form8k-062612.htm
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D. C. 20549
______________
 
FORM 8-K
 
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (date of earliest event reported):  June 26, 2012

H&R BLOCK, INC.
(Exact name of registrant as specified in charter)
 
Missouri
(State of Incorporation)
1-6089
(Commission File Number)
44-0607856
(I.R.S. Employer
Identification Number)

One H&R Block Way, Kansas City, MO 64105
(Address of Principal Executive Offices)  (Zip Code)

(816) 854-3000
(Registrant's telephone number, including area code)

Not Applicable
(Former name or former address, if changed since last report)


Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

[ ] Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

[ ] Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

[ ] Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

[ ] Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

 
 

 


 
Item 2.02.                      Results of Operations and Financial Condition.
 
On June 26, 2012, the Company issued a press release regarding the Company’s results of operations for the fiscal year ended April 30, 2012.  A copy of the press release is furnished as Exhibit 99.1 to this Current Report on Form 8-K.

Item 9.01.                      Financial Statements and Exhibits.

(d)  
Exhibits

Exhibit Number
Description



 
 

 


 
SIGNATURES
 
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
 
 
 
H&R BLOCK, INC.
   
Date: June 26, 2012
By: /s/ Scott W. Andreasen                                                               
 
Scott W. Andreasen
 
Vice President and Secretary




 
 

 


EXHIBIT INDEX

Exhibit 99.1                      Press Release Issued June 26, 2012.


exh99x1-062612.htm
Exhibit 99.1


 
For Further Information
Investor Relations:                     Derek Drysdale, (816) 854-4513, derek.drysdale@hrblock.com
Media Relations:                         Gene King, (816) 854-4672, gene.king@hrblock.com

H&R Block Reports Fiscal 2012 Results; Update on Share Repurchases

·  
Fiscal 2012 GAAP diluted earnings per share1 from continuing operations of $1.16, above prior outlook of $1.09 to $1.15 per share
·  
Total revenues of $2.9 billion, in line with prior outlook
·  
Total worldwide tax returns prepared up 1.1 million, or 4.3 percent, to record 25.6 million
·  
Total Emerald Card units issued up 24 percent to 2.9 million, with $9.5 billion in total deposits
·  
Achieved share growth in both assisted and digital categories for second consecutive year
·  
Repurchased and retired 8 percent of shares outstanding, or 22.8 million shares, since fiscal third quarter ended Jan. 31, 2012

For Immediate Release June 26, 2012
 
KANSAS CITY, Mo. – H&R Block, Inc. (NYSE: HRB) today reported GAAP net income from continuing operations for the fiscal year ended April 30, 2012 of $346.0 million, or $1.16 per share.  These results include after-tax charges of $30.8 million, or 10 cents per share, largely related to a previously announced strategic realignment and litigation expenses. Total revenues of $2.9 billion were down 1.7 percent compared to the prior year.
 
“I am very pleased that we served a record 25.6 million clients this year,” said Bill Cobb, H&R Block’s President and Chief Executive Officer. “We achieved our top goal this fiscal year by growing clients and share in both the assisted and digital categories for the second consecutive year. During my first year as CEO, we also rationalized our cost structure and shed non-core assets to drive higher margins and to refocus the business on what we do best – tax preparation. Today, we believe we’re running a better, nimbler, and more client-centric company, which positions us well for long-term client and earnings growth.”

Tax Services

Based on preliminary data, the company believes total filings at the IRS during tax season 2012 increased by approximately 2 percent to 133.5 million returns. The company estimates it gained 30 basis points of total U.S. market share, including 75 basis points of share in the do-it-yourself category and 10 basis points of share in the assisted category.


1 All per share amounts are based on fully diluted shares


 
 
1

 

Total tax returns prepared worldwide in fiscal 2012 grew by 4.3 percent, or 1.1 million, to a record 25.6 million. In the U.S., total returns prepared grew by 4.2 percent, or nearly 900,000. Total international returns prepared grew 5.3 percent to 3.2 million, with strong growth in both Canada and Australia.

Total segment revenues declined 1.7 percent from the prior year to $2.9 billion. Tax preparation and related revenues increased 1.2 percent, or $23.5 million. Higher tax preparation revenues were offset by a decline in financial product revenues.  To attract and retain more early-season tax clients, the company offered free refund anticipation checks (RACs), to clients electing to deposit their refunds on the H&R Block Emerald Prepaid MasterCard®. This promotion resulted in a 24 percent increase in total Emerald Card units issued, but a decline of $49.3 million in RAC revenues. The company also changed its underwriting criteria for its Emerald Advance program in fiscal 2012. While this change led to a $34.6 million decline in interest income, associated credit losses fell by $71.0 million. Prior year results also included $17.2 million of non-recurring revenue from a terminated refund anticipation loan contract.

The Tax Services segment reported pretax income of $704.0 million compared to $767.5 million in the prior year. The decline in profitability was primarily due to lower revenues from financial products, increased marketing expense, and a decline in gains from the sale of company-owned offices, partially offset by lower credit losses.

Corporate

Corporate includes costs incurred by support departments, such as finance and legal, as well as net interest margin and other gains/losses associated with H&R Block Bank’s mortgage loan portfolio. For fiscal 2012, the pretax loss in corporate operations improved to $127.9 million compared to a loss of $139.8 million in the prior year.  A shrinking loan portfolio and moderation of delinquency and severity rates resulted in an $11.5 million reduction in loss provisions on mortgage loans held for investment at H&R Block Bank.

The company’s effective tax rate for continuing operations in fiscal 2012 was 39.9 percent compared to 37.5 percent in the prior year. The higher effective tax rate was primarily due to increased tax expense related to changes in the value of investments held within company-owned life insurance (COLI) policies. The company also expects to surrender certain COLI policies over the next 12 months, which triggered a one-time tax expense for prior year gains in fiscal 2012. Excluding discrete items, the company expects its effective tax rate in fiscal 2013 to approximate 39 percent.

Discontinued Operations
 
Discontinued operations include the results of RSM McGladrey (RSM) and Sand Canyon Corporation, formerly known as Option One Mortgage Corporation, and its subsidiaries (SCC).
 
Discontinued operations reported a fourth quarter net loss of $5.6 million, compared to net income of $15.7 million in the prior-year period.  For fiscal 2012, the net loss of $80.0 million compared to net income of $13.6 million in the prior-year period. The variance to the prior fiscal year is primarily due to a $36.9 million net loss on the sale of RSM, a previously announced settlement by SCC with the Securities and Exchange Commission, and higher loss provisions for representation and warranty claims that were recorded in the second quarter of fiscal 2012.

 
2

 


As previously announced on April 25, SCC received new claims for alleged breaches of representation and warranties in the principal amount of $543 million during the fiscal fourth quarter. Claims in the principal amount of $329 million were reviewed during the quarter, of which 4 percent were determined to be valid.  Incurred losses totaling $12.9 million during the quarter were charged against SCC’s accrual for representation and warranty liabilities.

Total claims of $618 million remain subject to review as of April 30. SCC ended fiscal 2012 with net equity of approximately $265 million, in addition to an accrual of $130 million for representation and warranty liabilities.

“This incremental claim activity does not change how we think about Sand Canyon’s exposure to rep and warrant related claims or how H&R Block thinks about capital allocation. Sand Canyon is a separate legal entity from H&R Block and we believe our legal position is strong on any potential corporate veil-piercing arguments,” said Cobb.

Balance Sheet
 
At April 30, 2012, the Company had unrestricted cash of $1.9 billion and total outstanding debt of $1.0 billion. Shareholder equity at April 30 was $1.3 billion.

Share Repurchases and Dividends

In fiscal 2012, the company repurchased and retired 14.6 million shares of its common stock at an aggregate price of $200.0 million, or $13.74 per share, including the repurchase of 1.5 million shares during the fourth quarter. At April 30, 292.1 million shares were outstanding.

During the first quarter of fiscal 2013 to-date, the company has repurchased and retired an additional 21.3 million shares at an aggregate price of $315.0 million, or $14.82 per share. As of today, 270.9 million shares are outstanding.

“Since I became CEO in May 2011, we have returned $723 million to shareholders through share repurchases and dividends. Over that 13 month span, we repurchased 12 percent of outstanding shares and raised our annual dividend by 33 percent. We believe these actions demonstrate that we have a lot of confidence in our business and that our philosophy on capital allocation is shareholder friendly,” added Cobb.

The company completed these share repurchases under a $2.0 billion share repurchase program approved by the company’s board of directors in June 2008. Under this program, the company has repurchased shares of its common stock for an aggregate purchase price of $1.1 billion. Although the share repurchase program was originally scheduled to expire on June 30, 2012, the company’s board recently voted to extend the expiration of the program until June 30, 2015.
 
A previously announced quarterly cash dividend of 20 cents per share is payable on July 2, 2012 to shareholders of record as of June 11, 2012.

Conference Call
 

 
3

 
 
At 4:30 p.m. Eastern time today, the company will host a conference call for analysts, institutional investors and shareholders. To access the call, please dial the number below approximately 5 to 10 minutes prior to the scheduled starting time:
 
U.S./Canada (877) 809-6980 or International (706) 634-7287
 
Conference ID: 81619408
 
The call will also be webcast in a listen-only format for the media and public. The link to the webcast can be accessed directly at http://investors.hrblock.com.
 
A replay of the call will be available beginning at 6:30 p.m. Eastern on June 26 and continuing until July 10, 2012, by dialing (855) 859-2056 (U.S./Canada) or (404) 537-3406 (International). The conference ID is 81619408. The webcast will be available for replay beginning on June 27 at http://investors.hrblock.com.
 
Forward-Looking Statements
This press release may contain forward-looking statements within the meaning of the federal securities laws. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words or variation of words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates,” “would,” “will,” “should,” “could” or “may.” Forward-looking statements provide management's current expectations or predictions of future conditions, events or results. They may include estimates of revenues, income, earnings per share, capital expenditures, dividends, liquidity, capital structure or other financial items, descriptions of management’s plans or objectives for future operations, products or services, or descriptions of assumptions underlying any of the above. All forward-looking statements speak only as of the date they are made and reflect the company’s good faith beliefs, assumptions and expectations, but they are not guarantees of future performance. Furthermore, the company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions or factors, of new information, data or methods, future events or other changes, except as required by federal securities laws. By their nature, forward-looking statements are subject to risks and uncertainties. For a discussion of these and other factors that could cause the company’s future results to differ materially from any forward-looking statements, see the section entitled “Risk Factors” in the company’s Annual Report on Form 10-K and in other filings by the company with the Securities and Exchange Commission.

About H&R Block
H&R Block, Inc. (NYSE: HRB) is the world’s largest tax services provider, having prepared more than 600 million tax returns worldwide since 1955.  In fiscal 2012, H&R Block had annual revenues of $2.9 billion and prepared 25.6 million tax returns worldwide. Tax return preparation services are provided in company-owned and franchise retail tax offices by nearly 100,000 professional tax preparers, and through H&R Block At Home™ digital products. H&R Block Bank provides affordable banking products and services. For more information, visit the H&R Block Online Press Center.

# # #


 
4

 
 
 
KEY OPERATING RESULTS
Unaudited, amounts in thousands, except per share data
 
   
Three months ended April 30,
   
Revenues
 
Income (loss)
   
2012
 
2011
 
2012
 
2011
                 
Tax Services
 
 $      1,994,234
 
 $      2,036,985
 
 $      1,015,735
 
 $      1,092,363
Corporate and Eliminations
 
               6,440
 
               8,274
 
            (34,109)
 
            (48,025)
   
 $      2,000,674
 
 $      2,045,259
 
           981,626
 
        1,044,338
Income taxes
         
           389,923
 
           401,505
Net income from continuing operations
     
           591,703
 
           642,833
Net income (loss) from discontinued operations
     
              (5,600)
 
             15,728
Net income
         
 $        586,103
 
 $        658,561
                 
Basic earnings (loss) per share:
           
  Net income from continuing operations
     
 $              2.02
 
 $              2.10
  Net income (loss) from discontinued operations
   
               (0.02)
 
                0.05
  Net income  
         
 $              2.00
 
 $              2.15
                 
Basic shares outstanding
         
           293,103
 
           305,283
                 
Diluted earnings (loss) per share:
           
  Net income from continuing operations
     
 $              2.01
 
 $              2.09
  Net income (loss) from discontinued operations
   
               (0.02)
 
                0.05
  Net income  
         
 $              1.99
 
 $              2.14
                 
Diluted shares outstanding
         
           293,985
 
           306,118
 
 
   
Year ended April 30,
   
Revenues
 
Income (loss)
   
2012
 
2011
 
2012
 
2011
                 
Tax Services
 
 $      2,862,378
 
 $      2,912,361
 
 $        704,002
 
 $        767,498
Corporate and Eliminations
 
             31,393
 
             32,619
 
          (127,932)
 
          (139,795)
   
 $      2,893,771
 
 $      2,944,980
 
           576,070
 
           627,703
Income taxes
         
           230,102
 
           235,156
Net income from continuing operations
     
           345,968
 
           392,547
Net income (loss) from discontinued operations
     
            (80,036)
 
             13,563
Net income
         
 $        265,932
 
 $        406,110
                 
Basic earnings (loss) per share:
           
  Net income from continuing operations
     
 $              1.16
 
 $              1.27
  Net income (loss) from discontinued operations
   
               (0.27)
 
                0.04
  Net income  
         
 $              0.89
 
 $              1.31
                 
Basic shares outstanding
         
           297,863
 
           309,230
                 
Diluted earnings (loss) per share:
           
  Net income from continuing operations
     
 $              1.16
 
 $              1.27
  Net income (loss) from discontinued operations
   
               (0.27)
 
                0.04
  Net income  
         
 $              0.89
 
 $              1.31
                 
Diluted shares outstanding
         
           298,601
 
           309,777
 
 
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
     In November 2011, we sold RSM McGladrey, Inc. (RSM) to McGladrey & Pullen LLP (M&P) for net cash proceeds of $523.1 million. We also received at the time of sale a long-term note in the amount of $54.0 million. M&P assumed substantially all liabilities of RSM, including contingent payments and lease obligations. We have indemnified M&P for certain litigation matters. The net after tax loss on the sale of RSM totaled $36.9 million, which includes an $85.4 million impairment of goodwill recorded in our first quarter and tax benefits associated with capital loss carry-forwards utilized.
     As of April 30, 2012, the results of operations of this business are presented as discontinued operations in the consolidated financial statements. All periods presented in our consolidated balance sheets and statements of income have been reclassified to reflect our discontinued operations.
     In April 2012, we announced a strategic realignment which eliminated approximately 350 positions and closed approximately 200 underperforming company-owned offices. We recorded $31.2 million in severance costs and $5.5 million in lease termination costs and impairment charges in the fourth quarter of fiscal year 2012.

 
 

 
 
 
CONDENSED CONSOLIDATED BALANCE SHEETS
Unaudited, amounts in thousands, except per share data
 
   
April 30,
 
April 30,
   
2012
 
2011
ASSETS
       
Current assets:
       
  Cash and cash equivalents
 
 $  1,944,334
 
 $  1,677,844
  Cash and cash equivalents - restricted
 
         48,100
 
         48,383
  Receivables, net
 
       193,858
 
       230,172
  Prepaid expenses and other current assets
 
       314,702
 
       191,360
  Assets of discontinued operations, held for sale
 
                -   
 
       900,328
    Total current assets
 
    2,500,994
 
    3,048,087
         
  Mortgage loans held for investment, net
 
       406,201
 
       485,008
  Investments in available-for-sale securities
 
       371,315
 
       163,836
  Property and equipment, net
 
       252,985
 
       255,298
  Intangible assets, net
 
       264,451
 
       275,342
  Goodwill
 
       427,566
 
       434,151
  Other assets
 
       426,055
 
       627,731
Total assets
 
 $  4,649,567
 
 $  5,289,453
         
LIABILITIES AND STOCKHOLDERS' EQUITY
       
Current liabilities:
       
  Customer banking deposits
 
 $    827,549
 
 $    852,220
  Accounts payable, accrued expenses and other current liabilities
 
       567,079
 
       550,982
  Accrued salaries, wages and payroll taxes
 
       163,992
 
       208,748
  Accrued income taxes
 
       336,374
 
       458,911
  Current portion of long-term debt
 
       631,434
 
             557
  Federal Home Loan Bank borrowings
 
                -   
 
         25,000
  Liabilities of discontinued operations, held for sale
 
                -   
 
       241,562
    Total current liabilities
 
    2,526,428
 
    2,337,980
         
  Long-term debt
 
       409,115
 
    1,039,527
  Other noncurrent liabilities
 
       388,132
 
       462,372
      Total liabilities
 
    3,323,675
 
    3,839,879
         
Stockholders' equity:
       
  Common stock, no par, stated value $.01 per share
 
           3,979
 
           4,124
  Additional paid-in capital
 
       796,784
 
       812,666
  Accumulated other comprehensive income
 
         12,145
 
         11,233
  Retained earnings   
 
    2,523,997
 
    2,658,103
  Less treasury shares, at cost
 
   (2,011,013)
 
   (2,036,552)
      Total stockholders' equity
 
    1,325,892
 
    1,449,574
Total liabilities and stockholders' equity
 
 $  4,649,567
 
 $  5,289,453

 
 

 

 
CONDENSED CONSOLIDATED STATEMENTS OF INCOME
Unaudited, amounts in thousands, except per share data
 
     
Three months ended April 30,
 
Year ended April 30,
     
2012
 
2011
 
2012
 
2011
Revenues:
               
 
Service revenues
 
 $      1,717,064
 
 $      1,732,835
 
 $      2,434,307
 
 $      2,428,104
 
Product and other revenues
 
           243,547
 
           255,430
 
           359,664
 
           383,216
 
Interest income
 
             40,063
 
             56,994
 
             99,800
 
           133,660
     
        2,000,674
 
        2,045,259
 
        2,893,771
 
        2,944,980
Expenses:
               
 
Cost of revenues:
               
 
   Compensation and benefits
 
           512,634
 
           503,246
 
           828,773
 
           830,980
 
   Occupancy and equipment
 
           118,122
 
           123,674
 
           381,200
 
           385,515
 
   Provision for bad debt and loan losses
 
             23,734
 
             55,872
 
             92,157
 
           174,626
 
   Interest
 
             22,737
 
             23,634
 
             92,089
 
             94,183
 
   Depreciation and amortization of property and equipment
 
             18,416
 
             18,258
 
             69,310
 
             73,183
 
   Other
 
           110,615
 
             99,564
 
           238,166
 
           218,295
     
           806,258
 
           824,248
 
        1,701,695
 
        1,776,782
 
Impairment of goodwill
 
               3,152
 
                    -   
 
               7,409
 
             22,700
 
Selling, general and administrative expenses
 
           210,231
 
           178,958
 
           618,375
 
           529,159
     
        1,019,641
 
        1,003,206
 
        2,327,479
 
        2,328,641
                   
Operating income
 
           981,033
 
        1,042,053
 
           566,292
 
           616,339
Other income, net
 
                 593
 
               2,285
 
               9,778
 
             11,364
                   
Income from continuing operations before taxes
 
           981,626
 
        1,044,338
 
           576,070
 
           627,703
Income taxes
 
           389,923
 
           401,505
 
           230,102
 
           235,156
                   
Net income from continuing operations
 
           591,703
 
           642,833
 
           345,968
 
           392,547
Net income (loss) from discontinued operations
 
              (5,600)
 
             15,728
 
            (80,036)
 
             13,563
                   
Net income  
 
 $        586,103
 
 $        658,561
 
 $        265,932
 
 $        406,110
                   
Basic earnings (loss) per share:
               
 
  Net income from continuing operations
 
 $              2.02
 
 $              2.10
 
 $              1.16
 
 $              1.27
 
  Net income (loss) from discontinued operations
 
               (0.02)
 
                0.05
 
               (0.27)
 
                0.04
 
  Net income  
 
 $              2.00
 
 $              2.15
 
 $              0.89
 
 $              1.31
                   
 
Basic shares outstanding
 
           293,103
 
           305,283
 
           297,863
 
           309,230
                   
Diluted earnings (loss) per share:
               
 
  Net income from continuing operations
 
 $              2.01
 
 $              2.09
 
 $              1.16
 
 $              1.27
 
  Net income (loss) from discontinued operations
 
               (0.02)
 
                0.05
 
               (0.27)
 
                0.04
 
  Net income  
 
 $              1.99
 
 $              2.14
 
 $              0.89
 
 $              1.31
                   
 
Diluted shares outstanding
 
           293,985
 
           306,118
 
           298,601
 
           309,777

 
 

 
 

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
Unaudited, amounts in thousands
 
             
Year ended April 30,
             
2012
 
2011
                   
Net cash provided by operating activities
 
 $       362,049
 
 $       512,503
                   
Cash flows from investing activities:
       
 
Available-for-sale securities:
       
   
Purchases of available-for-sale securities
 
(256,173)
 
         (138,824)
   
Maturities of and payments received on available-for-sale securities
 
66,382
 
            16,797
 
Principal payments on mortgage loans held for investment, net
 
49,142
 
            58,471
 
Purchases of property and equipment
 
(82,457)
 
(62,959)
 
Payments made for business acquisitions, net of cash acquired
 
(15,258)
 
(54,171)
 
Proceeds from sales of businesses, net
 
560,499
 
71,083
 
Franchise loans:
       
   
Loans funded
 
(46,246)
 
(92,455)
   
Payments received
 
56,591
 
57,552
 
Other, net
 
19,387
 
34,349
   
Net cash provided by (used in) investing activities
 
351,867
 
(110,157)
                   
Cash flows from financing activities:
       
 
Repayments of commercial paper
 
(664,167)
 
      (4,818,766)
 
Proceeds from issuance of commercial paper
 
664,167
 
       4,818,766
 
Repayments of other borrowings
 
(25,000)
 
           (50,000)
 
Customer banking deposits, net
 
(26,091)
 
(11,440)
 
Dividends paid
 
(208,801)
 
(186,802)
 
Repurchase of common stock, including shares surrendered
 
         (180,592)
 
         (283,534)
 
Proceeds from exercise of stock options
 
            12,275
 
                424
 
Other, net
 
(16,853)
 
(3,039)
     
Net cash used in financing activities
 
(445,062)
 
(534,391)
                   
Effects of exchange rates on cash
 
(2,364)
 
              5,844
                   
Net increase (decrease) in cash and cash equivalents
 
266,490
 
(126,201)
Cash and cash equivalents at beginning of the period
 
1,677,844
 
1,804,045
Cash and cash equivalents at end of the period
 
 $     1,944,334
 
 $     1,677,844
                   
Supplementary cash flow data:
       
 
Income taxes paid, net of refunds received
 
 $       218,444
 
 $       244,917
 
Interest paid on borrowings
 
69,681
 
73,791
 
Interest paid on deposits
 
6,843
 
              8,541
 
Transfers of foreclosed loans to other assets
 
            10,308
 
            16,463
 
Accrued purchase of common stock
 
            22,484
 
                   -   

 
 

 

 
U.S. Tax Operating Data
(in thousands)
 
 
 
     
Fiscal Year to Date as of 4/30/12
 
Fiscal Year to Date as of 4/30/11
 
Percent change
Total returns prepared: (1)
         
 
Company-owned operations
          9,207
 
          9,079
 
1.4%
 
Franchise operations
          5,693
 
          5,677
 
0.3%
 
  Total retail operations
        14,900
 
        14,756
 
1.0%
               
 
Software
 
          2,158
 
          2,201
 
-2.0%
 
Online
 
          4,419
 
          3,722
 
18.7%
 
  Sub-total
 
          6,577
 
          5,923
 
11.0%
               
 
Free File Alliance
             861
 
             767
 
12.3%
 
  Total digital tax solutions
          7,438
 
          6,690
 
11.2%
     
        22,338
 
        21,446
 
4.2%
 
(1) Prior year numbers have been reclassified between company-owned and franchise operations for offices which were refranchised during either year.