respectively. As of January 31, 2020, unrecognized compensation cost for stock options totaled $0.3 million, and for nonvested shares and units totaled $40.6 million.

CONDENSED CONSOLIDATING FINANCIAL STATEMENTS (Cash Flows) (Details) - USD ($) $ in Thousands	9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
Condensed Financial Statements, Captions [Line Items]
Net cash used in operating activities	$ (1,467,791)	$ (1,347,456)
Capital expenditures	(66,510)	(79,982)
Payments made for business acquisitions, net of cash acquired	(450,282)	(42,428)
Franchise loans funded	(32,890)	(16,875)
Payments from franchisees	14,604	15,149
Intercompany borrowings (payments)	0	0
Other, net	45,376	4,877
Net cash used in investing activities	(489,702)	(119,259)
Repayments of line of credit borrowings	(285,000)	(230,000)
Proceeds from line of credit borrowings	1,320,000	615,000
Dividends paid	(154,827)	(154,866)
Repurchase of common stock, including shares surrendered	(256,199)	(102,152)
Proceeds from exercise of stock options	2,074	2,527
Intercompany borrowings (payments)	0	0
Other, net	(14,136)	(20,126)
Net cash provided by (used in) financing activities	611,912	110,383
Effects of exchange rate changes on cash	(359)	(2,217)
Net decrease in cash and cash equivalents, including restricted balances	(1,345,940)	(1,358,549)
Cash, cash equivalents and restricted cash, beginning of period	1,707,727	1,663,678
Cash, cash equivalents and restricted cash, end of period	361,787	305,129
Eliminations
Condensed Financial Statements, Captions [Line Items]
Net cash used in operating activities	0	0
Capital expenditures	0	0
Payments made for business acquisitions, net of cash acquired	0	0
Franchise loans funded	0	0
Payments from franchisees	0	0
Intercompany borrowings (payments)	1,058,569	273,070
Other, net	0	0
Net cash used in investing activities	1,058,569	273,070
Dividends paid	0	0
Repurchase of common stock, including shares surrendered	0	0
Proceeds from exercise of stock options	0	0
Intercompany borrowings (payments)	(1,058,569)	(273,070)
Other, net	0	0
Net cash provided by (used in) financing activities	(1,058,569)	(273,070)
Effects of exchange rate changes on cash	0	0
Net decrease in cash and cash equivalents, including restricted balances	0	0
Cash, cash equivalents and restricted cash, beginning of period	0	0
Cash, cash equivalents and restricted cash, end of period	0	0
H&R Block, Inc. (Guarantor) \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Net cash used in operating activities	0	0
Capital expenditures	0	0
Payments made for business acquisitions, net of cash acquired	0	0
Franchise loans funded	0	0
Payments from franchisees	0	0
Intercompany borrowings (payments)	0	0
Other, net	0	0
Net cash used in investing activities	0	0
Dividends paid	(154,827)	(154,866)
Repurchase of common stock, including shares surrendered	(256,199)	(102,152)
Proceeds from exercise of stock options	2,074	2,527
Intercompany borrowings (payments)	408,952	254,491
Other, net	0	0
Net cash provided by (used in) financing activities	0	0
Effects of exchange rate changes on cash	0	0
Net decrease in cash and cash equivalents, including restricted balances	0	0
Cash, cash equivalents and restricted cash, beginning of period	0	0
Cash, cash equivalents and restricted cash, end of period	0	0
Block Financial (Issuer) \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Net cash used in operating activities	(354,155)	(359,101)
Capital expenditures	(12)	(166)
Payments made for business acquisitions, net of cash acquired	0	0
Franchise loans funded	(32,676)	(16,198)
Payments from franchisees	14,135	14,834
Intercompany borrowings (payments)	(649,617)	(18,579)
Other, net	(10,478)	(4,746)
Net cash used in investing activities	(678,648)	(24,855)
Repayments of line of credit borrowings	(285,000)	(230,000)
Proceeds from line of credit borrowings	1,320,000	615,000
Dividends paid	0	0
Repurchase of common stock, including shares surrendered	0	0
Proceeds from exercise of stock options	0	0
Intercompany borrowings (payments)	0	0
Other, net	0	(668)
Net cash provided by (used in) financing activities	1,035,000	384,332
Effects of exchange rate changes on cash	0	0
Net decrease in cash and cash equivalents, including restricted balances	2,197	376
Cash, cash equivalents and restricted cash, beginning of period	4,109	4,346
Cash, cash equivalents and restricted cash, end of period	6,306	4,722
Other Subsidiaries \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Net cash used in operating activities	(1,113,636)	(988,355)
Capital expenditures	(66,498)	(79,816)
Payments made for business acquisitions, net of cash acquired	(450,282)	(42,428)
Franchise loans funded	(214)	(677)
Payments from franchisees	469	315
Intercompany borrowings (payments)	(408,952)	(254,491)
Other, net	55,854	9,623
Net cash used in investing activities	(869,623)	(367,474)
Dividends paid	0	0
Repurchase of common stock, including shares surrendered	0	0
Proceeds from exercise of stock options	0	0
Intercompany borrowings (payments)	649,617	18,579
Other, net	(14,136)	(19,458)
Net cash provided by (used in) financing activities	635,481	(879)
Effects of exchange rate changes on cash	(359)	(2,217)
Net decrease in cash and cash equivalents, including restricted balances	(1,348,137)	(1,358,925)
Cash, cash equivalents and restricted cash, beginning of period	1,703,618	1,659,332
Cash, cash equivalents and restricted cash, end of period	$ 355,481	$ 300,407

GOODWILL AND INTANGIBLE ASSETS (Intangible Assets Acquired) (Details) $ in Thousands	9 Months Ended
	Jan. 31, 2020 USD ($)
Business Acquisition [Line Items]
Amount	$ 45,320
Weighted-Average Life (in years)	4 years
Reacquired franchise rights
Business Acquisition [Line Items]
Amount	$ 13,940
Weighted-Average Life (in years)	5 years
Customer relationships
Business Acquisition [Line Items]
Amount	$ 18,079
Weighted-Average Life (in years)	5 years
Internally-developed software
Business Acquisition [Line Items]
Amount	$ 12,659
Weighted-Average Life (in years)	3 years
Noncompete agreements
Business Acquisition [Line Items]
Amount	$ 642
Weighted-Average Life (in years)	5 years

LEASES (Tables)

9 Months Ended

Jan. 31, 2020

Leases [Abstract]

Lease Costs

For the three and nine months ended January 31, 2020, our lease costs consist of the following:



				(in 000s)
	Three months ended January 31, 2020			Nine months ended January 31, 2020
Operating lease costs	$	59,804		$	180,734
Variable lease costs	17,822			50,272
Subrental income	(330		)	(1,015		)
Total lease costs	$	77,296		$	229,991

Other Information Related to Operating Leases

Other information related to operating leases for the nine months ended January 31, 2020 is as follows:



	($ in 000s)
Cash paid for operating lease costs	$	160,769
Operating lease right of use assets obtained in exchange for operating lease liabilities ⁽¹⁾	251,284
Weighted-average remaining operating lease term (years)	3
Weighted-average operating lease discount rate	3.5		%

⁽¹⁾This balance excludes the initial impacts of the adoption of ASU 2016-02.

Aggregate Operating Lease Maturities

Aggregate operating lease maturities as of January 31, 2020 are as follows:



	(in 000s)
Remainder of 2020	$	61,713
2021	190,233
2022	130,637
2023	73,433
2024	34,988
2025 and thereafter	19,573
Total future undiscounted operating lease payments	510,577
Less imputed interest	(33,388		)
Total operating lease liabilities	$	477,189

CONDENSED CONSOLIDATING FINANCIAL STATEMENTS (Operations) (Details) - USD ($) $ in Thousands	3 Months Ended							9 Months Ended
	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Apr. 30, 2019	Jan. 31, 2019	Oct. 31, 2018	Jul. 31, 2018	Jan. 31, 2020	Jan. 31, 2019
Condensed Financial Statements, Captions [Line Items]
Total revenues	$ 519,205				$ 468,384			$ 830,368	$ 762,438
Costs of revenues	462,521				421,026			945,119	893,401
Selling, general and administrative	209,288				185,458			475,758	404,517
Total operating expenses	671,809				606,484			1,420,877	1,297,918
Other income (expense), net	1,879				2,269			13,741	11,275
Interest expense on borrowings	(26,305)				(22,833)			(68,682)	(65,214)
Loss from continuing operations before income tax benefit	(177,030)				(158,664)			(645,450)	(589,419)
Income tax benefit	(49,004)				(38,885)			(188,146)	(149,906)
Net loss from continuing operations attributable to shareholders	(128,026)				(119,779)			(457,304)	(439,513)
Net income (loss) from discontinued operations	(1,657)				(6,675)			(10,625)	(15,887)
Net loss	(129,683)	$ (187,999)	$ (150,247)	$ 877,909	(126,454)	$ (176,276)	$ (152,670)	(467,929)	(455,400)
Other comprehensive income (loss)	(3,574)				1,238			(4,975)	(3,339)
Comprehensive loss	(133,257)				(125,216)			(472,904)	(458,739)
Eliminations
Condensed Financial Statements, Captions [Line Items]
Total revenues	(17,730)				(18,221)			(24,691)	(26,088)
Costs of revenues	(12,138)				(10,179)			(12,833)	(12,938)
Selling, general and administrative	(5,592)				(8,042)			(11,858)	(13,150)
Total operating expenses	(17,730)				(18,221)			(24,691)	(26,088)
Other income (expense), net	120,057				128,002			436,499	442,114
Interest expense on borrowings	0				0			0	0
Loss from continuing operations before income tax benefit	120,057				128,002			436,499	442,114
Income tax benefit	0				0			0	0
Net loss from continuing operations attributable to shareholders	120,057				128,002			436,499	442,114
Net income (loss) from discontinued operations	0				0			0	0
Net loss	120,057				128,002			436,499	442,114
Other comprehensive income (loss)	3,574				(1,238)			4,975	3,339
Comprehensive loss	123,631				126,764			441,474	445,453
H&R Block, Inc. (Guarantor) \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Total revenues	0				0			0	0
Costs of revenues	0				0			0	0
Selling, general and administrative	128				0			1,666	1,476
Total operating expenses	128				0			1,666	1,476
Other income (expense), net	(137,783)				(134,984)			(477,932)	(465,085)
Interest expense on borrowings	0				0			0	0
Loss from continuing operations before income tax benefit	(137,911)				(134,984)			(479,598)	(466,561)
Income tax benefit	(8,228)				(8,530)			(11,669)	(11,161)
Net loss from continuing operations attributable to shareholders	(129,683)				(126,454)			(467,929)	(455,400)
Net income (loss) from discontinued operations	0				0			0	0
Net loss	(129,683)				(126,454)			(467,929)	(455,400)
Other comprehensive income (loss)	(3,574)				1,238			(4,975)	(3,339)
Comprehensive loss	(133,257)				(125,216)			(472,904)	(458,739)
Block Financial (Issuer) \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Total revenues	58,231				53,461			86,515	81,751
Costs of revenues	35,598				34,533			45,680	46,580
Selling, general and administrative	7,132				10,347			15,319	16,444
Total operating expenses	42,730				44,880			60,999	63,024
Other income (expense), net	11,086				8,903			31,578	27,748
Interest expense on borrowings	(26,300)				(22,833)			(68,656)	(65,082)
Loss from continuing operations before income tax benefit	287				(5,349)			(11,562)	(18,607)
Income tax benefit	(37)				75			(3,047)	(5,942)
Net loss from continuing operations attributable to shareholders	324				(5,424)			(8,515)	(12,665)
Net income (loss) from discontinued operations	(1,037)				(6,675)			(10,005)	(15,887)
Net loss	(713)				(12,099)			(18,520)	(28,552)
Other comprehensive income (loss)	0				0			0	0
Comprehensive loss	(713)				(12,099)			(18,520)	(28,552)
Other Subsidiaries \| Reportable entities
Condensed Financial Statements, Captions [Line Items]
Total revenues	478,704				433,144			768,544	706,775
Costs of revenues	439,061				396,672			912,272	859,759
Selling, general and administrative	207,620				183,153			470,631	399,747
Total operating expenses	646,681				579,825			1,382,903	1,259,506
Other income (expense), net	8,519				348			23,596	6,498
Interest expense on borrowings	(5)				0			(26)	(132)
Loss from continuing operations before income tax benefit	(159,463)				(146,333)			(590,789)	(546,365)
Income tax benefit	(40,739)				(30,430)			(173,430)	(132,803)
Net loss from continuing operations attributable to shareholders	(118,724)				(115,903)			(417,359)	(413,562)
Net income (loss) from discontinued operations	(620)				0			(620)	0
Net loss	(119,344)				(115,903)			(417,979)	(413,562)
Other comprehensive income (loss)	(3,574)				1,238			(4,975)	(3,339)
Comprehensive loss	$ (122,918)				$ (114,665)			$ (422,954)	$ (416,901)

LONG-TERM DEBT LONG-TERM DEBT (Tables)

9 Months Ended

Jan. 31, 2020

Debt Disclosure [Abstract]

Components of Long-Term Debt

The components of long-term debt are as follows:



							(in 000s)
As of	January 31, 2020			January 31, 2019			April 30, 2019
Senior Notes, 4.125%, due October 2020	$	650,000		$	650,000		$	650,000
Senior Notes, 5.500%, due November 2022	500,000			500,000			500,000
Senior Notes, 5.250%, due October 2025	350,000			350,000			350,000
Committed line of credit borrowings	1,035,000			385,000			—
Debt issuance costs and discounts	(5,389		)	(8,011		)	(7,371		)
	2,529,611			1,876,989			1,492,629
Less: Current portion	(649,022		)	—			—
	$	1,880,589		$	1,876,989		$	1,492,629

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02.22)
-URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 1A
-URI http://asc.fasb.org/extlink&oid=114775744&loc=d3e28541-108399

Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21506-112644

Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08.(e),(f))
-URI http://asc.fasb.org/extlink&oid=26873400&loc=d3e23780-122690

Reference 5: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=114775744&loc=d3e28551-108399

Reference 6: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 7
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21521-112644

Reference 7: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21538-112644

Reference 8: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 470
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=75038535&loc=d3e64711-112823

Reference 9: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 55
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=114775985&loc=d3e28878-108400

Reference 10: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21475-112644

+ Details

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss	$ (467,929)	$ (455,400)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization	125,409	126,013
Provision for bad debt	37,517	35,009
Deferred taxes	10,795	20,557
Stock-based compensation	22,699	18,009
Changes in assets and liabilities, net of acquisitions:
Receivables	(684,323)	(641,157)
Prepaid expenses, other current and noncurrent assets	(1,990)	(56,160)
Accounts payable, accrued expenses, salaries, wages and payroll taxes	(166,204)	(47,975)
Deferred revenue, other current and noncurrent liabilities	(55,064)	(66,804)
Income tax receivables, accrued income taxes and income tax reserves	(282,488)	(277,240)
Other, net	(6,213)	(2,308)
Net cash used in operating activities	(1,467,791)	(1,347,456)
CASH FLOWS FROM INVESTING ACTIVITIES:
Capital expenditures	(66,510)	(79,982)
Payments made for business acquisitions, net of cash acquired	(450,282)	(42,428)
Franchise loans funded	(32,890)	(16,875)
Payments from franchisees	14,604	15,149
Other, net	45,376	4,877
Net cash used in investing activities	(489,702)	(119,259)
CASH FLOWS FROM FINANCING ACTIVITIES:
Repayments of line of credit borrowings	(285,000)	(230,000)
Proceeds from line of credit borrowings	1,320,000	615,000
Dividends paid	(154,827)	(154,866)
Repurchase of common stock, including shares surrendered	(256,199)	(102,152)
Proceeds from exercise of stock options	2,074	2,527
Other, net	(14,136)	(20,126)
Net cash provided by (used in) financing activities	611,912	110,383
Effects of exchange rate changes on cash	(359)	(2,217)
Net decrease in cash and cash equivalents, including restricted balances	(1,345,940)	(1,358,549)
Cash, cash equivalents and restricted cash, beginning of period	1,707,727	1,663,678
Cash, cash equivalents and restricted cash, end of period	361,787	305,129
SUPPLEMENTARY CASH FLOW DATA:
Income taxes paid, net of refunds received	84,872	103,789
Interest paid on borrowings	65,972	55,581
Accrued additions to property and equipment	1,662	2,241
Accrued purchase of common stock	$ 0	$ 12,301

RECEIVABLES (Narrative) (Details) - USD ($) $ in Millions	12 Months Ended
RECEIVABLES (Narrative) (Details) - USD ($) $ in Millions	Apr. 30, 2019	Jan. 31, 2020	Jan. 31, 2019
Loans to franchisees
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans more than 90 days past due		$ 0.4	$ 0.9
H&R Block Instant RefundTM receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Impaired, non-accrual status term	60 days
H&R Block Emerald AdvanceTM lines of credit
Accounts, Notes, Loans and Financing Receivable [Line Items]
Impaired, non-accrual status term	60 days

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Schedule of Assets Acquired, Net of Liabilities Assumed) (Details) - USD ($) $ in Thousands		9 Months Ended
	Jun. 28, 2019	Jan. 31, 2020	Apr. 30, 2019	Jan. 31, 2019	Apr. 30, 2018
Business Acquisition [Line Items]
Goodwill		$ 838,830	$ 519,937	$ 520,005	$ 507,871
Weighted-Average Life (in years)		4 years
Customer relationships
Business Acquisition [Line Items]
Weighted-Average Life (in years)		5 years
Noncompete agreements
Business Acquisition [Line Items]
Weighted-Average Life (in years)		5 years
Wave
Business Acquisition [Line Items]
Assets acquired and liabilities assumed, net	$ 3,928
Deferred tax liability	(8,126)
Total identifiable net assets	99,672
Goodwill	300,560
Total identifiable assets and goodwill	400,232
Wave \| Purchased technology
Business Acquisition [Line Items]
Acquired intangible assets	$ 68,000
Weighted-Average Life (in years)	10 years
Wave \| Customer relationships
Business Acquisition [Line Items]
Acquired intangible assets	$ 23,000
Weighted-Average Life (in years)	5 years
Wave \| Noncompete agreements
Business Acquisition [Line Items]
Acquired intangible assets	$ 7,070
Weighted-Average Life (in years)	5 years
Wave \| Trade name
Business Acquisition [Line Items]
Acquired intangible assets	$ 5,800
Weighted-Average Life (in years)	10 years

RECEIVABLES (Schedule of Activity in the Allowance For Doubtful Accounts) (Details) - USD ($) $ in Thousands	9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
Allowance for Doubtful Accounts [Roll Forward]
Beginning balance	$ 81,473	$ 81,813
Provision	37,517	35,009
Charge-offs, recoveries and other	(72,374)	(71,818)
Ending balance	46,616	45,004
EAs
Allowance for Doubtful Accounts [Roll Forward]
Beginning balance	27,535	26,622
Provision	17,862	18,254
Charge-offs, recoveries and other	(17,273)	(16,359)
Ending balance	28,124	28,517
All Other
Allowance for Doubtful Accounts [Roll Forward]
Beginning balance	53,938	55,191
Provision	19,655	16,755
Charge-offs, recoveries and other	(55,101)	(55,459)
Ending balance	$ 18,492	$ 16,487

REVENUE RECOGNITION (Remaining Performance Obligation) (Details) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-02-01	Jan. 31, 2020
POM
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, expected timing of satisfaction, period	60 months
TIS
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, expected timing of satisfaction, period	15 months

OTHER INCOME AND OTHER EXPENSES (Schedule of Interest Income and Expense of Continuing Operations) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2020	Jan. 31, 2019
Other Income and Expenses [Abstract]
Interest income	$ 2,397	$ 2,258	$ 12,648	$ 11,260
Foreign currency gains (losses), net	(139)	33	(25)	(94)
Other, net			1,118	109
Other, net	(379)	(22)
Other income (expense), net	$ 1,879	$ 2,269	$ 13,741	$ 11,275

REVENUE RECOGNITION

9 Months Ended

Jan. 31, 2020

Revenue from Contract with Customer [Abstract]

REVENUE RECOGNITION

NOTE 2: REVENUE RECOGNITION



							(in 000s)
	Three months ended January 31,				Nine months ended January 31,
	2020		2019		2020		2019
Revenues:
U.S. assisted tax preparation	$	283,956	$	256,813	$	358,174	$	329,569
U.S. royalties	44,965		42,265		59,644		57,898
U.S. DIY tax preparation	34,089		31,996		42,040		37,771
International	11,804		12,304		97,311		96,980
Refund Transfers	50,494		47,482		52,794		49,466
Emerald Card®	16,657		14,980		39,128		38,704
Peace of Mind® Extended Service Plan	16,954		16,596		75,451		77,491
Tax Identity Shield®	8,138		7,655		17,308		17,639
Interest and fee income on Emerald Advance^TM	32,741		30,924		33,780		31,768
Wave	11,213		—		25,740		—
Other	8,194		7,369		28,998		25,152
Total revenues	$	519,205	$	468,384	$	830,368	$	762,438

Wave revenues primarily consist of fees received to process payment transactions and are generally calculated as a percentage of the transaction amounts processed. Revenues are recognized upon authorization of the transaction.

Changes in the balances of deferred revenue and wages for our Peace of Mind® Extended Service Plan (POM) are as follows:



										(in 000s)
POM	Deferred Revenue						Deferred Wages
Nine months ended January 31,	2020			2019			2020			2019
Balance, beginning of the period	$	212,511		$	218,274		$	27,306		$	32,683
Amounts deferred	28,686			27,711			1,827			1,773
Amounts recognized on previous deferrals	(87,850		)	(90,439		)	(12,134		)	(13,569		)
Balance, end of the period	$	153,347		$	155,546		$	16,999		$	20,887

As of January 31, 2020, deferred revenue related to POM was $153.3 million. We expect that $104.4 million will be recognized over the next twelve months, while the remaining balance will be recognized over the following sixty months.

As of January 31, 2020 and 2019, Tax Identity Shield® (TIS) deferred revenue was $21.2 million and $21.3 million, respectively. Deferred revenue related to TIS was $29.7 million and $36.4 million at April 30, 2019 and 2018, respectively. All deferred revenue related to TIS will be recognized within the next fifteen months.

LOSS PER SHARE AND STOCKHOLDERS' EQUITY (Narrative) (Details) - USD ($) shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019	Jan. 31, 2020	Jan. 31, 2019
Earnings Per Share [Abstract]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)	3,700	3,400	3,700	3,400
Basic weighted average common shares (in shares)	194,077	205,532	198,064	206,242
Shares repurchased during the period, (in shares)			300	200
Shares repurchased during the period, value			$ 9.4	$ 5.0
Shares issued during period (in shares)	1,000	700
Nonvested units granted			1,500
Stock-based compensation	$ 6.6	$ 6.2	$ 22.7	$ 18.0
Unrecognized compensation costs, options	0.3		0.3
Unrecognized compensation costs, nonvested shares and units	$ 40.6		$ 40.6

CONDENSED CONSOLIDATING FINANCIAL STATEMENTS (Tables)

9 Months Ended

Jan. 31, 2020

Condensed Financial Information Disclosure [Abstract]

Schedule of Condensed Consolidating Statements of Operations



CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Three months ended January 31, 2020	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	58,231		$	478,704		$	(17,730	)	$	519,205
Cost of revenues	—			35,598			439,061			(12,138		)	462,521
Selling, general and administrative	128			7,132			207,620			(5,592		)	209,288
Total operating expenses	128			42,730			646,681			(17,730		)	671,809
Other income (expense), net	(137,783		)	11,086			8,519			120,057			1,879
Interest expense on borrowings	—			(26,300		)	(5		)	—			(26,305		)
Income (loss) from continuing operations before income tax benefit	(137,911		)	287			(159,463		)	120,057			(177,030		)
Income tax benefit	(8,228		)	(37		)	(40,739		)	—			(49,004		)
Net income (loss) from continuing operations	(129,683		)	324			(118,724		)	120,057			(128,026		)
Net loss from discontinued operations	—			(1,037		)	(620		)	—			(1,657		)
Net loss	(129,683		)	(713		)	(119,344		)	120,057			(129,683		)
Other comprehensive loss	(3,574		)	—			(3,574		)	3,574			(3,574		)
Comprehensive loss	$	(133,257	)	$	(713	)	$	(122,918	)	$	123,631		$	(133,257	)



													(in 000s)
Three months ended January 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	53,461		$	433,144		$	(18,221	)	$	468,384
Cost of revenues	—			34,533			396,672			(10,179		)	421,026
Selling, general and administrative	—			10,347			183,153			(8,042		)	185,458
Total operating expenses	—			44,880			579,825			(18,221		)	606,484
Other income (expense), net	(134,984		)	8,903			348			128,002			2,269
Interest expense on borrowings	—			(22,833		)	—			—			(22,833		)
Loss from continuing operations before income taxes (benefit)	(134,984		)	(5,349		)	(146,333		)	128,002			(158,664		)
Income taxes (benefit)	(8,530		)	75			(30,430		)	—			(38,885		)
Net loss from continuing operations	(126,454		)	(5,424		)	(115,903		)	128,002			(119,779		)
Net loss from discontinued operations	—			(6,675		)	—			—			(6,675		)
Net loss	(126,454		)	(12,099		)	(115,903		)	128,002			(126,454		)
Other comprehensive income	1,238			—			1,238			(1,238		)	1,238
Comprehensive loss	$	(125,216	)	$	(12,099	)	$	(114,665	)	$	126,764		$	(125,216	)



CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS													(in 000s)
Nine months ended January 31, 2020	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	86,515		$	768,544		$	(24,691	)	$	830,368
Cost of revenues	—			45,680			912,272			(12,833		)	945,119
Selling, general and administrative	1,666			15,319			470,631			(11,858		)	475,758
Total operating expenses	1,666			60,999			1,382,903			(24,691		)	1,420,877
Other income (expense), net	(477,932		)	31,578			23,596			436,499			13,741
Interest expense on borrowings	—			(68,656		)	(26		)	—			(68,682		)
Loss from continuing operations before income tax benefit	(479,598		)	(11,562		)	(590,789		)	436,499			(645,450		)
Income tax benefit	(11,669		)	(3,047		)	(173,430		)	—			(188,146		)
Net loss from continuing operations	(467,929		)	(8,515		)	(417,359		)	436,499			(457,304		)
Net loss from discontinued operations	—			(10,005		)	(620		)	—			(10,625		)
Net loss	(467,929		)	(18,520		)	(417,979		)	436,499			(467,929		)
Other comprehensive loss	(4,975		)	—			(4,975		)	4,975			(4,975		)
Comprehensive loss	$	(472,904	)	$	(18,520	)	$	(422,954	)	$	441,474		$	(472,904	)



													(in 000s)
Nine months ended January 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Total revenues	$	—		$	81,751		$	706,775		$	(26,088	)	$	762,438
Cost of revenues	—			46,580			859,759			(12,938		)	893,401
Selling, general and administrative	1,476			16,444			399,747			(13,150		)	404,517
Total operating expenses	1,476			63,024			1,259,506			(26,088		)	1,297,918
Other income (expense), net	(465,085		)	27,748			6,498			442,114			11,275
Interest expense on borrowings	—			(65,082		)	(132		)	—			(65,214		)
Loss from continuing operations before income tax benefit	(466,561		)	(18,607		)	(546,365		)	442,114			(589,419		)
Income tax benefit	(11,161		)	(5,942		)	(132,803		)	—			(149,906		)
Net loss from continuing operations	(455,400		)	(12,665		)	(413,562		)	442,114			(439,513		)
Net loss from discontinued operations	—			(15,887		)	—			—			(15,887		)
Net loss	(455,400		)	(28,552		)	(413,562		)	442,114			(455,400		)
Other comprehensive loss	(3,339		)	—			(3,339		)	3,339			(3,339		)
Comprehensive loss	$	(458,739	)	$	(28,552	)	$	(416,901	)	$	445,453		$	(458,739	)

Schedule of Condensed Consolidating Balance Sheets



CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)
As of January 31, 2020	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—		$	6,306	$	186,034	$	—		$	192,340
Cash & cash equivalents - restricted	—			—		169,447		—			169,447
Receivables, net	—			410,920		409,026		—			819,946
Prepaid expenses and other current assets	2,811			2,628		114,790		—			120,229
Total current assets	2,811			419,854		879,297		—			1,301,962
Property and equipment, net	—			316		197,253		—			197,569
Operating lease right of use asset	—			257		463,520		—			463,777
Intangible assets, net	—			—		433,074		—			433,074
Goodwill	—			—		838,830		—			838,830
Deferred tax assets and income taxes receivable	3,261			15,953		115,687		—			134,901
Investments in subsidiaries	2,955,158			—		119,213		(3,074,371		)	—
Amounts due from affiliates	—			2,212,575		3,253,034		(5,465,609		)	—
Other noncurrent assets	—			53,975		28,342		—			82,317
Total assets	$	2,961,230		$	2,702,930	$	6,328,250	$	(8,539,980	)	$	3,452,430

Accounts payable and accrued expenses	1,952			14,407		140,407		—			156,766
Accrued salaries, wages and payroll taxes	—			1,676		115,783		—			117,459
Accrued income taxes and reserves for uncertain tax positions	—			1,060		35,182		—			36,242
Current portion of long-term debt	—			649,022		—		—			649,022
Operating lease liabilities	—			153		187,737		—			187,890
Deferred revenue and other current liabilities	—			30,695		159,547		—			190,242
Total current liabilities	1,952			697,013		638,656		—			1,337,621
Long-term debt and line of credit borrowings	—			1,880,589		—		—			1,880,589
Deferred tax liabilities and reserves for uncertain tax positions	24,623			1,486		146,845		—			172,954
Operating lease liabilities	—			108		289,191		—			289,299
Deferred revenue and other noncurrent liabilities	—			4,521		85,825		—			90,346
Amounts due to affiliates	3,253,034			—		2,212,575		(5,465,609		)	—
Total liabilities	3,279,609			2,583,717		3,373,092		(5,465,609		)	3,770,809
Stockholders' equity (deficiency)	(318,379		)	119,213		2,955,158		(3,074,371		)	(318,379		)
Total liabilities and stockholders' equity	$	2,961,230		$	2,702,930	$	6,328,250	$	(8,539,980	)	$	3,452,430



CONDENSED CONSOLIDATING BALANCE SHEETS											(in 000s)
As of January 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—		$	4,722	$	198,504	$	—		$	203,226
Cash & cash equivalents - restricted	—			—		101,903		—			101,903
Receivables, net	—			392,257		365,960		—			758,217
Prepaid expenses and other current assets	2,811			2,637		165,858		—			171,306
Total current assets	2,811			399,616		832,225		—			1,234,652
Property and equipment, net	—			466		220,039		—			220,505
Intangible assets, net	—			—		356,952		—			356,952
Goodwill	—			—		520,005		—			520,005
Deferred tax assets and income taxes receivable	1,794			17,941		121,631		—			141,366
Investments in subsidiaries	2,485,857			—		102,763		(2,588,620		)	—
Amounts due from affiliates	—			1,559,416		2,679,945		(4,239,361		)	—
Other noncurrent assets	—			57,230		38,096		—			95,326
Total assets	$	2,490,462		$	2,034,669	$	4,871,656	$	(6,827,981	)	$	2,568,806

Accounts payable and accrued expenses	$	14,823		$	18,475	$	168,803	$	—		$	202,101
Accrued salaries, wages and payroll taxes	—			1,333		139,569		—			140,902
Accrued income taxes and reserves for uncertain tax positions	—			1,060		47,949		—			49,009
Deferred revenue and other current liabilities	—			28,441		167,193		—			195,634
Total current liabilities	14,823			49,309		523,514		—			587,646
Long-term debt and line of credit borrowings	—			1,876,989		—		—			1,876,989
Deferred tax liabilities and reserves for uncertain tax positions	9,285			3,989		200,943		—			214,217
Deferred revenue and other noncurrent liabilities	—			1,619		101,926		—			103,545
Amounts due to affiliates	2,679,945			—		1,559,416		(4,239,361		)	—
Total liabilities	2,704,053			1,931,906		2,385,799		(4,239,361		)	2,782,397
Stockholders' equity (deficiency)	(213,591		)	102,763		2,485,857		(2,588,620		)	(213,591		)
Total liabilities and stockholders' equity	$	2,490,462		$	2,034,669	$	4,871,656	$	(6,827,981	)	$	2,568,806



CONDENSED CONSOLIDATING BALANCE SHEETS										(in 000s)
As of April 30, 2019	H&R Block, Inc. (Guarantor)		Block Financial (Issuer)		Other Subsidiaries		Eliminations			Consolidated H&R Block
Cash & cash equivalents	$	—	$	4,109	$	1,568,041	$	—		$	1,572,150
Cash & cash equivalents - restricted	—		—		135,577		—			135,577
Receivables, net	—		35,901		103,064		—			138,965
Prepaid expenses and other current assets	2,812		1,695		142,160		—			146,667
Total current assets	2,812		41,705		1,948,842		—			1,993,359
Property and equipment, net	—		552		211,540		—			212,092
Intangible assets, net	—		—		342,493		—			342,493
Goodwill	—		—		519,937		—			519,937
Deferred tax assets and income taxes receivable	3,218		15,953		122,808		—			141,979
Investments in subsidiaries	3,378,009		—		137,733		(3,515,742		)	—
Amounts due from affiliates	—		1,562,958		2,815,617		(4,378,575		)	—
Other noncurrent assets	—		54,976		35,109		—			90,085
Total assets	$	3,384,039	$	1,676,144	$	6,134,079	$	(7,894,317	)	$	3,299,945

Accounts payable and accrued expenses	$	2,272	$	19,735	$	227,518	$	—		$	249,525
Accrued salaries, wages and payroll taxes	—		1,564		194,963		—			196,527
Accrued income taxes and reserves for uncertain tax positions	—		1,060		270,913		—			271,973
Deferred revenue and other current liabilities	—		21,144		183,832		—			204,976
Total current liabilities	2,272		43,503		877,226		—			923,001
Long-term debt	—		1,492,629		—		—			1,492,629
Deferred tax liabilities and reserves for uncertain tax positions	24,623		1,486		171,797		—			197,906
Deferred revenue and other noncurrent liabilities	—		793		144,089		—			144,882
Amounts due to affiliates	2,815,617		—		1,562,958		(4,378,575		)	—
Total liabilities	2,842,512		1,538,411		2,756,070		(4,378,575		)	2,758,418
Stockholders' equity	541,527		137,733		3,378,009		(3,515,742		)	541,527
Total liabilities and stockholders' equity	$	3,384,039	$	1,676,144	$	6,134,079	$	(7,894,317	)	$	3,299,945

Schedule of Condensed Consolidating Statements of Cash Flows



CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)
Nine months ended January 31, 2020	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Net cash used in operating activities	$	—		$	(354,155	)	$	(1,113,636	)	$	—		$	(1,467,791	)
Cash flows from investing:
Capital expenditures	—			(12		)	(66,498		)	—			(66,510		)
Payments made for business acquisitions, net of cash acquired	—			—			(450,282		)	—			(450,282		)
Franchise loans funded	—			(32,676		)	(214		)	—			(32,890		)
Payments from franchisees	—			14,135			469			—			14,604
Intercompany borrowings (payments)	—			(649,617		)	(408,952		)	1,058,569			—
Other, net	—			(10,478		)	55,854			—			45,376
Net cash used in investing activities	—			(678,648		)	(869,623		)	1,058,569			(489,702		)
Cash flows from financing:
Repayments of line of credit borrowings	—			(285,000		)	—			—			(285,000		)
Proceeds from line of credit borrowings	—			1,320,000			—			—			1,320,000
Dividends paid	(154,827		)	—			—			—			(154,827		)
Repurchase of common stock, including shares surrendered	(256,199		)	—			—			—			(256,199		)
Proceeds from exercise of stock options	2,074			—			—			—			2,074
Intercompany borrowings (payments)	408,952			—			649,617			(1,058,569		)	—
Other, net	—			—			(14,136		)	—			(14,136		)
Net cash provided by financing activities	—			1,035,000			635,481			(1,058,569		)	611,912
Effects of exchange rates on cash	—			—			(359		)	—			(359		)
Net increase (decrease) in cash, including restricted balances	—			2,197			(1,348,137		)	—			(1,345,940		)
Cash, cash equivalents and restricted cash, beginning of period	—			4,109			1,703,618			—			1,707,727
Cash, cash equivalents and restricted cash, end of period	$	—		$	6,306		$	355,481		$	—		$	361,787



CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS													(in 000s)
Nine months ended January 31, 2019	H&R Block, Inc. (Guarantor)			Block Financial (Issuer)			Other Subsidiaries			Eliminations			Consolidated H&R Block
Net cash used in operating activities	$	—		$	(359,101	)	$	(988,355	)	$	—		$	(1,347,456	)
Cash flows from investing:
Capital expenditures	—			(166		)	(79,816		)	—			(79,982		)
Payments made for business acquisitions, net of cash acquired	—			—			(42,428		)	—			(42,428		)
Franchise loans funded	—			(16,198		)	(677		)	—			(16,875		)
Payments from franchisees	—			14,834			315			—			15,149
Intercompany borrowings (payments)	—			(18,579		)	(254,491		)	273,070			—
Other, net	—			(4,746		)	9,623			—			4,877
Net cash used in investing activities	—			(24,855		)	(367,474		)	273,070			(119,259		)
Cash flows from financing:
Repayments of line of credit borrowings	—			(230,000		)	—			—			(230,000		)
Proceeds from line of credit borrowings	—			615,000			—			—			615,000
Dividends paid	(154,866		)	—			—			—			(154,866		)
Repurchase of common stock, including shares surrendered	(102,152		)	—			—			—			(102,152		)
Proceeds from exercise of stock options	2,527			—			—			—			2,527
Intercompany borrowings (payments)	254,491			—			18,579			(273,070		)	—
Other, net	—			(668		)	(19,458		)	—			(20,126		)
Net cash provided by (used in) financing activities	—			384,332			(879		)	(273,070		)	110,383
Effects of exchange rates on cash	—			—			(2,217		)	—			(2,217		)
Net increase (decrease) in cash, including restricted balances	—			376			(1,358,925		)	—			(1,358,549		)
Cash, cash equivalents and restricted cash, beginning of period	—			4,346			1,659,332			—			1,663,678
Cash, cash equivalents and restricted cash, end of period	$	—		$	4,722		$	300,407		$	—		$	305,129

RECEIVABLES

9 Months Ended

Jan. 31, 2020

Accounts, Notes, Loans and Financing Receivable, Unclassified [Abstract]

RECEIVABLES

NOTE 4: RECEIVABLES

Receivables, net of their related allowance, consist of the following:



(in 000s)
As of	January 31, 2020				January 31, 2019				April 30, 2019
	Short-term		Long-term		Short-term		Long-term		Short-term		Long-term
Loans to franchisees	$	36,372	$	42,079	$	28,941	$	41,669	$	22,427	$	35,325
Receivables for U.S. assisted and DIY tax preparation and related fees	316,987		3,716		281,266		5,503		34,284		3,716
H&R Block Instant Refund^TM receivables	6,733		563		5,822		247		37,319		1,701
H&R Block Emerald Advance^TM lines of credit	373,271		6,179		362,400		7,667		8,546		12,418
Software receivables from retailers	8,101		—		8,396		—		9,354		—
Royalties and other receivables from franchisees	55,645		67		54,907		733		11,888		97
Wave payment processing receivables	3,363		—		—		—		—		—
Other	19,474		1,444		16,485		2,698		15,147		2,382
Total	$	819,946	$	54,048	$	758,217	$	58,517	$	138,965	$	55,639

Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.

LOANS TO FRANCHISEES – Franchisee loan balances consist of term loans made primarily to finance the purchase of franchises and short–term loans and revolving lines of credit which are used to fund off–season working capital needs. As of January 31, 2020 and 2019, loans with a principal balance of $0.4 million and $0.9 million, respectively, were more than 90 days past due. We had no loans to franchisees on non-accrual status.

H&R BLOCK INSTANT REFUND^TM PROGRAM – H&R Block Instant Refund^TM (formerly Instant Cash Back®) amounts are generally received from the Canada Revenue Agency (CRA) within 60 days of filing the client's return, with the remaining balance collectible from the client.

We review the credit quality of our Instant Refund receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Current balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by year of origination, as of January 31, 2020 are as follows:



				(in 000s)
Year of Origination	Current Balance			Non-Accrual

2020	$	6,321		$	—
2019 and prior	1,006			1,006
	7,327			$	1,006
Allowance	(31		)
Net balance	$	7,296

H&R BLOCK EMERALD ADVANCE^TM LINES OF CREDIT – We review the credit quality of our purchased participation interests in Emerald Advance^TM (EA) receivables based on pools, which are segregated by the year of origination, with older years being deemed more unlikely to be repaid. Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, as of January 31, 2020, by year of origination, are as follows:



(in 000s)
Year of origination:	Balance			Non-Accrual
2020	$	370,879		$	—
2019 and prior	12,729			12,729
Revolving loans	23,966			12,628
	407,574			$	25,357
Allowance	(28,124		)
Net balance	$	379,450

ALLOWANCE FOR DOUBTFUL ACCOUNTS – Activity in the allowance for doubtful accounts for our EA and all other short-term and long-term receivables for the nine months ended January 31, 2020 and 2019 is as follows:



(in 000s)
	EAs			All Other			Total
Balances as of April 30, 2019	$	27,535		$	53,938		$	81,473
Provision	17,862			19,655			37,517
Charge-offs, recoveries and other	(17,273		)	(55,101		)	(72,374		)
Balances as of January 31, 2020	$	28,124		$	18,492		$	46,616

Balances as of April 30, 2018	$	26,622		$	55,191		$	81,813
Provision	18,254			16,755			35,009
Charge-offs, recoveries and other	(16,359		)	(55,459		)	(71,818		)
Balances as of January 31, 2019	$	28,517		$	16,487		$	45,004

GOODWILL AND INTANGIBLE ASSETS (Schedule of Goodwill) (Details) - USD ($) $ in Thousands	9 Months Ended
	Jan. 31, 2020	Jan. 31, 2019
Goodwill [Roll Forward]
Goodwill before impairment losses, beginning balance	$ 552,234	$ 540,168
Accumulated impairment losses, beginning balance	(32,297)	(32,297)
Goodwill, beginning balance	519,937	507,871
Acquisitions	23,421	13,076
Disposals and foreign currency changes, net	(5,088)	(942)
Impairments	0	0
Goodwill before impairment losses, ending balance	871,127	552,302
Accumulated impairment losses, ending balance	(32,297)	(32,297)
Goodwill, ending balance	838,830	$ 520,005
Wave
Goodwill [Roll Forward]
Acquisitions	$ 300,560