þ | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 |
o | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 |
MISSOURI | 44-0607856 | |
(State or other jurisdiction of | (I.R.S. Employer | |
incorporation or organization) | Identification No.) |
July 31, 2007 | April 30, 2007 | |||||||
(Unaudited) | ||||||||
ASSETS |
||||||||
Cash and cash equivalents |
$ | 437,671 | $ | 921,838 | ||||
Cash and cash equivalents restricted |
287,789 | 332,646 | ||||||
Receivables from customers, brokers, dealers and clearing organizations,
less allowance for doubtful accounts of $2,314 and $2,292 |
404,420 | 410,522 | ||||||
Receivables, less allowance for doubtful accounts
of $95,530 and $99,259 |
423,450 | 556,255 | ||||||
Prepaid expenses and other current assets |
224,834 | 208,564 | ||||||
Current assets of discontinued operations, held for sale |
1,110,427 | 1,024,467 | ||||||
Total current assets |
2,888,591 | 3,454,292 | ||||||
Mortgage loans held for investment, less allowance for
loan losses of $4,585 and $3,448 |
1,241,281 | 1,358,222 | ||||||
Property and equipment, at cost less accumulated depreciation
and amortization of $656,335 and $647,151 |
372,235 | 379,066 | ||||||
Intangible assets, net |
173,799 | 181,413 | ||||||
Goodwill |
1,006,278 | 993,919 | ||||||
Other assets |
484,081 | 454,646 | ||||||
Noncurrent assets of discontinued operations, held for sale |
701,805 | 722,492 | ||||||
Total assets |
$ | 6,868,070 | $ | 7,544,050 | ||||
LIABILITIES AND STOCKHOLDERS EQUITY |
||||||||
Liabilities: |
||||||||
Commercial paper and other short-term borrowings |
$ | 1,651,237 | $ | 1,567,082 | ||||
Customer banking deposits |
1,039,238 | 1,129,263 | ||||||
Accounts payable to customers, brokers and dealers |
615,858 | 633,189 | ||||||
Accounts payable, accrued expenses and other current liabilities |
398,864 | 519,372 | ||||||
Accrued salaries, wages and payroll taxes |
131,274 | 307,854 | ||||||
Accrued income taxes |
113,739 | 439,472 | ||||||
Current portion of long-term debt |
9,371 | 9,304 | ||||||
Current liabilities of discontinued operations, held for sale |
750,782 | 615,373 | ||||||
Total current liabilities |
4,710,363 | 5,220,909 | ||||||
Long-term debt |
519,803 | 519,807 | ||||||
Other noncurrent liabilities |
556,542 | 388,835 | ||||||
Total liabilities |
5,786,708 | 6,129,551 | ||||||
Stockholders equity: |
||||||||
Common stock, no par, stated value $.01 per share,
800,000,000 shares authorized, 435,890,796 shares
issued at July 31, 2007 and April 30, 2007 |
4,359 | 4,359 | ||||||
Additional paid-in capital |
671,647 | 676,766 | ||||||
Accumulated other comprehensive income (loss) |
2,528 | (1,320 | ) | |||||
Retained earnings |
2,530,207 | 2,886,440 | ||||||
Less cost of 111,344,662 and 112,671,610 shares of
common stock in treasury |
(2,127,379 | ) | (2,151,746 | ) | ||||
Total stockholders equity |
1,081,362 | 1,414,499 | ||||||
Total liabilities and stockholders equity |
$ | 6,868,070 | $ | 7,544,050 | ||||
-1-
CONDENSED CONSOLIDATED STATEMENTS OF | (unaudited, amounts in 000s, | |
INCOME AND COMPREHENSIVE INCOME | except per share amounts) |
Three months ended July 31, | 2007 | 2006 | ||||||
Revenues: |
||||||||
Service revenues |
$ | 321,663 | $ | 302,796 | ||||
Other revenues: |
||||||||
Interest income |
41,838 | 25,710 | ||||||
Product and other revenues |
17,708 | 14,264 | ||||||
381,209 | 342,770 | |||||||
Operating expenses: |
||||||||
Cost of services |
383,400 | 363,525 | ||||||
Cost of other revenues |
43,529 | 18,207 | ||||||
Selling, general and administrative |
145,824 | 149,071 | ||||||
572,753 | 530,803 | |||||||
Operating loss |
(191,544 | ) | (188,033 | ) | ||||
Interest expense |
(595 | ) | (12,135 | ) | ||||
Other income, net |
8,559 | 6,194 | ||||||
Loss from continuing operations before tax benefit |
(183,580 | ) | (193,974 | ) | ||||
Income tax benefit |
(73,757 | ) | (76,135 | ) | ||||
Net loss from continuing operations |
(109,823 | ) | (117,839 | ) | ||||
Loss from discontinued operations, net of tax |
(192,757 | ) | (13,538 | ) | ||||
Net loss |
$ | (302,580 | ) | (131,377 | ) | |||
Basic and diluted loss per share: |
||||||||
Net loss from continuing operations |
$ | (0.34 | ) | $ | (0.36 | ) | ||
Net loss from discontinued operations |
(0.59 | ) | (0.05 | ) | ||||
Net loss |
$ | (0.93 | ) | $ | (0.41 | ) | ||
Basic and diluted shares |
323,864 | 323,671 | ||||||
Dividends per share |
$ | 0.14 | $ | 0.13 | ||||
Comprehensive income (loss): |
||||||||
Net loss |
$ | (302,580 | ) | $ | (131,377 | ) | ||
Change in unrealized gain on
available-for-sale securities, net |
(463 | ) | (2,511 | ) | ||||
Change in foreign currency translation adjustments |
4,311 | 818 | ||||||
Comprehensive loss |
$ | (298,732 | ) | $ | (133,070 | ) | ||
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Three months ended July 31, | 2007 | 2006 | ||||||
Cash flows from operating activities: |
||||||||
Net loss |
$ | (302,580 | ) | $ | (131,377 | ) | ||
Adjustments to reconcile net loss to net
cash used in operating activities: |
||||||||
Depreciation and amortization |
37,075 | 34,627 | ||||||
Stock-based compensation expense |
7,398 | 8,179 | ||||||
Changes in assets and liabilities of discontinued operations |
115,486 | 175,207 | ||||||
Other, net of business acquisitions |
(289,562 | ) | (562,695 | ) | ||||
Net cash used in operating activities |
(432,183 | ) | (476,059 | ) | ||||
Cash flows from investing activities: |
||||||||
Mortgage loans originated or purchased for investment, net |
111,164 | (135,161 | ) | |||||
Purchases of property and equipment, net |
(14,497 | ) | (34,358 | ) | ||||
Payments made for business acquisitions, net of cash acquired |
(20,887 | ) | (4,627 | ) | ||||
Net cash provided by (used in) investing activities of
discontinued operations |
3,068 | (3,871 | ) | |||||
Other, net |
6,699 | 1,774 | ||||||
Net cash provided by (used in) investing activities |
85,547 | (176,243 | ) | |||||
Cash flows from financing activities: |
||||||||
Repayments of commercial paper |
(3,463,719 | ) | (1,034,210 | ) | ||||
Proceeds from issuance of commercial paper |
3,622,874 | 1,223,566 | ||||||
Repayments of lines of credit borrowings |
(560,000 | ) | | |||||
Proceeds from lines of credit borrowings |
485,000 | | ||||||
Customer deposits, net |
(90,378 | ) | 404,030 | |||||
Dividends paid |
(43,937 | ) | (40,485 | ) | ||||
Purchase of treasury shares |
| (180,897 | ) | |||||
Proceeds from exercise of stock options |
9,788 | 6,791 | ||||||
Net cash used in financing activities of discontinued operations |
(47,535 | ) | (100 | ) | ||||
Other, net |
(49,624 | ) | (53,549 | ) | ||||
Net cash provided by (used in) financing activities |
(137,531 | ) | 325,146 | |||||
Net decrease in cash and cash equivalents |
(484,167 | ) | (327,156 | ) | ||||
Cash and cash equivalents at beginning of the period |
921,838 | 673,827 | ||||||
Cash and cash equivalents at end of the period |
$ | 437,671 | $ | 346,671 | ||||
Supplementary cash flow data: |
||||||||
Income taxes paid |
$ | 9,653 | $ | 190,378 | ||||
Interest paid on borrowings |
27,833 | 15,504 | ||||||
Interest paid on deposits |
15,792 | 3,198 |
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CONDENSED CONSOLIDATED STATEMENT OF STOCKHOLDERS EQUITY | (unaudited amounts in 000s, except per share amounts) |
Accumulated | ||||||||||||||||||||||||||||||||||||||||
Convertible | Additional | Other | ||||||||||||||||||||||||||||||||||||||
Common Stock | Preferred Stock | Paid-in | Comprehensive | Retained | Treasury Stock | Total | ||||||||||||||||||||||||||||||||||
Shares | Amount | Shares | Amount | Capital | Income (Loss) | Earnings | Shares | Amount | Equity | |||||||||||||||||||||||||||||||
Balances at April 30, 2006 |
435,891 | $ | 4,359 | | $ | | $ | 653,053 | $ | 21,948 | $ | 3,492,059 | (107,378 | ) | $ | (2,023,620 | ) | $ | 2,147,799 | |||||||||||||||||||||
Net loss |
| | | | | | (131,377 | ) | | | (131,377 | ) | ||||||||||||||||||||||||||||
Unrealized translation gain |
| | | | | 818 | | | | 818 | ||||||||||||||||||||||||||||||
Change in net unrealized gain on available-for-sale securities |
| | | | | (2,511 | ) | | | | (2,511 | ) | ||||||||||||||||||||||||||||
Stock-based compensation |
| | | | 10,514 | | | | | 10,514 | ||||||||||||||||||||||||||||||
Shares issued for: |
||||||||||||||||||||||||||||||||||||||||
Option exercises |
| | | | (746 | ) | | | 461 | 8,756 | 8,010 | |||||||||||||||||||||||||||||
Nonvested shares |
| | | | (13,997 | ) | | | 719 | 13,687 | (310 | ) | ||||||||||||||||||||||||||||
ESPP |
| | | | 627 | | | 253 | 4,823 | 5,450 | ||||||||||||||||||||||||||||||
Acquisition of treasury shares |
| | | | | | | (8,370 | ) | (186,339 | ) | (186,339 | ) | |||||||||||||||||||||||||||
Cash
dividends paid $0.13 per share |
| | | | | | (40,485 | ) | | | (40,485 | ) | ||||||||||||||||||||||||||||
Balances at July 31, 2006 |
435,891 | $ | 4,359 | | $ | | $ | 649,451 | $ | 20,255 | $ | 3,320,197 | (114,315 | ) | $ | (2,182,693 | ) | $ | 1,811,569 | |||||||||||||||||||||
Balances at April 30, 2007 |
435,891 | $ | 4,359 | | $ | | $ | 676,766 | $ | (1,320 | ) | $ | 2,886,440 | (112,672 | ) | $ | (2,151,746 | ) | $ | 1,414,499 | ||||||||||||||||||||
Remeasurement of uncertain
tax positions upon
adoption of FIN 48 |
| | | | | | (9,716 | ) | | | (9,716 | ) | ||||||||||||||||||||||||||||
Net loss |
| | | | | | (302,580 | ) | | | (302,580 | ) | ||||||||||||||||||||||||||||
Unrealized translation gain |
| | | | | 4,311 | | | | 4,311 | ||||||||||||||||||||||||||||||
Change in net unrealized
gain
on available-for-sale
securities |
| | | | | (463 | ) | | | | (463 | ) | ||||||||||||||||||||||||||||
Stock-based compensation |
| | | | 9,226 | | | | | 9,226 | ||||||||||||||||||||||||||||||
Shares issued for: |
||||||||||||||||||||||||||||||||||||||||
Option exercises |
| | | | (1,431 | ) | | | 668 | 12,758 | 11,327 | |||||||||||||||||||||||||||||
Nonvested shares |
| | | | (13,349 | ) | | | 663 | 12,669 | (680 | ) | ||||||||||||||||||||||||||||
ESPP |
| | | | 400 | | | 218 | 4,161 | 4,561 | ||||||||||||||||||||||||||||||
Acquisitions |
| | | | 35 | | | 8 | 151 | 186 | ||||||||||||||||||||||||||||||
Acquisition of treasury
shares |
| | | | | | | (230 | ) | (5,372 | ) | (5,372 | ) | |||||||||||||||||||||||||||
Cash dividends paid
$0.14 per share |
| | | | | | (43,937 | ) | | | (43,937 | ) | ||||||||||||||||||||||||||||
Balances at July 31, 2007 |
435,891 | $ | 4,359 | | $ | | $ | 671,647 | $ | 2,528 | $ | 2,530,207 | (111,345 | ) | $ | (2,127,379 | ) | $ | 1,081,362 | |||||||||||||||||||||
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1. | Basis of Presentation | |
The condensed consolidated balance sheet as of July 31, 2007, the condensed consolidated statements of income and comprehensive income for the three months ended July 31, 2007 and 2006, the condensed consolidated statements of cash flows for the three months ended July 31, 2007 and 2006, and the condensed consolidated statement of stockholders equity for the three months ended July 31, 2007 have been prepared by the Company, without audit. In the opinion of management, all adjustments (which include only normal recurring adjustments) necessary to present fairly the financial position, results of operations, cash flows and changes in stockholders equity at July 31, 2007 and for all periods presented have been made. The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from those estimates. |
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2. | Earnings (Loss) Per Share | |
Basic and diluted loss per share is computed using the weighted average shares outstanding during each period. The dilutive effect of potential common shares is included in diluted earnings per share except in those periods with a loss from continuing operations. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 31.3 million shares and 32.9 million shares for the three months ended July 31, 2007 and 2006, respectively, as the effect would be antidilutive due to the net loss from continuing operations during each period. |
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3. | Goodwill and Intangible Assets | |
Changes in the carrying amount of goodwill of continuing operations for the three months ended July 31, 2007 consist of the following: |
(in 000s) | ||||||||||||||||
April 30, 2007 | Additions | Other | July 31, 2007 | |||||||||||||
Tax Services |
$ | 415,077 | $ | 12,833 | $ | 6,367 | $ | 434,277 | ||||||||
Business Services |
404,888 | 925 | (7,766 | ) | 398,047 | |||||||||||
Consumer Financial Services |
173,954 | | | 173,954 | ||||||||||||
Total |
$ | 993,919 | $ | 13,758 | $ | (1,399 | ) | $ | 1,006,278 | |||||||
(in 000s) | ||||||||||||||||||||||||
July 31, 2007 | April 30, 2007 | |||||||||||||||||||||||
Gross | Gross | |||||||||||||||||||||||
Carrying | Accumulated | Carrying | Accumulated | |||||||||||||||||||||
Amount | Amortization | Net | Amount | Amortization | Net | |||||||||||||||||||
Tax Services: |
||||||||||||||||||||||||
Customer relationships |
$ | 43,650 | $ | (18,042 | ) | $ | 25,608 | $ | 39,347 | $ | (14,654 | ) | $ | 24,693 | ||||||||||
Noncompete agreements |
22,925 | (18,992 | ) | 3,933 | 21,237 | (18,279 | ) | 2,958 | ||||||||||||||||
Purchased technology |
12,500 | (815 | ) | 11,685 | 12,500 | | 12,500 | |||||||||||||||||
Trade name |
1,025 | (42 | ) | 983 | 1,025 | | 1,025 | |||||||||||||||||
Business Services: |
||||||||||||||||||||||||
Customer relationships |
143,263 | (91,715 | ) | 51,548 | 142,315 | (90,900 | ) | 51,415 | ||||||||||||||||
Noncompete agreements |
32,271 | (15,725 | ) | 16,546 | 31,352 | (15,524 | ) | 15,828 | ||||||||||||||||
Trade name amortizing |
3,291 | (2,772 | ) | 519 | 3,290 | (2,430 | ) | 860 | ||||||||||||||||
Trade name non-amortizing |
55,637 | (4,868 | ) | 50,769 | 55,637 | (4,868 | ) | 50,769 | ||||||||||||||||
Consumer Financial Services: |
||||||||||||||||||||||||
Customer relationships |
293,000 | (280,792 | ) | 12,208 | 293,000 | (271,635 | ) | 21,365 | ||||||||||||||||
Total intangible assets |
$ | 607,562 | $ | (433,763 | ) | $ | 173,799 | $ | 599,703 | $ | (418,290 | ) | $ | 181,413 | ||||||||||
4. | Borrowings | |
HRB Bank is a member of the Federal Home Loan Bank (FHLB) of Des Moines, which extends credit to member banks based on eligible collateral. At July 31, 2007, HRB Bank had FHLB advance capacity of $499.3 million, and there was $104.0 million outstanding on this facility. Mortgage loans held for investment of $1.2 billion were pledged as collateral on these advances. |
-7-
5. | Income Taxes | |
In June 2006, FASB Interpretation No. 48, Accounting for Uncertainty in Income Taxes (FIN 48) was issued. The interpretation clarifies the accounting for uncertainty in income taxes recognized in a companys financial statements in accordance with FASB Statement No. 109, Accounting for Income Taxes. The interpretation prescribes a recognition threshold and measurement attribute criteria for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. The interpretation also provides guidance on derecognition, classification, interest and penalties, accounting in interim periods, disclosure and transition. |
6. | Regulatory Requirements | |
Registered Broker-Dealer | ||
H&R Block Financial Advisors, Inc. (HRBFA) is subject to regulatory requirements intended to ensure the general financial soundness and liquidity of broker-dealers. At July 31, 2007, HRBFAs net capital of $127.9 million, which was 28.1% of aggregate debit items, exceeded its minimum required net capital of $9.1 million by $118.8 million. |
-8-
(dollars in 000s) | ||||||||||||||||||||||||
To Be Well Capitalized | ||||||||||||||||||||||||
For Capital Adequacy Under | Prompt Corrective | |||||||||||||||||||||||
Actual | Purposes | Action Provisions | ||||||||||||||||||||||
Amount | Ratio | Amount | Ratio | Amount | Ratio | |||||||||||||||||||
Total risk-based capital ratio (1) |
$ | 181,237 | 23.9 | % | $ | 60,628 | 8.0 | % | $ | 75,786 | 10.0 | % | ||||||||||||
Tier 1 risk-based capital ratio (2) |
$ | 176,003 | 23.2 | % | n/a | n/a | $ | 45,471 | 6.0 | % | ||||||||||||||
Tier 1 capital ratio (leverage) (3) |
$ | 176,003 | 12.3 | % | $ | 171,179 | 12.0 | % | $ | 71,325 | 5.0 | % | ||||||||||||
Tangible equity ratio (4) |
$ | 176,003 | 12.3 | % | $ | 21,397 | 1.5 | % | n/a | n/a |
(1) | Total risk-based capital divided by risk-weighted assets. | |
(2) | Tier 1 (core) capital less deduction for low-level recourse and residual interest divided by risk-weighted assets. | |
(3) | Tier 1 (core) capital divided by adjusted total assets. |
|
(4) | Tangible capital divided by tangible assets. |
-9-
7. | Commitments and Contingencies | |
Changes in the deferred revenue liability related to our Peace of Mind (POM) program are as follows: |
(in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Balance, beginning of period |
$ | 142,173 | $ | 141,684 | ||||
Amounts deferred for new guarantees issued |
470 | 511 | ||||||
Revenue recognized on previous deferrals |
(27,237 | ) | (28,738 | ) | ||||
Balance, end of period |
$ | 115,406 | $ | 113,457 | ||||
(in 000s) | ||||||||
As of | July 31, 2007 | April 30, 2007 | ||||||
Commitment to fund Franchise Equity Lines of Credit |
$ | 79,424 | $ | 79,628 | ||||
Media advertising purchase obligation |
37,749 | 37,749 | ||||||
Contingent business acquisition obligations |
19,691 | 19,891 |
-10-
-11-
8. | Litigation and Related Contingencies | |
We have been named as a defendant in numerous lawsuits throughout the country regarding our refund anticipation loan programs (collectively, RAL Cases). The RAL Cases have involved a variety of legal theories asserted by plaintiffs. These theories include allegations that, among other things, disclosures in the RAL applications were inadequate, misleading and untimely; the RAL interest rates were usurious and unconscionable; we did not disclose that we would receive part of the finance charges paid by the customer for such loans; untrue, misleading or deceptive statements in marketing RALs; breach of state laws on credit service organizations; breach of contract, unjust enrichment, unfair and deceptive acts or practices; violations of the federal Racketeer Influenced and Corrupt Organizations Act; violations of the federal Fair Debt Collection Practices Act and unfair competition regarding debt collection activities; and that we owe, and breached, a fiduciary duty to our customers in connection with the RAL program. |
-12-
-13-
9. | Segment Information | |
Information concerning our operations by reportable operating segment is as follows: |
(in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Revenues: |
||||||||
Tax Services |
$ | 69,863 | $ | 65,658 | ||||
Business Services |
192,823 | 195,457 | ||||||
Consumer Financial Services |
114,372 | 78,829 | ||||||
Corporate |
4,151 | 2,826 | ||||||
$ | 381,209 | $ | 342,770 | |||||
Pretax income (loss): |
||||||||
Tax Services |
$ | (172,289 | ) | $ | (153,054 | ) | ||
Business Services |
(1,906 | ) | (6,967 | ) | ||||
Consumer Financial Services |
6,206 | (3,069 | ) | |||||
Corporate |
(15,591 | ) | (30,884 | ) | ||||
Loss from continuing operations before tax benefit |
$ | (183,580 | ) | $ | (193,974 | ) | ||
10. | New Accounting Pronouncements | |
In February 2007, Statement of Financial Accounting Standards No. 159, The Fair Value Option for Financial Assets and Financial Liabilities Including an Amendment of FASB Statement No. 115, (SFAS 159), was issued. This standard allows a company to irrevocably elect fair value as the initial and subsequent measurement attribute for certain financial assets and financial liabilities on a |
-14-
contract-by-contract basis, with changes in fair value recognized in earnings. The provisions of this standard are effective as of the beginning of our fiscal year 2009. We are currently evaluating what effect the adoption of SFAS 159 will have on our consolidated financial statements. |
11. | Discontinued Operations | |
On April 19, 2007, we entered into an agreement to sell OOMC to Cerberus Capital Management for cash consideration approximately equal to the fair value of the adjusted tangible net assets of OOMC, as defined in the agreement, at closing less $300.0 million. The agreement provides for H&R Block, Inc. to receive one-half of OOMCs net income from its origination business for the 18 months |
-15-
following the closing, up to a maximum of $300.0 million, but no less than zero. The agreement is subject to various closing conditions and may be terminated by either party if the transaction does not close by December 31, 2007. These closing conditions include, among other matters: (1) maintenance of at least $8.0 billion of warehouse lines; (2) existence of at least $2.0 billion of loans in the warehouse facilities at the date of closing, all originated within the prior 60 days; (3) the lack of any material adverse events or conditions; (4) OOMC have servicer ratings of at least RPS2 by Fitch, SQ2 by Moody's and Above Average by S&P; (5) agreed upon regulatory and other approvals and consents be obtained; and (6) we provide audited financial statements of OOMC for the year ended April 30, 2007 by July 31, 2007, with the lack of a going concern explanatory paragraph related to OOMC, except to the extent necessary as a result of specified permitted conditions. We are currently not in compliance with certain closing conditions required by this agreement and do not believe we will be able to regain compliance with such closing conditions or maintain compliance through the anticipated closing date. See additional discussion of recent developments in note 1. In conjunction with this plan, we also announced we would terminate the operations of HRBMC, a wholly-owned subsidiary of OOMC. |
(in 000s) | ||||||||
July 31, 2007 | April 30, 2007 | |||||||
Cash and cash equivalents |
$ | 25,702 | $ | 65,019 | ||||
Cash and
cash equivalents restricted |
15,002 | 43,754 | ||||||
Residual interests in securitizations trading |
27,601 | 72,691 | ||||||
Mortgage loans held for sale |
432,173 | 222,810 | ||||||
Deferred tax assets, net current |
53,761 | 53,761 | ||||||
Servicing and related assets |
510,157 | 445,354 | ||||||
Prepaid expenses and other current assets, net |
46,031 | 121,078 | ||||||
Current assets held for sale |
$ | 1,110,427 | $ | 1,024,467 | ||||
Beneficial interest in Trusts |
$ | 54,450 | $ | 41,057 | ||||
Residual interests in securitizations AFS |
62,714 | 90,283 | ||||||
Mortgage servicing rights |
232,714 | 253,067 | ||||||
Deferred tax assets, net noncurrent |
263,762 | 245,798 | ||||||
Other assets |
88,165 | 92,287 | ||||||
Noncurrent assets held for sale |
$ | 701,805 | $ | 722,492 | ||||
Accounts payable, accrued expenses and deposits |
$ | 493,165 | $ | 370,226 | ||||
Other liabilities |
257,617 | 245,147 | ||||||
Current liabilities directly associated with assets held for sale |
$ | 750,782 | $ | 615,373 | ||||
(in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Revenue: |
||||||||
Gains (losses) on sales of mortgage assets, net |
$ | (242,015 | ) | $ | 64,606 | |||
Interest income |
15,099 | 15,300 | ||||||
Loan servicing revenue |
97,399 | 108,924 | ||||||
Other |
6,127 | 9,872 | ||||||
(123,390 | ) | 198,702 | ||||||
-16-
(in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Loss from operations before income tax benefit |
(312,168 | ) | (24,685 | ) | ||||
Impairment
related to the disposition of businesses |
(23,229 | ) | | |||||
Pretax loss |
(335,397 | ) | (24,685 | ) | ||||
Income tax benefit |
(142,640 | ) | (11,147 | ) | ||||
Net loss from discontinued operations |
$ | (192,757 | ) | $ | (13,538 | ) | ||
-17-
(in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Balance, beginning of period |
$ | 72,691 | $ | | ||||
Additions (resulting from securitization of mortgage loans) |
42,458 | 63,424 | ||||||
Cash received |
| (4,546 | ) | |||||
Accretion |
| 909 | ||||||
Change in
fair value |
(674 | ) | (461 | ) | ||||
114,475 | 59,326 | |||||||
Residuals securitized in NIM transactions |
(114,475 | ) | | |||||
Additions
(resulting from NIM transactions) |
41,705 | | ||||||
Accretion |
2,651 | | ||||||
Change in
fair value |
(16,755 | ) | | |||||
Balance, end of period |
$ | 27,601 | $ | 59,326 | ||||
(in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Balance, beginning of period |
$ | 90,283 | $ | 159,058 | ||||
Cash received |
(487 | ) | (4,567 | ) | ||||
Accretion |
6,283 | 12,600 | ||||||
Impairments of fair value |
(32,849 | ) | (17,266 | ) | ||||
Change in unrealized holding gains arising during the period |
(516 | ) | (4,046 | ) | ||||
Balance, end of period |
$ | 62,714 | $ | 145,779 | ||||
-18-
(in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Residual interest mark-to-market |
$ | (383 | ) | $ | 531 |
(in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Balance, beginning of period |
$ | 253,067 | $ | 272,472 | ||||
Additions |
23,290 | 50,122 | ||||||
Amortization |
(43,625 | ) | (47,328 | ) | ||||
Impairment of fair value |
(18 | ) | | |||||
Balance, end of period |
$ | 232,714 | $ | 275,266 | ||||
Three months ended July 31, | 2007 | 2006 | ||||||
Estimated credit losses |
6.36 | % | 3.51 | % | ||||
Discount rate |
28.00 | % | 18.00 | % | ||||
Variable returns to third-party beneficial interest holders | LIBOR forward curve at closing date |
July 31, 2007 | April 30, 2007 | |||||||
Estimated credit losses residual interests |
5.13 | % | 5.04 | % | ||||
Discount rate residual interests |
47.00 | % | 24.82 | % | ||||
Discount rate MSRs |
20.00 | % | 20.00 | % | ||||
Variable returns to third-party beneficial interest holders | LIBOR forward curve at valuation date |
-19-
Months Outstanding After | ||||||||||||
Prior to Initial | Initial Rate Reset Date | |||||||||||
Rate Reset Date | Zero - 3 | Remaining Life | ||||||||||
Adjustable rate mortgage loans: |
||||||||||||
With prepayment penalties |
27 | % | 70 | % | 28 | % | ||||||
Without prepayment penalties |
36 | % | 51 | % | 24 | % | ||||||
Fixed rate mortgage loans: |
||||||||||||
With prepayment penalties |
25 | % | 40 | % | 22 | % |
Mortgage Loans Securitized in Fiscal Year | ||||||||||||||||||||||||||||
Prior to 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | ||||||||||||||||||||||
As of: |
||||||||||||||||||||||||||||
July 31, 2007 |
5.11 | % | 2.57 | % | 3.45 | % | 5.48 | % | 6.79 | % | 6.41 | % | 6.36 | % | ||||||||||||||
April 30, 2007 |
5.11 | % | 2.57 | % | 3.45 | % | 5.48 | % | 6.79 | % | 6.41 | % | | |||||||||||||||
April 30, 2006 |
4.22 | % | 2.13 | % | 2.18 | % | 2.48 | % | 3.05 | % | | | ||||||||||||||||
April 30, 2005 |
4.01 | % | 2.08 | % | 2.30 | % | 2.83 | % | | | |
(dollars in 000s) | ||||||||||||
Residential Mortgage Loans | ||||||||||||
Beneficial Interest | ||||||||||||
Residuals | in Trusts | MSRs | ||||||||||
Carrying amount/fair value |
$ | 90,315 | $ | 54,450 | $ | 232,714 | ||||||
Weighted average remaining life (in years) |
5.9 | 2.5 | 1.4 | |||||||||
Dollar impact on fair value: |
||||||||||||
Prepayments (including defaults): |
||||||||||||
Adverse 10% |
$ | (4,569 | ) | $ | 364 | $ | (18,790 | ) | ||||
Adverse 20% |
(1,286 | ) | 704 | (35,717 | ) | |||||||
Credit losses: |
||||||||||||
Adverse 10% |
$ | (23,639 | ) | $ | (2,007 | ) | Not applicable | |||||
Adverse 20% |
(42,053 | ) | (3,978 | ) | Not applicable | |||||||
Discount rate: |
||||||||||||
Adverse 10% |
$ | (8,623 | ) | $ | (1,229 | ) | $ | (7,917 | ) | |||
Adverse 20% |
(16,018 | ) | (2,413 | ) | (15,338 | ) | ||||||
Variable interest rates: |
||||||||||||
Adverse 10% |
$ | 2,512 | $ | (12,455 | ) | Not applicable | ||||||
Adverse 20% |
4,882 | (24,973 | ) | Not applicable |
-20-
(in 000s) | ||||||||||||||||||||||||
Total Principal | Principal Amount of | |||||||||||||||||||||||
Amount of Loans | Loans 60 Days or | Credit Losses | ||||||||||||||||||||||
Outstanding | More Past Due | (net of recoveries) | ||||||||||||||||||||||
July 31, | April 30, | July 31, | April 30, | Three months ended | ||||||||||||||||||||
2007 | 2007 | 2007 | 2007 | July 31, 2007 | April 30, 2007 | |||||||||||||||||||
Securitized mortgage
loans |
$ | 20,616,376 | $ | 18,434,940 | $ | 1,957,164 | $ | 1,383,832 | $ | 49,059 | $ | 41,235 | ||||||||||||
Mortgage loans in
warehouse Trusts |
2,062,295 | 1,456,078 | | | | | ||||||||||||||||||
Mortgage loans held
for sale |
547,287 | 295,208 | 435,254 | 202,941 | 80,825 | 104,972 | ||||||||||||||||||
Total loans |
$ | 23,225,958 | $ | 20,186,226 | $ | 2,392,418 | $ | 1,586,773 | $ | 129,884 | $ | 146,207 | ||||||||||||
(in 000s) | ||||||||||||||||
Gain (Loss) for the Three | ||||||||||||||||
Asset (Liability) Balance at | Months Ended July 31, | |||||||||||||||
July 31, 2007 | April 30, 2007 | 2007 | 2006 | |||||||||||||
Rate-lock equivalents |
$ | (8,488 | ) | $ | (987 | ) | $ | (7,501 | ) | $ | 7,745 | |||||
Interest rate swaps |
(5,206 | ) | 10,774 | 2,648 | 13,179 | |||||||||||
Put options on Eurodollar futures |
| 1,212 | 942 | (38 | ) | |||||||||||
Prime short sales |
(107 | ) | 75 | 98 | (561 | ) | ||||||||||
Forward loan sale commitments |
26,072 | | 26,072 | (7,082 | ) | |||||||||||
$ | 12,271 | $ | 11,074 | $ | 22,259 | $ | 13,243 | |||||||||
(in 000s) | ||||||||
As of | July 31, 2007 | April 30, 2007 | ||||||
Commitment to fund mortgage loans |
$ | 1,745,843 | $ | 2,374,938 | ||||
Commitment to sell mortgage loans |
628,080 | |
-21-
(dollars in 000s) | ||||||||||||
Three months ended July 31, | Fiscal year ended | |||||||||||
2007 | 2006 | April 30, 2007 | ||||||||||
Loans repurchased (1) |
$ | 193,640 | $ | 92,338 | $ | 989,992 | ||||||
Repurchase reserves added during period |
$ | 157,296 | $ | 92,737 | $ | 388,733 | ||||||
Repurchase reserves added as a
percent of originations |
4.79 | % | 1.15 | % | 1.44 | % |
(1) | Amounts include $96.8 million and $11.2 million in loans repurchased from HRB Bank for the three months ended July 31, 2007 and the year ended April 30, 2007, respectively. OOMC did not repurchase any loans from HRB Bank during the three months ended July 31, 2006. |
-22-
(dollars in 000s) | ||||||||||
Facility Expiration Date | Waiver Expiration Date | Total Capacity | Outstanding Loans | |||||||
October 2, 2007 |
October 2, 2007 | $ | 1,000,000 | $ | 402,068 | |||||
October 2, 2007 |
September 30, 2007 | 500,000 | (1) | 9,157 | ||||||
October 31, 2007 |
N/A (2) | 250,000 | 217,388 | |||||||
November 9, 2007 |
September 30, 2007 | 1,000,000 | 277,987 | |||||||
January 15, 2008 |
January 15, 2008 | 500,000 | 314,979 | |||||||
January 18, 2008 |
October 30, 2007 | 750,000 | 95,775 | |||||||
April 25, 2008 |
April 25, 2008 | 2,000,000 | 332,922 | |||||||
June 12, 2008 |
N/A (2) | 2,002,000 | 431,899 | |||||||
$ | 8,002,000 | $ | 2,082,175 | |||||||
(1) | Represents $500.0 million related to an on-balance sheet facility, as discussed below. | |
(2) | The agreement related to this facility has been amended to remove the minimum net income financial covenant through the facility expiration date. |
-23-
-24-
(in 000s) | ||||||||||||||||
Accrual Balance as of | Cash | Other | Accrual Balance as of | |||||||||||||
April 30, 2007 | Payments | Adjustments | July 31, 2007 | |||||||||||||
Employee severance costs |
$ | 3,688 | $ | (9,792 | ) | $ | 13,424 | $ | 7,320 | |||||||
Contract termination costs |
10,919 | (1,169 | ) | 2,673 | 12,423 | |||||||||||
$ | 14,607 | $ | (10,961 | ) | $ | 16,097 | $ | 19,743 | ||||||||
Condensed Consolidating Income Statements | (in 000s) | |||||||||||||||||||
Three months ended | H&R Block, Inc. | BFC | Other | Consolidated | ||||||||||||||||
July 31, 2007 | (Guarantor) | (Issuer) | Subsidiaries | Elims | H&R Block | |||||||||||||||
Total revenues |
$ | | $ | 189,100 | $ | 194,355 | $ | (2,246 | ) | $ | 381,209 | |||||||||
Cost of services |
| 61,814 | 321,553 | 33 | 383,400 | |||||||||||||||
Cost of other revenues |
| 37,637 | 5,892 | | 43,529 | |||||||||||||||
Selling, general and administrative |
| 47,184 | 100,535 | (1,895 | ) | 145,824 | ||||||||||||||
Total expenses |
| 146,635 | 427,980 | (1,862 | ) | 572,753 | ||||||||||||||
Operating income (loss) |
| 42,465 | (233,625 | ) | (384 | ) | (191,544 | ) | ||||||||||||
Interest expense |
| | (595 | ) | | (595 | ) | |||||||||||||
Other income, net |
(183,580 | ) | (5 | ) | 8,564 | 183,580 | 8,559 | |||||||||||||
Income (loss) from continuing
operations before tax (benefit) |
(183,580 | ) | 42,460 | (225,656 | ) | 183,196 | (183,580 | ) | ||||||||||||
Income tax (benefit) |
(73,757 | ) | 14,622 | (88,225 | ) | 73,603 | (73,757 | ) | ||||||||||||
Net income (loss) from continuing
operations |
(109,823 | ) | 27,838 | (137,431 | ) | 109,593 | (109,823 | ) | ||||||||||||
Net loss from discontinued
operations |
(192,757 | ) | (190,143 | ) | (2,923 | ) | 193,066 | (192,757 | ) | |||||||||||
Net loss |
$ | (302,580 | ) | $ | (162,305 | ) | $ | (140,354 | ) | $ | 302,659 | $ | (302,580 | ) | ||||||
-25-
Three months ended | H&R Block, Inc. | BFC | Other | Consolidated | ||||||||||||||||
July 31, 2006 | (Guarantor) | (Issuer) | Subsidiaries | Elims | H&R Block | |||||||||||||||
Total revenues |
$ | | $ | 135,703 | $ | 209,685 | $ | (2,618 | ) | $ | 342,770 | |||||||||
Cost of services |
| 47,110 | 316,383 | 32 | 363,525 | |||||||||||||||
Cost of other revenues |
| 15,491 | 2,716 | | 18,207 | |||||||||||||||
Selling, general and administrative |
| 48,526 | 102,024 | (1,479 | ) | 149,071 | ||||||||||||||
Total expenses |
| 111,127 | 421,123 | (1,447 | ) | 530,803 | ||||||||||||||
Operating income (loss) |
| 24,576 | (211,438 | ) | (1,171 | ) | (188,033 | ) | ||||||||||||
Interest expense |
| (11,808 | ) | (327 | ) | | (12,135 | ) | ||||||||||||
Other income, net |
(193,974 | ) | 2,770 | 3,424 | 193,974 | 6,194 | ||||||||||||||
Income (loss) from continuing
operations before tax (benefit) |
(193,974 | ) | 15,538 | (208,341 | ) | 192,803 | (193,974 | ) | ||||||||||||
Income tax (benefit) |
(76,135 | ) | 6,055 | (81,732 | ) | 75,677 | (76,135 | ) | ||||||||||||
Net income (loss) from
continuing operations |
(117,839 | ) | 9,483 | (126,609 | ) | 117,126 | (117,839 | ) | ||||||||||||
Net loss from discontinued
operations |
(13,538 | ) | (10,371 | ) | (3,880 | ) | 14,251 | (13,538 | ) | |||||||||||
Net loss |
$ | (131,377 | ) | $ | (888 | ) | $ | (130,489 | ) | $ | 131,377 | $ | (131,377 | ) | ||||||
Condensed Consolidating Balance Sheets | (in 000s) | |||||||||||||||||||
H&R Block, Inc. | BFC | Other | Consolidated | |||||||||||||||||
July 31, 2007 | (Guarantor) | (Issuer) | Subsidiaries | Elims | H&R Block | |||||||||||||||
Cash & cash equivalents |
$ | | $ | 144,152 | $ | 293,519 | $ | | $ | 437,671 | ||||||||||
Cash & cash equivalents restricted |
| 286,000 | 1,789 | | 287,789 | |||||||||||||||
Receivables from customers,
brokers and dealers, net |
| 404,420 | | | 404,420 | |||||||||||||||
Receivables, net |
76 | 137,432 | 285,942 | | 423,450 | |||||||||||||||
Mortgage loans held for investment |
| 1,241,281 | | | 1,241,281 | |||||||||||||||
Intangible assets and goodwill, net |
| 188,711 | 991,366 | | 1,180,077 | |||||||||||||||
Investments in subsidiaries |
4,338,269 | | 500 | (4,338,269 | ) | 500 | ||||||||||||||
Assets held for sale |
| 1,792,343 | 19,889 | | 1,812,232 | |||||||||||||||
Other assets |
| 125,014 | 955,630 | 6 | 1,080,650 | |||||||||||||||
Total assets |
$ | 4,338,345 | $ | 4,319,353 | $ | 2,548,635 | $ | (4,338,263 | ) | $ | 6,868,070 | |||||||||
Commercial paper and other
short-term borrowings |
$ | | $ | 1,651,237 | $ | | $ | | $ | 1,651,237 | ||||||||||
Accts. payable to customers,
brokers and dealers |
| 615,858 | | | 615,858 | |||||||||||||||
Customer deposits |
| 1,039,238 | | | 1,039,238 | |||||||||||||||
Long-term debt |
| 502,295 | 17,508 | | 519,803 | |||||||||||||||
Liabilities held for sale |
| 748,504 | 2,278 | | 750,782 | |||||||||||||||
Other liabilities |
2 | 234,576 | 975,190 | 22 | 1,209,790 | |||||||||||||||
Net intercompany advances |
3,256,981 | (1,426,182 | ) | (1,830,799 | ) | | | |||||||||||||
Stockholders equity |
1,081,362 | 953,827 | 3,384,458 | (4,338,285 | ) | 1,081,362 | ||||||||||||||
Total liabilities and
stockholders equity |
$ | 4,338,345 | $ | 4,319,353 | $ | 2,548,635 | $ | (4,338,263 | ) | $ | 6,868,070 | |||||||||
-26-
H&R Block, Inc. | BFC | Other | Consolidated | |||||||||||||||||
April 30, 2007 | (Guarantor) | (Issuer) | Subsidiaries | Elims | H&R Block | |||||||||||||||
Cash & cash equivalents |
$ | | $ | 165,118 | $ | 756,720 | $ | | $ | 921,838 | ||||||||||
Cash & cash equivalents restricted |
| 329,000 | 3,646 | | 332,646 | |||||||||||||||
Receivables from customers,
brokers and dealers, net |
| 410,522 | | | 410,522 | |||||||||||||||
Receivables, net |
233 | 154,060 | 401,962 | | 556,255 | |||||||||||||||
Mortgage loans held for investment |
| 1,358,222 | | | 1,358,222 | |||||||||||||||
Intangible assets and goodwill, net |
| 197,914 | 977,418 | | 1,175,332 | |||||||||||||||
Investments in subsidiaries |
4,586,474 | | 414 | (4,586,474 | ) | 414 | ||||||||||||||
Assets held for sale |
| 1,720,984 | 25,975 | | 1,746,959 | |||||||||||||||
Other assets |
| 129,879 | 911,976 | 7 | 1,041,862 | |||||||||||||||
Total assets |
$ | 4,586,707 | $ | 4,465,699 | $ | 3,078,111 | $ | (4,586,467 | ) | $ | 7,544,050 | |||||||||
Commercial paper and other
short-term borrowings |
$ | | $ | 1,567,082 | $ | | $ | | $ | 1,567,082 | ||||||||||
Customer deposits |
| 1,129,263 | | | 1,129,263 | |||||||||||||||
Accts. payable to customers,
brokers and dealers |
| 633,189 | | | 633,189 | |||||||||||||||
Long-term debt |
| 502,236 | 17,571 | | 519,807 | |||||||||||||||
Liabilities held for sale |
| 610,391 | 4,982 | | 615,373 | |||||||||||||||
Other liabilities |
2 | 254,906 | 1,409,929 | | 1,664,837 | |||||||||||||||
Net intercompany advances |
3,172,206 | (1,341,912 | ) | (1,830,294 | ) | | | |||||||||||||
Stockholders equity |
1,414,499 | 1,110,544 | 3,475,923 | (4,586,467 | ) | 1,414,499 | ||||||||||||||
Total liabilities and
stockholders equity |
$ | 4,586,707 | $ | 4,465,699 | $ | 3,078,111 | $ | (4,586,467 | ) | $ | 7,544,050 | |||||||||
-27-
Condensed Consolidating Statements of Cash Flows | (in 000s) | |||||||||||||||||||
Three months ended | H&R Block, Inc. | BFC | Other | Consolidated | ||||||||||||||||
July 31, 2007 | (Guarantor) | (Issuer) | Subsidiaries | Elims | H&R Block | |||||||||||||||
Net cash provided by (used in)
operating activities: |
$ | 8,194 | $ | (107,033 | ) | $ | (333,344 | ) | $ | | $ | (432,183 | ) | |||||||
Cash flows from investing: |
||||||||||||||||||||
Mortgage loans originated for
investment, net |
| 111,164 | | | 111,164 | |||||||||||||||
Purchase property & equipment |
| (5,124 | ) | (9,373 | ) | | (14,497 | ) | ||||||||||||
Payments for business acquisitions |
| | (20,887 | ) | | (20,887 | ) | |||||||||||||
Net intercompany advances |
24,566 | | | (24,566 | ) | | ||||||||||||||
Investing cash flows from
discontinued operations |
| (557 | ) | 3,625 | | 3,068 | ||||||||||||||
Other, net |
| (295 | ) | 6,994 | | 6,699 | ||||||||||||||
Net cash provided by (used in)
investing activities |
24,566 | 105,188 | (19,641 | ) | (24,566 | ) | 85,547 | |||||||||||||
Cash flows from financing: |
||||||||||||||||||||
Repayments of commercial paper |
| (3,463,719 | ) | | | (3,463,719 | ) | |||||||||||||
Proceeds from commercial paper |
| 3,622,874 | | | 3,622,874 | |||||||||||||||
Repayments of short-term borrowings |
| (560,000 | ) | | | (560,000 | ) | |||||||||||||
Proceeds from short-term borrowings |
| 485,000 | | | 485,000 | |||||||||||||||
Customer deposits |
| (90,378 | ) | | | (90,378 | ) | |||||||||||||
Dividends paid |
(43,937 | ) | | | | (43,937 | ) | |||||||||||||
Proceeds from issuance of
common stock |
9,788 | | | | 9,788 | |||||||||||||||
Net intercompany advances |
| 44,132 | (68,698 | ) | 24,566 | | ||||||||||||||
Financing cash flows from
discontinued operations |
| (47,535 | ) | | | (47,535 | ) | |||||||||||||
Other, net |
1,389 | (9,495 | ) | (41,518 | ) | | (49,624 | ) | ||||||||||||
Net cash provided by (used in)
financing activities |
(32,760 | ) | (19,121 | ) | (110,216 | ) | 24,566 | (137,531 | ) | |||||||||||
Net decrease in cash |
| (20,966 | ) | (463,201 | ) | | (484,167 | ) | ||||||||||||
Cash beginning of period |
| 165,118 | 756,720 | | 921,838 | |||||||||||||||
Cash end of period |
$ | | $ | 144,152 | $ | 293,519 | $ | | $ | 437,671 | ||||||||||
-28-
Three months ended | H&R Block, Inc. | BFC | Other | Consolidated | ||||||||||||||||
July 31, 2006 | (Guarantor) | (Issuer) | Subsidiaries | Elims | H&R Block | |||||||||||||||
Net cash provided by (used in)
operating activities: |
$ | 16,281 | $ | 245,863 | $ | (738,203 | ) | $ | | $ | (476,059 | ) | ||||||||
Cash flows from investing: |
||||||||||||||||||||
Mortgage loans originated for
investment, net |
| (135,161 | ) | | | (135,161 | ) | |||||||||||||
Purchase property & equipment |
| 3,610 | (37,968 | ) | | (34,358 | ) | |||||||||||||
Payments for business acquisitions |
| | (4,627 | ) | | (4,627 | ) | |||||||||||||
Net intercompany advances |
196,279 | | | (196,279 | ) | | ||||||||||||||
Investing cash flows from
discontinued operations |
| (2,734 | ) | (1,137 | ) | | (3,871 | ) | ||||||||||||
Other, net |
| (5,222 | ) | 6,996 | | 1,774 | ||||||||||||||
Net cash provided by (used in)
investing activities |
196,279 | (139,507 | ) | (36,736 | ) | (196,279 | ) | (176,243 | ) | |||||||||||
Cash flows from financing: |
||||||||||||||||||||
Repayments of commercial paper |
| (1,034,210 | ) | | | (1,034,210 | ) | |||||||||||||
Proceeds from issuance of
commercial paper |
| 1,223,566 | | | 1,223,566 | |||||||||||||||
Dividends paid |
(40,485 | ) | | | | (40,485 | ) | |||||||||||||
Payments to acquire treasury shares |
(180,897 | ) | | | | (180,897 | ) | |||||||||||||
Proceeds from issuance of
common stock |
6,791 | | | | 6,791 | |||||||||||||||
Net intercompany advances |
| (649,771 | ) | 453,492 | 196,279 | | ||||||||||||||
Customer deposits |
| 404,030 | | | 404,030 | |||||||||||||||
Financing cash flows from
discontinued operations |
| | (100 | ) | | (100 | ) | |||||||||||||
Other, net |
2,031 | (9,808 | ) | (45,772 | ) | | (53,549 | ) | ||||||||||||
Net cash provided by (used in)
financing activities |
(212,560 | ) | (66,193 | ) | 407,620 | 196,279 | 325,146 | |||||||||||||
Net increase (decrease) in cash |
| 40,163 | (367,319 | ) | | (327,156 | ) | |||||||||||||
Cash beginning of period |
| 134,407 | 539,420 | | 673,827 | |||||||||||||||
Cash end of period |
$ | | $ | 174,570 | $ | 172,101 | $ | | $ | 346,671 | ||||||||||
-29-
ITEM 2. | MANAGEMENTS DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS |
-30-
-31-
Tax Services Operating Results | (in 000s) | |||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Service revenues: |
||||||||
Tax preparation fees |
$ | 24,924 | $ | 25,325 | ||||
Other services |
37,349 | 35,012 | ||||||
62,273 | 60,337 | |||||||
Royalties |
2,842 | 2,923 | ||||||
Other |
4,748 | 2,398 | ||||||
Total revenues |
69,863 | 65,658 | ||||||
Cost of services: |
||||||||
Compensation and benefits |
46,140 | 45,583 | ||||||
Occupancy |
74,960 | 67,580 | ||||||
Depreciation |
8,160 | 9,251 | ||||||
Other |
55,165 | 48,172 | ||||||
184,425 | 170,586 | |||||||
Cost of other revenues, selling, general and administrative |
57,727 | 48,126 | ||||||
Total expenses |
242,152 | 218,712 | ||||||
Pretax loss |
$ | (172,289 | ) | $ | (153,054 | ) | ||
-32-
Three months ended July 31, | 2007 | 2006 | ||||||
Accounting, tax and consulting: |
||||||||
Chargeable hours |
1,039,190 | 1,063,011 | ||||||
Chargeable hours per person |
274 | 275 | ||||||
Net billed rate per hour |
$ | 144 | $ | 142 | ||||
Average margin per person |
$ | 19,225 | $ | 19,937 |
Business Services Operating Results | (in 000s) | |||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Service revenues: |
||||||||
Accounting, tax and consulting |
$ | 162,815 | $ | 164,789 | ||||
Capital markets |
10,842 | 13,660 | ||||||
Other services |
7,745 | 7,778 | ||||||
181,402 | 186,227 | |||||||
Other |
11,421 | 9,230 | ||||||
Total revenues |
192,823 | 195,457 | ||||||
Cost of services: |
||||||||
Compensation and benefits |
109,852 | 114,778 | ||||||
Occupancy |
17,862 | 17,203 | ||||||
Other |
18,420 | 17,931 | ||||||
146,134 | 149,912 | |||||||
Amortization of intangible assets |
3,626 | 4,508 | ||||||
Cost of other revenues, selling, general and administrative |
44,969 | 48,004 | ||||||
Total expenses |
194,729 | 202,424 | ||||||
Pretax loss |
$ | (1,906 | ) | $ | (6,967 | ) | ||
-33-
Three months ended July 31, | 2007 | 2006 | ||||||
Broker-dealer: |
||||||||
Traditional brokerage accounts (1) |
383,229 | 409,147 | ||||||
New traditional brokerage accounts funded
by tax clients |
3,311 | 3,188 | ||||||
Cross-service revenue as a percent
of total production revenue |
18.1 | % | 17.6 | % | ||||
Average assets per traditional
brokerage account |
$ | 84,775 | $ | 75,311 | ||||
Average margin balances (millions) |
$ | 357 | $ | 451 | ||||
Average customer payable balances (millions) |
$ | 560 | $ | 647 | ||||
Number of advisors |
936 | 938 | ||||||
Banking: |
||||||||
Efficiency ratio (2) |
37 | % | 35 | % | ||||
Annualized net interest margin (3) |
2.08 | % | 3.65 | % | ||||
Annualized pretax return on average assets (4) |
1.34 | % | 1.15 | % | ||||
Total assets (thousands) |
$ | 1,336,705 | $ | 566,792 | ||||
Loans
purchased from affiliates (thousands): |
||||||||
Purchased
from affiliates |
$ | 56,341 | $ | 553,502 | ||||
Put back to
affiliates |
(96,838 | ) | | |||||
$ | (40,497 | ) | $ | 553,502 | ||||
(1) | Includes only accounts with a positive balance. | |
(2) | Defined as non-interest expense divided by revenue net of interest expense. See Reconciliation of Non-GAAP Financial Information at the end of Part I, Item 2. | |
(3) | Defined as annualized net interest revenue divided by average assets. See Reconciliation of Non-GAAP Financial Information at the end of Part I, Item 2. | |
(4) | Defined as annualized pretax banking income divided by average assets. See Reconciliation of Non-GAAP Financial Information at the end of Part I, Item 2. |
-34-
Consumer Financial Services Operating Results | (in 000s) | |||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Service revenues: |
||||||||
Financial advisor production revenue |
$ | 58,296 | $ | 47,019 | ||||
Other |
18,067 | 8,368 | ||||||
76,363 | 55,387 | |||||||
Net interest income: |
||||||||
Margin lending |
12,272 | 13,799 | ||||||
Banking activities |
7,503 | 3,729 | ||||||
19,775 | 17,528 | |||||||
Provision for loan loss reserves |
(2,084 | ) | (1,338 | ) | ||||
Other |
40 | 265 | ||||||
Total revenues (1) |
94,094 | 71,842 | ||||||
Cost of services: |
||||||||
Compensation and benefits |
41,207 | 31,864 | ||||||
Occupancy |
5,179 | 5,061 | ||||||
Other |
4,810 | 5,165 | ||||||
51,196 | 42,090 | |||||||
Amortization of intangible assets |
9,156 | 9,156 | ||||||
Selling, general and administrative |
27,536 | 23,665 | ||||||
Total expenses |
87,888 | 74,911 | ||||||
Pretax income (loss) |
$ | 6,206 | $ | (3,069 | ) | |||
(1) | Total revenues, less interest expense and loan loss reserves on mortgage loans held for investment. |
Three months ended July 31, | 2007 | 2006 | ||||||
Client trades |
242,087 | 224,048 | ||||||
Average revenue per trade |
$ | 136.53 | $ | 112.68 | ||||
Ending balance of assets under
administration (billions) |
$ | 32.5 | $ | 30.8 | ||||
Annualized productivity per advisor |
$ | 253,000 | $ | 195,000 |
(in 000s) | ||||||||||||||||
Average Balance | Average Rate Earned (Paid) | |||||||||||||||
Three months ended July 31, | 2007 | 2006 | 2007 | 2006 | ||||||||||||
Loans |
$ | 1,339,049 | $ | 380,866 | 6.72 | % | 7.00 | % | ||||||||
Investments |
85,235 | 20,879 | 5.35 | % | 4.93 | % | ||||||||||
Deposits |
1,105,125 | 247,445 | (5.11 | %) | (5.13 | %) |
-35-
-36-
Discontinued Operations Operating Statistics | (in 000s) | |||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Volume of loans originated: |
||||||||
Wholesale (non-prime) |
$ | 2,973,423 | $ | 7,207,631 | ||||
Retail: |
||||||||
Prime |
85,254 | 584,426 | ||||||
Non-prime |
226,803 | 259,888 | ||||||
$ | 3,285,480 | $ | 8,051,945 | |||||
Loan characteristics: |
||||||||
Weighted average FICO score (1) |
616 | 614 | ||||||
Weighted average interest rate for borrowers (WAC) (1) |
8.64 | % | 8.68 | % | ||||
Weighted average loan-to-value (1) |
80.0 | % | 82.6 | % | ||||
Origination margin (% of origination volume): |
||||||||
Loan sale premium (discount) |
(2.12 | %) | 1.48 | % | ||||
Residual cash flows from beneficial
interest in Trusts |
0.20 | % | 0.56 | % | ||||
Gain on derivative instruments |
0.68 | % | 0.16 | % | ||||
Loan sale repurchase reserves |
(4.79 | %) | (1.15 | %) | ||||
Retained mortgage servicing rights |
0.71 | % | 0.62 | % | ||||
(5.32 | %) | 1.67 | % | |||||
Cost of acquisition |
0.08 | % | (0.14 | %) | ||||
Direct origination expenses |
(0.62 | %) | (0.51 | %) | ||||
Net gain on sale gross margin (2) |
(5.86 | %) | 1.02 | % | ||||
Other cost of origination |
(2.00 | %) | (1.40 | %) | ||||
Other |
0.06 | % | 0.13 | % | ||||
Net margin |
(7.80 | %) | (0.25 | %) | ||||
Total cost of origination (3) |
2.62 | % | 1.91 | % | ||||
Total cost of origination and acquisition |
2.54 | % | 2.05 | % | ||||
Loan delivery: |
||||||||
Loan sales: |
||||||||
Third-party buyers |
$ | 3,115,996 | $ | 7,914,333 | ||||
HRB Bank, net of repurchases |
(40,497 | ) | 553,502 | |||||
$ | 3,075,499 | $ | 8,467,835 | |||||
Execution price (4) |
0.27 | % | 1.31 | % |
(1) | Represents non-prime production. | |
(2) | Defined as gain on sale of mortgage loans (including gain or loss on derivatives, mortgage servicing rights and net of direct origination and acquisition expenses) divided by origination volume. | |
(3) | See Reconciliation of Non-GAAP Financial Information at the end of Part I, Item 2. | |
(4) | Defined as total premium received divided by total balance of loans delivered to third-party investors or securitization vehicles (excluding mortgage servicing rights and the effect of loan origination expenses). |
-37-
Discontinued Operations Operating Results | (in 000s) | |||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Components of gains on sales: |
||||||||
Gain (loss) on mortgage loans |
$ | (57,374 | ) | $ | 161,366 | |||
Gain on derivatives |
22,259 | 13,243 | ||||||
Loan sale repurchase reserves |
(157,296 | ) | (92,737 | ) | ||||
Impairment of residual interests |
(49,604 | ) | (17,266 | ) | ||||
(242,015 | ) | 64,606 | ||||||
Interest income |
15,099 | 15,300 | ||||||
Loan servicing revenue |
97,399 | 108,924 | ||||||
Other |
6,127 | 9,872 | ||||||
Total revenues |
(123,390 | ) | 198,702 | |||||
Cost of services |
71,617 | 88,328 | ||||||
Cost of other revenues |
56,070 | 73,200 | ||||||
Impairments |
23,229 | | ||||||
Selling, general and administrative |
61,091 | 61,859 | ||||||
Total expenses |
212,007 | 223,387 | ||||||
Pretax loss |
(335,397 | ) | (24,685 | ) | ||||
Income tax benefit |
(142,640 | ) | (11,147 | ) | ||||
Net loss |
$ | (192,757 | ) | $ | (13,538 | ) | ||
-38-
(dollars in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Application process: |
||||||||
Total number of applications |
28,774 | 73,736 | ||||||
Number of sales associates (1) |
1,404 | 2,649 | ||||||
Closing ratio (2) |
45.5 | % | 53.8 | % | ||||
Originations: |
||||||||
Total number of loans originated |
13,082 | 39,672 | ||||||
WAC |
8.64 | % | 8.68 | % | ||||
Average loan size |
$ | 251 | $ | 203 | ||||
Total volume of loans originated |
$ | 3,285,480 | $ | 8,051,945 | ||||
Direct origination and acquisition expenses, net |
$ | 17,727 | $ | 52,566 | ||||
Revenue (loan value): |
||||||||
Net gain on sale gross margin (3) |
(5.86 | %) | 1.02 | % |
(1) | Includes all direct sales and back office sales support associates. | |
(2) | Percentage of loans funded divided by total applications in the period. | |
(3) | Defined as gain on sale of mortgage loans (including gain or loss on derivatives, mortgage servicing rights and net of direct origination and acquisition expenses) divided by origination volume. |
-39-
(dollars in 000s) | ||||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Average servicing portfolio: |
||||||||
With related MSRs |
$ | 62,565,520 | $ | 63,562,956 | ||||
Without related MSRs |
3,024,082 | 10,443,256 | ||||||
$ | 65,589,602 | $ | 74,006,212 | |||||
Ending servicing portfolio: |
||||||||
With related MSRs |
$ | 61,341,200 | $ | 64,187,360 | ||||
Without related MSRs |
2,929,205 | 10,333,107 | ||||||
$ | 64,270,405 | $ | 74,520,467 | |||||
Number of loans serviced |
363,021 | 439,707 | ||||||
Average delinquency rate |
15.42 | % | 7.33 | % | ||||
Weighted average FICO score |
622 | 621 | ||||||
Weighted average interest rate (WAC) of portfolio |
8.35 | % | 7.93 | % | ||||
Carrying value of MSRs |
$ | 232,714 | $ | 275,266 |
-40-
-41-
-42-
(in 000s) | ||||||||||||||||||||||||
Consumer | ||||||||||||||||||||||||
Tax | Business | Financial | Discontinued | Consolidated | ||||||||||||||||||||
Services | Services | Services | Corporate | Operations | H&R Block | |||||||||||||||||||
Cash provided by (used in): |
||||||||||||||||||||||||
Operations |
$ | (222,082 | ) | $ | 47,776 | $ | 46,796 | $ | (227,402 | ) | $ | (77,271 | ) | $ | (432,183 | ) | ||||||||
Investing |
(18,514 | ) | (10,735 | ) | 112,168 | (440 | ) | 3,068 | 85,547 | |||||||||||||||
Financing |
(39,479 | ) | | (175,974 | ) | 125,457 | (47,535 | ) | (137,531 | ) | ||||||||||||||
Net intercompany |
293,486 | (52,207 | ) | (2,841 | ) | (320,861 | ) | 82,423 | |
-43-
(dollars in 000s) | ||||||||||
Facility Expiration Date | Waiver Expiration Date | Total Capacity | Outstanding Loans | |||||||
October 2, 2007 |
October 2, 2007 | $ | 1,000,000 | $ | 402,068 | |||||
October 2, 2007 |
September 30, 2007 | 500,000 | (1) | 9,157 | ||||||
October 31, 2007 |
N/A (2) | 250,000 | 217,388 | |||||||
November 9, 2007 |
September 30, 2007 | 1,000,000 | 277,987 | |||||||
January 15, 2008 |
January 15, 2008 | 500,000 | 314,979 | |||||||
January 18, 2008 |
October 30, 2007 | 750,000 | 95,775 | |||||||
April 25, 2008 |
April 25, 2008 | 2,000,000 | 332,922 | |||||||
June 12, 2008 |
N/A (2) | 2,002,000 | 431,899 | |||||||
$ | 8,002,000 | $ | 2,082,175 | |||||||
(1) | Represents $500.0 million related to an on-balance sheet facility, as discussed below. | |
(2) | The agreement related to this facility has been amended to remove the minimum net income financial covenant through the facility expiration date. |
Short-term | Long-term | Outlook | ||||||||||
Fitch |
F2 | A- | Negative | |||||||||
Moodys (1) |
P2 | A3 | Negative | |||||||||
S&P (2) |
A2 | BBB+ | Negative | |||||||||
DBRS
(3) |
R-1 (low) | A | Stable |
(1) | Long-term rating of Baa1 effective August 21, 2007. | |
(2) | Short-term rating of A3 and long-term rating of BBB- effective August 31, 2007. | |
(3) | All ratings have an outlook of Under Review with Negative Implications effective August 31, 2007. |
-44-
-45-
-46-
Assumption | Impact on Fair Value | |||
Prepayments (including defaults): |
||||
Adverse 10% % impact on fair value |
(8 | %) | ||
Adverse 20% % impact on fair value |
(15 | %) | ||
Discount rate: |
||||
Adverse 10% % impact on fair value |
(3 | %) | ||
Adverse 20% %$impact on fair value |
(7 | %) | ||
Ancillary Fees and Income: |
||||
Adverse 10% %impact on fair value |
(4 | %) | ||
Adverse 20% % impact on fair value |
(9 | %) | ||
Costs to service: |
||||
Adverse 10% % impact on fair value |
(5 | %) | ||
Adverse 20% % impact on fair value |
(9 | %) |
-47-
Banking Ratios | (dollars in 000s) | |||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Efficiency Ratio: |
||||||||
Total Consumer Financial Services expenses |
$ | 108,166 | $ | 81,898 | ||||
Less: Interest and non-banking expenses |
(104,043 | ) | (80,564 | ) | ||||
Non-interest banking expenses |
$ | 4,123 | $ | 1,334 | ||||
Total Consumer Financial Services revenues |
$ | 114,372 | $ | 78,829 | ||||
Less: Non-banking revenues and interest expense |
(103,323 | ) | (74,988 | ) | ||||
Banking revenue net of interest expense |
$ | 11,049 | $ | 3,841 | ||||
37 | % | 35 | % | |||||
Net Interest Margin (annualized): |
||||||||
Net banking interest revenue |
$ | 7,503 | $ | 3,729 | ||||
Net banking interest revenue (annualized) |
$ | 30,012 | $ | 14,916 | ||||
Divided by average assets |
$ | 1,442,299 | $ | 408,117 | ||||
2.08 | % | 3.65 | % | |||||
Return on Average Assets (annualized): |
||||||||
Total Consumer Financial
Services pretax income |
$ | 6,206 | $ | (3,069 | ) | |||
Less: Non-banking pretax income (loss) |
1,364 | (4,238 | ) | |||||
Pretax banking income |
$ | 4,842 | $ | 1,169 | ||||
Pretax banking income (annualized) |
$ | 19,368 | $ | 4,676 | ||||
Divided by average assets |
$ | 1,442,299 | $ | 408,117 | ||||
1.34 | % | 1.15 | % |
Discontinued Operations - Origination Margin | (dollars in 000s) | |||||||
Three months ended July 31, | 2007 | 2006 | ||||||
Total expenses |
$ | 212,007 | $ | 223,387 | ||||
Add:
Expenses netted against gain on sale revenues |
17,727 | 52,566 | ||||||
Less: |
||||||||
Cost of services |
71,617 | 88,328 | ||||||
Cost of acquisition |
(2,603 | ) | 10,924 | |||||
Allocated support departments |
2,183 | 6,818 | ||||||
Other |
72,568 | 16,480 | ||||||
$ | 85,969 | $ | 153,403 | |||||
Divided by origination volume |
$ | 3,285,480 | $ | 8,051,945 | ||||
Total cost of origination |
2.62 | % | 1.91 | % |
-48-
-49-
-50-
(in 000s) | ||||||||||||||||||||||||||||
Carrying Value at | Basis Point Change | |||||||||||||||||||||||||||
July 31, 2007 | -300 | -200 | -100 | +100 | +200 | +300 | ||||||||||||||||||||||
Mortgage loans held for investment |
$ | 1,241,281 | $ | 37,676 | $ | 31,833 | $ | 21,581 | $ | (22,465 | ) | $ | (47,345 | ) | $ | (72,970 | ) | |||||||||||
Mortgage loans held for sale |
432,173 | 9,753 | 6,433 | 3,175 | (3,031 | ) | (5,239 | ) | (8,072 | ) | ||||||||||||||||||
Residual interests in securitizations |
90,315 | 1,422 | (448 | ) | (348 | ) | 4,714 | 7,489 | 8,652 | |||||||||||||||||||
Beneficial interest in Trusts trading |
54,450 | 86,359 | 55,223 | 25,319 | (24,287 | ) | (47,849 | ) | (72,332 | ) | ||||||||||||||||||
Forward loan sale commitments |
26,072 | 25,467 | 16,259 | 7,509 | (7,224 | ) | (14,138 | ) | (21,521 | ) |
-51-
-52-
-53-
-54-
-55-
(shares in 000s) | ||||||||||||||||
Total Number of Shares | Maximum Number | |||||||||||||||
Total | Average | Purchased as Part of | of Shares that May | |||||||||||||
Number of Shares | Price Paid | Publicly Announced | Be Purchased Under | |||||||||||||
Purchased (1) | per Share | Plans or Programs (2) | the Plans or Programs (2) | |||||||||||||
May 1 - May 31 |
5 | $ | 22.89 | | 22,352 | |||||||||||
June 1 - June 30 |
8 | $ | 23.29 | | 22,352 | |||||||||||
July 1 - July 31 |
217 | $ | 23.34 | | 22,352 |
(1) | We purchased 230,235 shares in connection with the funding of employee income tax withholding obligations arising upon the exercise of stock options or the lapse of restrictions on nonvested shares. | |
(2) | On June 9, 2004, our Board of Directors approved the repurchase of 15.0 million shares of H&R Block, Inc. common stock. On June 7, 2006, our Board approved an additional authorization to repurchase 20.0 million shares. These authorizations have no expiration date. |
-56-
10.1 | License Agreement effective August 1, 2007, between H&R Block Services, Inc. and Sears, Roebuck and Co.* | ||
10.2 | Amendment Number Eleven dated June 29, 2007 to the Amended and Restated Indenture dated as of November 25, 2003, between Option One Owner Trust 2001-2 and Wells Fargo Bank N.A. | ||
10.3 | Amendment Number Nine to the Amended and Restated Note Purchase Agreement dated as of November 25, 2003 among Option One Owner Trust 2001-2, Option One Loan Warehouse LLC, and Bank of America, N.A. | ||
10.4 | Waiver and Amendment Number Two to Amended and Restated Sale and Servicing Agreement dated July 19, 2007 by and among Option One Owner Trust 2003-5, Option One Mortgage Corporation, Option One Mortgage Capital Corporation, Option One Loan Warehouse LLC, Wells Fargo Bank, National Association, and Citigroup Global Markets Realty Corp. | ||
31.1 | Certification by Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. | ||
31.2 | Certification by Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. | ||
32.1 | Certification by Chief Executive Officer furnished pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002. | ||
32.2 | Certification by Chief Financial Officer furnished pursuant to 18 U.S.C. 1350, as adopted by Section 906 of the Sarbanes-Oxley Act of 2002. |
* | Confidential Information has been omitted from this exhibit and filed separately with the Commission pursuant to a confidential treatment request under Rule 24b-2. | |
** | Indicates management contract, compensatory plan or arrangement. |
-57-
H&R BLOCK, INC. | ||
Mark A. Ernst Chairman of the Board, President and Chief Executive Officer September 5, 2007 |
||
William L. Trubeck Executive Vice President and Chief Financial Officer September 5, 2007 |
||
Jeffrey E. Nachbor Senior Vice President and Corporate Controller September 5, 2007 |
-58-
GLOSSARY OF TERMS | 1 | |||||
1. |
GRANT OF LICENSE | 8 | ||||
1.1 |
License for Operations | 8 | ||||
2. |
TERM | 9 | ||||
3. |
FEES | 10 | ||||
3.1 |
Amount | 10 | ||||
4. |
USE OF MARKS | 10 | ||||
4.1 |
Licensed Business Name | 10 | ||||
4.2 |
Other Communications | 10 | ||||
4.3 |
Use and Registration of Licensed Business Marks | 10 | ||||
4.4 |
Prosecution of Claims Relating to Licensed Business Name | 10 | ||||
4.5 |
Rights of the Parties | 10 | ||||
4.6 |
Injunctive Relief | 11 | ||||
4.7 |
Infringing Use | 11 | ||||
4.8 |
Good Will | 11 | ||||
4.9 |
Survival | 12 | ||||
5. |
OPERATIONAL OBLIGATIONS OF LICENSEE | 12 | ||||
5.1 |
Performance Standards | 12 | ||||
5.2 |
Business Conduct | 12 | ||||
5.3 |
Hours of Operation | 12 | ||||
5.4 |
Pricing | 13 | ||||
5.5 |
Discount Policy | 13 | ||||
5.6 |
Customer Loyalty Programs | 13 | ||||
5.7 |
Customer Adjustment/Service | 13 | ||||
5.8 |
Employee Standards | 13 | ||||
5.9 |
Licensees Employees | 13 | ||||
5.10 |
Employee Compensation | 14 | ||||
5.11 |
Compliance with Labor Laws | 14 | ||||
5.12 |
Compliance with Law | 14 | ||||
5.13 |
Payment of Obligations | 15 | ||||
5.14 |
Licensees Obligations | 15 | ||||
5.15 |
Liens | 15 | ||||
5.16 |
Overseas Labor Sourcing | 15 | ||||
5.17 |
Preparer | 15 | ||||
5.18 |
Preparers Responsibilities | 16 | ||||
5.19 |
Licensees Guarantee to Customers | 16 | ||||
5.20 |
Quotation of Charges | 16 | ||||
5.21 |
Copies of Tax Returns; Taxpayers Files | 16 | ||||
6 |
LICENSED BUSINESS AREA | 16 | ||||
6.1 |
Locations | 16 | ||||
6.2 |
Existing Locations | 20 | ||||
6.3 |
Additional Locations | 20 | ||||
6.4 |
Right of First Opportunity for Other Sears Stores | 20 |
i
6.5 |
Improvements | 20 | ||||
6.6 |
Commencement of Operations | 20 | ||||
6.7 |
Condition of Licensed Business Area | 21 | ||||
6.8 |
Changes of Location/Remodeling | 21 | ||||
6.9 |
Electric/HVAC | 22 | ||||
6.10 |
Telephone Service | 22 | ||||
6.11 |
Telephone Numbers | 23 | ||||
6.12 |
Telephone Directory Listings | 23 | ||||
6.13 |
Access to Licensed Business Area | 23 | ||||
6.14 |
Effect of Store Leases | 23 | ||||
6.15 |
Waiver of Property Damages | 23 | ||||
7 |
PUBLIC COMMUNICATIONS | 24 | ||||
7.1 |
Licensee Advertising | 24 | ||||
7.2 |
Other Publicity | 25 | ||||
7.3 |
Forms | 26 | ||||
8 |
LICENSED BUSINESS EQUIPMENT | 26 | ||||
8.1 |
Licensee's Equipment | 26 | ||||
8.2 |
Licensee-Provided POS Terminal | 26 | ||||
9 |
TRANSACTION AND SETTLEMENT | 26 | ||||
9.1 |
Check Cashing | 26 | ||||
9.2 |
Charge Cards | 28 | ||||
9.3 |
Settlement | 29 | ||||
9.4 |
Licensee Reports | 29 | ||||
9.5 |
Company Audit Rights | 29 | ||||
9.6 |
Licensee Underreporting | 30 | ||||
9.7 |
Company Rights of Recoupment and Setoff | 31 | ||||
10 |
CONFIDENTIALITY; CUSTOMER INFORMATION | |||||
10.1 |
Confidential Business Information | 31 | ||||
10.2 |
Confidential Treatment and Use Restrictions | 31 | ||||
10.3 |
Licensee Customer Information | 32 | ||||
10.4 |
Company Customer Information | 32 | ||||
10.5 |
Equitable Relief | 32 | ||||
10.6 |
Post-Termination Obligation | 32 | ||||
11 |
RELATIONSHIP OF PARTIES | 32 | ||||
12 |
DEFENSE AND INDEMNITY | 33 | ||||
12.1 |
Defense | 33 | ||||
12.2 |
Indemnity | 34 | ||||
12.3 |
Survival | 35 | ||||
13 |
INSURANCE | 35 | ||||
13.1 |
Types of Insurance | 35 | ||||
13.2 |
No Cancellation Without Notice | 37 | ||||
13.3 |
Certificates | 37 | ||||
13.4 |
Expiration/Non-Renewal | 37 | ||||
13.5 |
No Waiver | 37 | ||||
14 |
TERMINATION | 37 | ||||
14.1 |
Termination of Store Locations | 37 |
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14.2 |
Termination of Company on Notice | 37 | ||||
14.3 |
Termination by Licensee on Notice | 38 | ||||
14.4 |
Termination After Opportunity to Cure | 38 | ||||
14.5 |
Termination on Store Closing or Casualty | 39 | ||||
14.6 |
Effect on Termination | 39 | ||||
14.7 |
Survivability | 39 | ||||
15 |
Assignment | 39 | ||||
15.1 |
Assignment by Licensee | 39 | ||||
15.2 |
Assignment by Company | 39 | ||||
15.3 |
Binding Nature | 40 | ||||
16 |
MISCELLANEOUS | 40 | ||||
16.1 |
Governing Law | 40 | ||||
16.2 |
Jurisdiction and Venue | 40 | ||||
16.3 |
Notices | 40 | ||||
16.4 |
Severability | 41 | ||||
16.5 |
No Waiver | 41 | ||||
16.6 |
Cumulative Rights | 41 | ||||
16.7 |
Construction | 41 | ||||
16.8 |
Survival | 41 | ||||
16.9 |
Entire Agreement; Modifications | 41 | ||||
16.10 |
Separate Counterparts | 41 | ||||
Schedule 1.1B | 43 | |||||
Schedule 3.1 | 44 | |||||
Schedule 4.3A | 45 | |||||
Schedule 6.1(f) | 47 | |||||
Schedule 6.2 | 48 | |||||
Schedule 9.2A | 1 |
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1. | Additional Location means any Designated Company Store added after the Effective Date. | |
2. | Authorized Services |
(a) | tax preparation and filing services and any service or product related thereto as offered by Licensee in Sears stores at any time prior to April 17, 2007, including: |
(i) | processing and financing customer balance due tax payments; | ||
(ii) | depositing, financing, transferring or otherwise handling customer tax refunds, | ||
(iii) | establishing or facilitating bank, savings, or investment accounts that may be set up or funded with a customers tax refund or anticipated refund proceeds (currently H&R Block Easy IRAs, H&R Block Easy Savings Accounts, and prepaid debit cards), | ||
(iv) | products currently known as refund anticipation loans, refund anticipation checks, and instant money advance loans (or similar loans which may be offered under different names); and | ||
(v) | any service guarantee or extended warranty related to any of the foregoing including Licensees Peace of Mind service guarantee, |
(b) | additional services and products not covered by subsection (a) above; provided, however, that Company may prohibit Licensee from offering such products or services within Company Stores but only as provided in this subsection (b): |
(i) | Licensee shall provide Company a written notice of its intent to offer any additional services and products by August 1 prior to the Tax Season during which Licensee proposes to offer such services or products, including: |
A. | a full description of each service or product including its use, operation, and value proposition to the consumer (sufficient to enable a person who is knowledgeable in the service or products industry to distinguish it from alternative services or products available in the industry); | ||
B. | the geographic scope of Licensees offering; | ||
C. | the launch date and expected duration of the offer; and | ||
D. | a description of the target market for the service or product. |
(ii) | Company may prohibit Licensee from offering such additional services and products if Company provides Licensee written notice of its reason for such prohibition within 30 days after its receipt of Licensees notice of its intent to offer such the intended services and products, advising that Licensees offering of such services or products would, in Companys sole judgment: |
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A. | cause Company to breach a third-party contract requirement existing prior to the date of Licensees notice (or a similar contract requirement in a successor contract, enacted after the date of Licensees notice; provided, however, that Company shall not enter into a successor contract that would prohibit Licensee from offering a service or product that Licensee has been authorized to offer in Company Stores in any of the five previous years); or | ||
B. | involve the offer or sale of competing merchandise or services otherwise offered by Company. |
(iii) | In addition, Company may prohibit Licensee from offering additional services and products if Company determines in its sole discretion that such services or products would likely negatively affect the Sears brand, if Company notifies Licensee in writing within 15 days after its receipt of notice from Licensee of the intended offering of services and products of the specific grounds for judging such service or product to have a likely effect of negatively impacting the Sears brand. Licensee shall then have 15 days to modify such service or product to address Companys grounds for concern and if properly addressed, such service or product may be offered in Company Stores and shall be deemed an Authorized Service. In the event such concerns cannot be addressed in Sears sole judgment, Licensee may not offer such product or service in Company Stores. If Company does not prohibit Licensee from offering a service or product, such service or product shall be deemed an Authorized Service. Company acknowledges that it may not withhold its approval for the purpose of negotiating any form of consideration or for any other reason, except as specifically set forth above. | ||
(iv) | This subsection (b) does not affect other provisions of this Agreement that restrict Licensees offering or performance of certain services and products, e.g., compliance with laws. |
(c) | Unless otherwise agreed in writing, Company retains the right to offer additional services that are not related to tax preparation services in any Company Stores at any time, even if Licensee is offering those same or similar services; provided, however, that after the Effective Date, Company shall not grant an exclusive right to any other licensed business to offer such services if Licensee is offering those same or similar services. | ||
(d) | The parties acknowledge that if Licensee is prohibited from offering services or products pursuant to subsection (b) above, Licensee shall no longer be obligated to tag its advertisements of such prohibited services or products as provided in Section 7.1, and Licensee may include a disclaimer in any advertising of the unavailability of such service or product at the Company Stores as deemed legally advisable by Licensee in Licensees sole discretion. |
3. | Block Plan means a diagram submitted by Company to Licensee showing the defined area of space to be provided by Company for the operation of the Licensed Business in a Designated Company Store. |
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4. | Cardholder means any person whose name is on the Credit Card or any authorized user of such Credit Card. | |
5. | Change in Control means an asset sale, merger, consolidation, or any other transaction or arrangement the effect of which is that more than 50% of the total voting power entitled to vote in the election of the board of directors of either partys ultimate parent company is held by a person or group other than the shareholders of such party, who, individually or as a group, held at least 50% of such voting power immediately prior to such event. For purposes of this definition: |
(a) | A group is two or more persons acting in coordination as a partnership, limited partnership, syndicate, or other group for the purpose of acquiring, holding, or disposing of securities of an issuer; and | ||
(b) | A partys ultimate parent company is that entity that owns, or that combination of entities that together own, directly or indirectly, at least 50% of the ownership interest in the party, and that is not owned in turn by persons who are dedicated jointly for the advancement of the business purposes of the party. |
6. | Check Cashing Fee means the fee charged by Company for cashing loan checks and refund anticipation checks bearing the name of Companys authorized tax preparation licensed business operator, issued by participating banks. | |
7. | Company Advertisements means the national advertising activities that Licensee shall engage in from December 1 through April 15 of each year during the Term, using a Company tagline consistent with the tagline used prior to the date hereof. | |
8. | Company Confidential Business Information means any information, whether disclosed in oral, written, visual, electronic or other form, that Company discloses or Licensee observes in connection with Licensees performance under this Agreement that is (i) conspicuously marked or identified at the time of disclosure as Confidential or Proprietary, (ii) disclosed in other than written form which is confirmed in writing to Licensee as confidential (with a description or summary of the information disclosed) within seven days of disclosure, or (iii) would reasonably be deemed to be confidential based on the facts as circumstances. Company Confidential Business Information includes Companys customer lists, business plans, strategies, forecasts and analyses, financial information, employee and vendor information; software (including documentation and code), hardware and system designs and protocols, product and service specifications, purchasing, logistics, sales, marketing and other business processes, and the terms and conditions of this Agreement. | |
9. | Company Customer Information means all personal and demographic information about individual Companys customers gathered by Company in the operation of its business, including names, addresses, and telephone numbers. | |
10. | Company Fees means the fees Licensee shall pay to Company. | |
11. | Company Marks means trademarks, service marks and trade names and Licensed Business Marks that are exclusively owned by or licensed to Company or any of its |
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affiliates, other than the Licensed Business Name and Licensee Marks listed on Schedule 4.3A. | ||
12. | Company Store means any traditional Sears brand full-line store locations primarily found in mall locations and the following Sears Grand stores: |
Store Number | Location | |
1802 | Gurnee, IL |
|
1813 | Pittsburgh Mills, PA |
|
1818 | Rancho Cucamonga, CA |
|
1822 | Cape Girardeau, MO |
|
1828 | Las Vegas, NV |
|
1831 | Thornton, CO |
|
1847 | Austin, TX |
|
1888 | West Jordan, UT |
13. | Confidential Business Information means any information, whether disclosed in oral, written, visual, electronic or other form, which either party discloses or observes in connection with any performance under this Agreement. | |
14. | Credit Card means each Sears Card or Third Party Credit Card. | |
15. | Customer means any customer who becomes first known to Licensee as a result of contact made through Licensees operation of the Licensed Business and who subsequently purchases services from Licensee in the Licensed Business or in another location during the same Tax Season. | |
16. | Default means any circumstance described in Section 14.2 or Section 14.3 (as applicable) that entitles a party to terminate the Agreement immediately upon delivery of written notice of such termination to the other. | |
17. | Designated Company Stores means the Company Stores listed on Schedule 1.1B, where Licensee will operate a Licensed Business during the Tax Season. | |
18. | Existing Location means any Designated Company Store where the Licensed Business was in operation either by Licensee or another vendor prior to the Effective Date. | |
19. | Forms means any or all customer contract forms, warranty or guarantee documentation and other forms and materials. | |
20. | Gross Sales means fees collected from the Licensed Business for all of Licensees Tax Services and Peace of Mind. | |
21. | Labor Laws means all federal, state and local laws, ordinances rules and regulations which Licensee shall comply with regarding its employees. | |
22. | Licensed Business means the non-exclusive privilege of conducting and operating a licensed business under this Agreement. |
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23. | Licensed Business Area means the location within each Designated Company Store where Licensee is authorized to operate the Licensed Business and the specific business being conducted pursuant to the license granted under this Agreement. | |
24. | Licensed Business Marks means the Licensed Business Name and any other trademarks and service marks used in connection with the Licensed Business that have been approved by both Company and Licensee. | |
25. | Licensed Business Name means the name H&R Block at Sears under which Licensee shall operate the Licensed Business in Designated Company Stores, excluding mall locations. | |
26. | Licensee Confidential Business Information means any information, whether disclosed in oral, written, visual, electronic or other form, that Licensee discloses or Company observes in connection with Companys performance under this Agreement, that is (i) conspicuously marked or identified at the time of disclosure as Confidential or Proprietary, (ii) disclosed in other than written form which is confirmed in writing to Company as confidential (with a description or summary of the information disclosed) within seven days of disclosure, or (iii) would reasonably be deemed to be confidential based on the facts and circumstances. Licensee Confidential Business Information includes Licensees customer lists, business plans, strategies, forecasts and analyses, financial information, employee and vendor information, software (including documentation and code), hardware and system designs, and protocols, product and service specifications, purchasing, logistics, sales, marketing and other business processes, and the terms and conditions of this Agreement. | |
27. | Licensee Customer Information means all personal and demographic information about Licensees customers gathered by Licensee in the operation of the Licensed Business, including names, addresses, telephone numbers and tax return information. | |
28. | Licensee Marks means the trademarks, service marks and trade names that are exclusively owned by or licensed to Licensee or any of its affiliates listed on Schedule 4.3A, and excluding the Licensed Business Name. | |
29. | Licensee Owned Retail Territories means the areas in which Licensee is the direct provider of Tax Services under Licensees trademarks excluding Licensees franchised territories. | |
30. | Licensee POS Terminal means a point of sale terminal for processing credit and debit card transactions that Licensee shall furnish at its expense. | |
31. | Licensees Equipment means all furniture, fixtures and equipment necessary for the efficient operation of the Licensed Business. | |
32. | Marks means Licensee Marks and Company Marks. | |
33. | Net Sales means Gross sales from operation of the Licensed Business, less taxes, returns, allowances or adjustments and discounts. |
5
34. | New Client means a paying client who did not have his or her individual tax return prepared at any H&R Block office (company or franchise), and who was not a user of any H&R Block digital tax preparation software or online product, during the prior Tax Season. | |
35. | Non-Peak Season means the period from February 16 through March 31 during each Tax Season. | |
36. | Other Sears Stores means retail formats of Sears-branded stores other than Company Stores and Sears Authorized Retail Dealer Stores that are in existence as of the Effective Date.. | |
37. | Peace of Mind means Licensees branded Peace of Mind Extended Warranty Service offered to tax clients. | |
38. | Peak Season means the periods from January 2-February 15 and April 1-April 30 during each Tax Season. | |
39. | RAC means a refund anticipation check. | |
40. | RAL means a refund anticipation loans. | |
41. | Representatives means each partys employees, directors, officers, agents and professional advisers, and each partys affiliates and their respective employees, directors, officers, agents and professional advisors. | |
42. | Sears Card means a credit card issued with branding using a Company Mark, such as a SearsCard®, Sears Premier Card®, Sears MasterCard®, Sears Gold MasterCard®, Sears Premier Gold MasterCard®, and The Great Indoors® Gold MasterCard®, with which a customer may tender payment for the Authorized Services. | |
43. | Shopping Mall means a group of stores and businesses facing a central system of walkways for pedestrians, surrounded by or contiguous with a private, shared parking lot. For purposes of this Agreement, shopping mall includes both malls where stores surround the central system of pedestrian walkways, and strip shopping centers, where a line of stores faces the parking areas, with the pedestrian walkway separating the stores and parking areas. | |
44. | Tax Classes means the operation of income tax return preparation training classes that Licensee has the option to conduct. | |
45. | Tax Promotion Period means the period from December 26 through April 15 of each year during the Term. | |
46. | Tax Season means the time period of January 2 through April 30 each year during the Term. If a Tax Season is identified to a particular calendar year (e.g., Tax Season 2008), it means January 2 through April 30 of that calendar year. | |
47. | Tax Services means the professional tax preparation services provided by Licensees individual tax professionals. |
6
48. | Term means a three year period beginning on the Effective Date and ending at the close of business on July 31, 2010. Term also includes any renewal periods agreed under Section 2.1. |
7
Company and Licensee hereby agree as follows: | ||
1. | GRANT OF LICENSE |
1.1 | License for Operations. |
(a) | License. Company grants Licensee the non-exclusive privilege of conducting and operating, and Licensee shall conduct and operate a Licensed Business to offer and sell the Authorized Services only to customers in the United States and only through Designated Company Stores. Licensee shall be permitted to conduct the Licensed Business at any time during the Tax Season or such other times as may be mutually agreed to in writing by the parties. | ||
(b) | Tax Classes. Company additionally grants to Licensee the right at Licensees option to conduct Tax Classes for the general public, but only in those Designated Company Stores where the Company Store General Manager from time to time authorizes the conduct of the Tax Classes. The amount and location of the space to be utilized for the Tax Classes shall be determined solely by the Company Store General Manager and such space shall be separate and distinct from the space required under this Agreement for the operation of the Tax Service. Terms related to the operation of Tax Classes in each location are to be agreed to between Company Store General Manager and Block District Manager. The Tax Classes shall be conducted under Licensees own name, and Companys name will not be used in connection therewith. Each Tax Class will operate for a period of time determined by Licensee, but such period shall be completed no later than mid-December of each year in which the Tax Classes are authorized. | ||
(c) | Licensees Franchisees. Licensee may operate the Licensed Business hereunder at various Designated Company Stores through operators franchised by Licensee or Licensees affiliates but only after Licensee has submitted such franchise operated locations to Company for its approval. Licensee shall make the terms and conditions of this Agreement known to all such franchise operators and secure such franchise operators written agreement to comply with all the terms and conditions hereof and to assume all of Licensees obligations hereunder in the performance of the Licensed Business on Companys premises. Licensee agrees to include in any and all agreements with its franchisees a provision that Licensee and its franchise operators acknowledge that Company is a third party |
8
beneficiary of all Licensees rights and Licensees franchise operators obligations under the agreement between Licensee and its franchise operators which directly or indirectly pertains to the control, protection, and maintenance of Companys trademarks, service marks, trade names, and the good will pertaining thereto. Accordingly, Company shall have the right to require compliance by Licensees franchise operators and to enforce directly against the franchise operators all provisions of the agreement between Licensee and its franchise operators which directly or indirectly pertain to Companys third party beneficiary rights hereunder. Such provisions shall pertain only to the control, protection and maintenance of Company trademarks, service marks, trade names, and the good will pertaining thereto, to the protection of the Designated Company Stores and their premises, and to the preservation of customer relationships in the Designated Company Stores, and are not to be construed as granting Company any right or power to control the details of the daily operation of the Licensed Business by Licensees franchise operators unrelated to the control, protection and maintenance of Company trademarks, service marks, and trade names, all of the rights and powers being retained exclusively by Licensee or its franchise operators, as the case may be. | |||
Licensee shall closely monitor the operations of such franchise operators and take all steps necessary to assure such franchise operators compliance with the terms and conditions of this Agreement. If this Agreement is terminated for any reason as to one or more Designated Company Store locations, then any agreement between the Licensee and a franchise operator of Licensee to operate the Licensed Business at such location shall also terminate simultaneously and neither Licensee nor Licensees franchise operators shall be entitled to damages, if any as a result of such termination. Notwithstanding the foregoing, Licensee shall at all times continue to be fully and primarily responsible and liable to Company for the faithful performance of all the terms and conditions of this Agreement by Licensees franchisees. | |||
(d) | No Representations. Neither party makes any promises or representations whatsoever as to the potential amount of business either party can expect at any time from the operation of the Licensed Business. Each party is solely responsible for any expenses it incurs related to this Agreement, including expenses for hiring additional employees or for acquiring additional facilities or equipment. |
2. | TERM |
2.1 | This Agreement shall be effective throughout the Term unless terminated earlier under another provision of this Agreement. Following the Expiration Date, this Agreement may be renewed for successive one year terms upon mutual written agreement of both parties. |
9
3. | FEES |
3.1 | Amount. Licensee shall pay Company Fees as described in Schedule 3.1. |
4. | USE OF MARKS |
4.1 | Licensed Business Name. Licensee shall operate the Licensed Business under the Licensed Business Name or such other name as mutually agreed to by the parties. Licensee shall not use any Company Marks, except Licensee may use Sears as part of the Licensed Business Name, in a manner approved by Sears, in communications to customers and prospective customers of the Licensed Business, and to identify the Designated Company Store where the Licensed Business is located. In this regard, any exterior signage of the Designated Company Stores that identifies the Licensed Business shall use the Licensed Business Name. Notwithstanding the above, inside each Designated Company Store, in any mall location, and in the general conduct of the Licensed Business, Licensee shall be free to use forms, other materials and operations not referring to or using the Company name. | ||
4.2 | Other Communications. Except as permitted in Section 4.3 and for purposes of disclosure to the U.S. Securities and Exchange Commission, or as otherwise specifically approved by Company, Licensee shall not use the Company Marks for any other purpose, either orally or in writing, including use on any letterhead, checks, business cards, or contracts. Licensee will make all communications with persons or entities other than customers or potential customers of the Licensed Business only in Licensees own name. | ||
4.3 | Use and Registration of Licensed Business Marks. Both Company and Licensee may jointly use the Licensed Business Name and Licensed Business Marks, and each party shall pre-approve any proposed Licensed Business Mark, other than the Licensed Business Name, which incorporates the Licensee Marks or trademarks, service marks or trade names owned by or licensed to the other party. Company acknowledges and will not contest or challenge Licensees exclusive ownership of the Licensee Marks and Licensee acknowledges and will not contest Companys or its affiliates exclusive ownership of Company Marks. Upon expiration or termination of this Agreement, each party shall immediately stop using all marks of the other party unless such post termination use is specifically authorized in this Agreement. | ||
4.4 | Prosecution of Claims Relating to Licensed Business Name. Neither party may prosecute or otherwise pursue any claim against any third party for infringement or misappropriation of the Licensed Business Name without the prior written consent of the other party, and such other party may withhold or condition its consent in its reasonable, good faith discretion. | ||
4.5 | Rights of the Parties. Neither party shall register or attempt to register any Mark of the other party. Each party shall execute all documents the other party or its affiliates requests to confirm such partys or its affiliates ownership interest in any Licensed Business Marks or Marks of that party. Nothing in this Agreement |
10
shall be construed to bar either party or its affiliates from protecting its rights in its Marks against infringement or misappropriation by any party or parties, including the other party, or from claiming rights in any intellectual property other than that as to which ownership is expressly provided for in this Agreement. | |||
4.6 | Injunctive Relief. Licensee acknowledges that the Company Marks possess a special, unique and extraordinary character, which makes it difficult to assess the monetary damage Company or its affiliates would sustain in the event of unauthorized use, and Licensee agrees that in the event of breach of this Section 4 by Licensee, there would be no adequate remedy at law and preliminary or permanent injunctive relief would be appropriate. | ||
Company acknowledges that the Licensee Marks possess a special, unique and extraordinary character, which makes it difficult to assess the monetary damage Licensee or its affiliates would sustain in the event of unauthorized use, and Company agrees that in the event of breach of this Section 4 by Company, there would be no adequate remedy at law and preliminary or permanent injunctive relief would be appropriate. | |||
4.7 | Infringing Use. Each party shall notify the other party in writing by certified mail, return receipt requested, within five business days after it has knowledge of any infringement, misuse, dilution, acts of unfair competition or damaging acts related to the other partys Marks or any names, symbols, emblems, designs or colors which would be confusingly similar in the minds of the public to the other partys Marks, as well as any other patent, trademark, trade secret, service mark, trade name, trade dress, copyright, domain name, right of publicity or other intellectual property right in any way related to or affecting the Authorized Services. The other party or its affiliates may, at its sole expense, take such action as it determines, in its sole discretion, is appropriate. Each party shall cooperate and assist in such protest or legal action at the affected partys or its affiliates expense. Neither party shall undertake any protest or legal action with respect to any Mark of the other party without first securing the other partys written permission to do so. For the purposes of this section, expenses shall include reasonable attorneys fees and costs. All recovery in the form of legal damages or settlement shall belong to the party bearing the expense of such protest or legal action. | ||
4.8 | Good Will. Licensee recognizes the substantial good will associated with any and all Company Marks as described in this Section and acknowledges that all rights therein, and good will pertaining thereto, belong to Company or its affiliates. Licensee further acknowledges that all use of the Company Marks by Licensee shall inure to the benefit of Company and will not impair the validity or good will associated with the Company Marks. | ||
Company recognizes the substantial good will associated with any and all Licensee Marks as described in this Section and acknowledges that all rights therein, and good will pertaining thereto, belong to Licensee or its affiliates. Company further acknowledges that all use of the Licensee Marks by Company |
11
shall inure to the benefit of Licensee and will not impair the validity or good will associated with the Licensee Marks. | |||
4.9 | Survival. This Section 4, except for Section 4.1 and the last two sentences of Section 4.3 survives the expiration or termination of this Agreement. |
5. | OPERATIONAL OBLIGATIONS OF LICENSEE |
5.1 | Performance Standards. Licensee acknowledges that it has procedures and policies setting minimum standards of quality, performance and customer service. Upon request, Licensee shall provide copies of relevant policies and Licensee shall immediately advise Company of any proposed changes in its standards that would reasonably be expected to negatively impact Company. Without limiting Licensees obligations under Section 5.8, Licensee shall observe no less than its minimum standards of quality, performance and customer service. Company may visit the Licensed Business area at any reasonable time during business hours to verify Licensees compliance with its standards of quality, performance and customer service. | ||
Licensee shall conduct its operations in a courteous and efficient manner and shall present a neat, business-like appearance, including following Licensees dress code. Licensee and its Franchisees shall abide by all safety and security rules and regulations of Company in effect from time to time. | |||
5.2 | Business Conduct. Licensee shall also conduct its operations in an honest and ethical manner at all times, and in accordance with the level of professional care customarily observed by highly skilled professionals rendering services similar to those offered through the Licensed Business. In dealing with Company associates and Company customers, Licensee shall adhere to the highest ethical standards. | ||
5.3 | Hours of Operation. Licensee shall staff and keep the Licensed Business open for business and operated during the same business hours that the Sears retail store is open for business during Peak Season. During Non-Peak Season, the Licensed Business shall be open for business and operated a minimum of 42 hours per week, except that if Licensee operates a tax office within one mile of a Company Store with a Licensed Business, the Licensee shall keep the Licensed Business in such Company Store staffed and open for business and operated at least the same hours as such nearby Licensee tax office. Furthermore, if at the end of the Tax Season of any year during the Term, the change in the number of Licensees completed and paid tax preparation returns during the Non-Peak Season in the Licensed Business as compared to the same period in the preceding year is three percent or more worse than the change in Licensees complete and paid tax preparation returns in the Licensed Business during the entire Tax Season from the preceding year, Licensee shall resume open hours that coincide with Companys store open hours during the Non-Peak Season in all Tax Seasons remaining in the Term. For example, if Licensees completed and paid returns from locations under this Agreement in Tax Season 2008 rose two percent from Tax Season 2007, but Licensees completed and paid returns during the Non-Peak Season in Tax Season 2008 declined by one percent from the same year earlier |
12
period, then Licensee must reinstate full Sears store hours in all Licensee offices operated under this Agreement in all periods of Tax Seasons 2009 and 2010. Notwithstanding the foregoing, the Licensed Business shall not be required to be open for business and operating during any period that the Company Store is closed. | |||
5.4 | Pricing. Company has no right or power to control the prices at which Licensee offers Authorized Services in the Licensed Business. Such right and power is retained by Licensee, but Licensee may, at its option, participate in Companys national store-wide sales and merchandise price off events. | ||
5.5 | Discount Policy. Licensee and Company shall cooperate to offer a Company employee discount for Authorized Services through Licensees Employer Solutions Program. Company shall also use reasonable business efforts to enable Licensee to communicate, at Licensees expense, the availability of the discount to Sears Holdings employees and its affiliates through W-2 inserts and messages. | ||
5.6 | Customer Loyalty Programs. Licensee may, in its discretion, accept certificates and coupons relating to customer loyalty programs that may from time to time be operated by Company. Company will provide Licensee with a list of all such loyalty programs and procedures for handling them. If Licensee agrees to accept any such certificates, Company shall reimburse Licensee for the face amount of all such certificates and coupons accepted, if Licensee has followed the prescribed procedures. | ||
5.7 | Customer Adjustment/Service. Licensee maintains a general policy of Satisfaction Guaranteed and also maintains a Standard Guarantee (as described in Section 5.19) to customers and shall promptly handle all complaints of and controversies with customers arising out of the Licensed Business in accordance with Licensees policies. Licensee shall maintain files of customer complaints and their disposition in accordance with its standard procedures and, consistent with applicable laws and upon reasonable request, make the files available to Company. | ||
5.8 | Employee Standards. Licensee shall employ all management and other personnel needed to efficiently operate the Licensed Business and to comply with all laws and regulations. Licensee shall operate the Licensed Business solely with Licensees employees, and not by using independent contractors, sub-contractors, sub-licensees or other workers not directly employed by Licensee, except for Franchisees permitted under Section 1.1(c) and certain temporary workers who obtained through an agency who are subject to Licensees policies. | ||
5.9 | Licensees Employees. Licensee has no authority to employ persons on behalf of Company. No employees of Licensee will be deemed to be employees of Company. Licensee has exclusive control over its labor and employee relations policies, and its policies relating to wages, hours, or working conditions of its employees. Licensee shall include in its policies all applicable restrictions and requirements of this Agreement that pertain to Licensees operations or the conduct of its personnel. Licensee has the exclusive right to hire, transfer, |
13
suspend, lay off, recall, promote, assign, discipline, adjust grievances and discharge its employees. But Company may request at any time, subject to applicable law, that Licensee remove from the Licensed Business any employee of Licensee, any employee of a Franchisee, or any Franchisee, who is objectionable to Company because of risk of harm or loss to the health, safety or security of Companys customers, employees or merchandise, whose manner impairs Sears customer relations, or who fails to follow Licensees employment policies. If Company objects to any of Licensees or any Franchisees employees, or any Franchisee, and Licensee decides not to remove such person, Company may terminate any affected location immediately upon written notice to Licensee. | |||
During the term of this Agreement and for 90 days after termination or expiration thereof, neither party shall solicit or offer employment (other than through advertisements of general circulation) to any person who was an employee at a District Manager level or above of the other party. | |||
5.10 | Employee Compensation. Each party shall timely pay and is solely responsible for so paying, for all compensation of its employees and shall make all necessary deductions and withholdings from its employees compensation. Each party shall timely pay, and is solely responsible for so paying or contesting in good faith all contributions, taxes and assessments, withholdings and all other requirements of Federal Social Security, Federal and state unemployment compensation, and Federal, state and local income tax laws on all compensation of its employees. | ||
5.11 | Compliance with Labor Laws. Licensee and Company shall comply with any other contract and all Federal, state and local laws, ordinances, rules and regulations regarding its employees, including minimum compensation, overtime and equal opportunities for employment, and specifically including the Federal Civil Rights Acts, Age Discrimination in Employment Act, Occupational Safety and Health Act, the Federal Fair Labor Standards Act, and the Americans with Disabilities Act, whether or not Licensee or Company, as applicable, is otherwise exempt from these acts because of its size or the nature of its business or other reason. | ||
5.12 | Compliance with Law. | ||
(a) Licensee Compliance with Law. Licensee shall obtain all permits and licenses that are required under any Federal, state, or local law, ordinance, rule or regulation for Licensees operation of the Licensed Business. Licensee shall comply and bear all costs associated with all applicable Federal, state and local laws, ordinances, rules and regulations, including rules and regulations of the Federal Trade Commission and those under the Americans with Disabilities Act in the operation of the Licensed Business. Licensee represents and warrants that Licensee and all of its suppliers, subcontractors and agents involved in the production or delivery of Authorized Services will strictly adhere to all applicable laws, regulations, and prohibitions of the United States and all countries where the Authorized Services are performed regarding the operation of their production facilities and their business and labor practices, including those concerning the |
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working conditions, wages and minimum age of the work force. Licensee further represents and warrants that the Authorized Services will not be performed, in whole or in part, by convict or forced labor. | |||
(b) Company Compliance with Law. Company shall comply with all Federal, state or local laws, rules, ordinances and regulations and obtain all permits and licenses that are required under any Federal, state, or local law, ordinance, rule or regulation, including those under the Americans with Disabilities Act which are directly related to Licensees operation of the Licensed Business in Companys stores. Company shall bear all costs associated with all applicable Federal, state and local laws, ordinances, rules and regulations, including rules and regulations of the Federal Trade Commission in the operation of its business. | |||
5.13 | Payment of Obligations. Licensee shall pay all license fees, business, use, sales, gross receipts, income, property or other applicable taxes or assessments that are charged or levied due to any act performed in connection with the Licensed Business, excluding, however, taxes and assessments on Companys income from Company Fee or applicable to Companys property. Licensee shall promptly pay all its obligations, including those for labor and material, and shall not allow any liens to attach to Companys property due to Licensees failure to pay such obligations. | ||
5.14 | Licensees Obligations. Neither party shall make any purchase or incur any obligation or expense in the name of the other party without such partys prior written consent. | ||
5.15 | Liens. Licensee shall not allow any liens, claims or encumbrances to attach to any Designated Company Stores due to any obligation of Licensee or its Franchisees. If any lien, claim or encumbrance so attaches or is threatened, Licensee shall immediately take all necessary action to cause such lien, claim or encumbrance to be satisfied and released, or Company may either terminate this Agreement or charge Licensee or withhold from the sales receipts retained under Section 9.3 all expenses, including attorneys fees, incurred by Company in removing or resolving such liens or claims. | ||
5.16 | Overseas Labor Sourcing. Licensee shall not engage in the performance of professional tax preparation services outside of the United States for customers of the Licensed Business without prior written notice to Company. | ||
5.17 | Preparer. The name H&R Block or the name of the Licensee affiliate which is the preparer of the tax return, which name shall include H&R Block, shall be placed upon each return prepared by the Licensee as the preparer of the return and the signature line on the return shall be completed in such form as will comply with Internal Revenue Service rules, instructions and practices. Licensee shall not use the name Sears nor allow it to appear in any manner on any tax returns prepared by Licensee. |
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5.18 | Preparers Responsibilities. Licensee shall advise each of its tax return preparers of the preparers responsibilities under the Internal Revenue Code and applicable regulations accordingly to standard training methods. | ||
5.19 | Licensees Guarantee to Customers. Licensee shall make available to each of its customers at the Licensed Business the guarantee that if Licensee makes any error in preparing a clients tax return that costs them interest or penalty on additional taxes due, while Licensee does not assume the liability for the additional taxes, Licensee will pay the resulting interest and penalty. Under no circumstances will Sears assume, be liable for or pay any penalties, interest, assessment or claims of any kind arising out of any actual or alleged error or omission in any tax return prepared by Licensee. | ||
5.20 | Quotation of Charges. All charges for the Tax Services will be quoted to the customer during the interview. Licensee shall not charge customers for estimates or quotes for tax preparation services. However, Licensee shall not be prevented from charging customers for selected tax services that require the preparation of estimated tax return information for the customer or other tax advice. | ||
5.21 | Copies of Tax Returns; Taxpayers Files. Licensee agrees that it will retain copies of all tax returns prepared by it in such manner and for such period of time as is consistent with Licensees maintenance of tax returns prepared for Licensees retail customers outside of the Licensed Business. Licensee shall at all times retain sole rights to its customers files. |
6. | LICENSED BUSINESS AREA |
6.1 | Locations. |
(a) | Company grants Licensee a right of first opportunity to operate a Licensed Business in any Company Store in which Company decides to make space available for a tax preparation services business. In extending such right to Licensee, Company shall provide a list to Licensee by June 1 each year during the Term containing (i) each Company Store and the location of such Company Store, (ii) whether each Company Store is available for a tax preparation licensed business, or if not available for a tax preparation licensed business, the reason for such unavailability, and (iii) the location and area of the space intended to be made available to Licensee for the Licensed Business. | ||
Companys list provided above shall make available to Licensee a right to operate a Licensed Business in 100% of Company Stores in which Company has space available, in its sole business judgment, for a tax preparation services licensed business office. If any Company Store is omitted from Companys list due to unavailability of space, Company will, at Licensees request, discuss with Licensee the stores space constraints and any alternatives that might enable Company to find space |
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available for the Licensed Business in that store. Except as otherwise provided herein, Licensee agrees to operate the Licensed Business, during each Tax Season during the Term, [***] . Licensee shall notify Company of the Company Stores where Licensee and Licensees franchisees shall operate the Licensed Business during the Tax Season (the Designated Company Stores), and such Designated Company Stores shall be set forth in a Schedule 1.1B no later than: (i) August 1 prior to the start of the Tax Season, or (ii) if Company does not provide the list by June 1, the date that is 60 days after the date Licensee receives such list from Company. Licensee and Licensees franchisees must elect to accept such location by August 1 (or such later date as is 60 days after the date License received such list from Company), or Company will be free to grant another firm (tax preparation services or otherwise) the right to operate a Licensed Business in that store, in lieu of Licensee; provided, however, that in the event such location is not identified to Licensee as being available by August 1, Company may not grant another tax preparation firm the right to operate in that store that Tax Season and such store will be available to Licensee the subsequent Tax Season. Once declined (except as provided above), the right of first opportunity is lost to Licensee as to the offered store for the remainder of the Term. The commitment of Licensee set forth in Section 6.1(a) applies only to Licensee Owned Retail Territories and only to Company Stores. Licensee shall offer the opportunity to its Franchisees to offer Authorized Services at Company Stores in such Franchisees territories, but Licensee does not guarantee or warrant that any, or any certain number of Franchisees, will do so. | |||
(b) | Notwithstanding the provisions of Section 6.1(a) of this Agreement, Licensee shall be obligated to place on the list of Designated Company Stores any Company Store at which Licensee completed (and received payment for) [***] during the immediately preceding Tax Season. Company shall be obligated to place on the list of available Company Stores, any Company Store at which Licensee completed (and received payment for) at least [***] , except Company Stores closed under Section 14.5 and Company Stores that have been remodeled or reconstructed, with the result that there is not available space for the Licensed Business (or for any other licensed business that requires a similar amount of space as the Licensed Business requires). | ||
(c) | Notwithstanding the provisions of Section 6.1(a) of this Agreement, Licensee shall not be required to operate the Licensed Business at any Company Store at which Licensee did not complete (and receive payment for) [***] . Such preceding Tax Season must be no earlier than Tax Season 2008. By way of example, [***] . Locations at which Licensee does not operate the Licensed Business under this Section 6.1(c) shall nevertheless count toward the [***] requirement of Section 6.1(a). |
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(d) | Licensee may decide to open a location offering Authorized Services in a public concourse of any Shopping Mall where Company operates a Company Store (a Mall Location) only if: |
(i) | Company has notified Licensee that it cannot provide Licensee space meeting the requirements of this Agreement; or | ||
(ii) | Company has advised Licensee that it has space meeting the requirements of this Agreement for Licensee, but Licensee nevertheless decides to open a location offering Authorized Services in a Mall Location. |
If either of these events occurs, Licensee shall arrange to lease the Mall Location for the Tax Season and the Mall Location will be operated by Licensee within the terms of this Agreement, as applicable, including receiving Company Fees. If the Mall Location is brought under the terms of this Agreement, [***] . Company shall notify Licensee in writing within thirty days after Company receives written notice from Licensee that Licensee intends to open a Mall Location whether it will bring that location under the terms of this Agreement. If Company does not notify Licensee in writing that it will has exercised such option to bring the location under the terms of this Agreement, Licensee shall be free to provide Authorized Services from such location without any obligation to Company hereunder. In addition to the right of Licensee to establish Mall Locations as set forth herein, the parties will cooperate with one another to transition locations from inside Company stores to Mall Locations as appropriate and depending on the availability and suitability of Mall Locations. [***] . | |||
(e) | Any Mall Location operated under subsection (ii) of Section 6.1(d) which Company elects to bring under the terms of this Agreement that exceeds [***] shall be handled as follows: [***] . Company shall notify Licensee in writing within thirty days after Company receives written notice from Licensee that Licensee intends to open a Mall Location whether it will bring that location under the terms of this Agreement. | ||
(f) | Company shall provide space for the operation during the Tax Season within each Designated Company Store covered by this Agreement in accordance with the specifications in Schedule 6(f). Such space shall be used solely for the conduct of the Licensed Business during the Tax Season. In the event Company does not provide space meeting the specifications on Schedule 6.1(f) in all material respects (including, but not limited to the size of the tax service office), Licensee shall provide written notice to the Company Store Manager of such deficiencies. Company shall promptly commence cure of any such deficiencies and shall thereafter work to cure such completion in as expeditious a manner as is reasonably possible under the circumstances. In the event that Company does not correct such failure or promptly commence to cure |
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within a reasonable period of time, then Licensee may withdraw from the locations at which Company does not comply without further liability by either party to the other. Any location from which Licensee withdraws pursuant to this Section shall nevertheless be included in the calculation required by Section 6.1(a) for the then-occurring (or next succeeding, if withdrawal occurs outside of a Tax Season) Tax Season as if such office were still being operated as part of the Licensed Business. | |||
(g) | Company shall not at any Designated Company Store provide space or permit operations or advertising by any other tax preparation services provider, except as set forth below. This prohibition shall also apply to any Company Store that is located at or adjacent to any Mall Locations where Licensee operates the Licensed Business under Sec. 6.1(d). However, if Licensee terminates a Licensed Business located in a Designated Company Store or ceases operations at any Mall Location (and does not enter into a Designated Company Store within such mall), and so long as Licensees termination of the location was not based on Companys failure or default under Section 14.3 or 14.4, Licensee shall have no further rights with respect to such location during the Term and Company may offer or contract with any other party to operate a tax preparation business in that Designated Company Store. | ||
(h) | The costs associated with preparing and constructing the Licensed Business Area shall be divided between the parties as set forth on Schedule 6.2. |
6.2 | Existing Locations. For any Designated Company Stores listed on Schedule 1.1B, wherein the Licensed Business was in operation on or before the Effective Date, the Licensed Business shall continue to be located in the areas where it is located on the Effective Date, subject to the other terms of this Agreement (including Section 6.8). | ||
6.3 | Additional Locations. For any Additional Location, Company shall submit no later than June 1 to Licensee a Block Plan complying with the specifications of Section 6.1. The space will be comparable in size to the locations occupied by Licensee in existing stores in that particular format. Licensee is solely responsible for providing final plans for the Licensed Business area in the Additional Locations. The expense of preparing the initial space assigned to the Licensed Business in the Additional Location will be divided between the parties as described on Schedule 6.2. All improvements or installations that vary from Companys standard specifications will be at Licensees sole expense. | ||
6.4 | Right of First Opportunity for Other Sears Stores. Company shall grant Licensee a right of first opportunity to operate a Licensed Business in all Other Sears Stores in which Company decides to make space available for a tax preparation services business, and Licensee may agree to operate a Licensed Business in any such Other Sears Stores; provided the parties can successfully negotiate a contract governing such Licensed Business. If Licensee does not elect to accept such |
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location by August 1 (or such later date as is 60 days after the date License received the list of Other Sears Stores), Company will be free to grant another firm (tax preparation services or otherwise) the right to operate a Licensed Business in that store, in lieu of Licensee; provided, however, that in the event such location is not provided to Licensee by August 1, Company may not grant another firm the right to operate in that store and such Other Sears Store will be available to Licensee the subsequent Tax Season. Once declined, the right of first opportunity is lost to Licensee as to the offered store for the remainder of the Term, unless Company failed to provide such location to Licensee by August 1, in which case Licensee shall have the right of first opportunity the subsequent Tax Season. | |||
6.5 | Improvements. All permanent improvements to the Licensed Business Area become the Companys property at the expiration or termination of this Agreement. At the expiration or termination of this Agreement, or if Licensee vacates or abandons the Licensed Business, Licensee shall convey to Company, without charge, good title to such improvements free from all liens, charges, encumbrances and rights of third parties. | ||
6.6 | Commencement of Operations. Company shall make the Licensed Business Area available to Licensee in accordance with the specifications of Schedule 6.1(f) within six days prior to the commencement of Tax Season (or 10 days prior to commencement of the Tax Season, for Designated Company Stores where the Licensed Business will be operated in permanent, built-in offices), and Licensee shall have the Licensed Business fully operational at each Designated Company Store by the start of the Tax Season provided, however that Company has made the Licensed Business Area ready for Licensee as provided above. If either party fails to comply with the timeline set forth above, the other party may, at its option, terminate the location from this Agreement and have no further obligation to the other party, in which case the party who failed to comply with the timeline shall reimburse the other party within ten days after receipt of an invoice for any cost of constructing the Licensed Business Area and of restoring the space back to its condition immediately before the start of construction. | ||
6.7 | Condition of Licensed Business Area. Licensee shall, at its expense, keep the Licensed Business Area in a thoroughly clean and neat condition and shall maintain Licensees Equipment in good order and repair. Company shall provide routine janitorial service in the Licensed Business Area, consistent with the janitorial services regularly performed in the Designated Company Store. Occupying more than the space allocated by the Block Plan, and failure to withdraw from such additional, unallocated space within 24 hours after receiving written notice from Company, is grounds for termination of the Licensed Business at a Designated Company Store, or for termination of this Agreement if the uncorrected situation exists at multiple Designated Company Stores. | ||
6.8 | Changes of Location/Remodeling. Company shall provide the Licensed Business Area consistent with the specifications set forth in Schedule 6.1(f). Company has the right, in its sole discretion, to change the location, dimensions and amount of |
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area of the Licensed Business from time to time during the Term, in accordance with Companys judgment as to what best serves the general good of the Designated Company Stores; provided, however that Licensee may refuse such relocation and such location shall nevertheless count toward the requirements of Section 6.1(a). The specifications for any such relocated Licensed Business Area shall be as set forth in Schedule 6.1(f). However, Company shall use reasonable efforts not to change the location during Tax Season. If Company changes a location during Tax Season, Company shall place signage acceptable to Licensee notifying customers of such change and directing them to the new location. If Company decides to change the location of the Licensed Business during the Tax Season, Company shall move Licensees Equipment to the new location and prepare the new space for occupancy by Licensee and the expense will be borne solely by Company. If Company decides to change the location of the Licensed Business outside of the Tax Season, Company shall move Licensees Equipment to the new location and prepare the new space for occupancy by Licensee and the expense will be allocated between the parties as described on Schedule 6.2. If Licensee initiates or requests a change in location, dimensions or amount of space, Licensee shall bear all expense of moving Licensees Equipment and the parties will share the expense of preparing the new space for occupancy as described on Schedule 6.2. | |||
If Licensee agrees that a Licensed Business Area should be remodeled and subsequently terminates or abandons the Licensed Business Area prior to the date Company has made such area ready for occupancy by Licensee, Licensee shall reimburse Company for all Companys costs incurred in planning, preparing, constructing and improving the Licensed Business Area, including the cost to restore such area to its condition immediately prior to the commencement of construction. | |||
6.9 | Electric/HVAC. Company shall furnish, at reasonable hours, and except as otherwise provided, without expense to Licensee, reasonable heat, light, air conditioning and electric power for the Licensed Business as described in more detail in Schedule 6.1(f), except when prevented by strikes, accidents, breakdowns, improvements and repairs to the heating, lighting and electric power systems or by other causes beyond Companys control. Company will not be liable for any injury or damage whatsoever that may arise from Companys failure to furnish such heat, light, air conditioning and electric power, regardless of the cause of such failure. Licensee expressly waives all claims for such injury or damage. | ||
6.10 | Telephone Service. Company shall provide a single Direct Inward Dial number for the Licensed Business Area in each Designated Company Store and Company shall bear the cost of outbound local and toll-free calls and compatible phone hardware for Licensee. Company shall pay the entire cost of the installation of the telephone equipment necessary to provide such service. If Licensee requires additional phone lines to be installed in a Licensed Business Area, Licensee shall arrange with the appropriate telephone company for such installation and all installation costs and monthly service associated with any such additional phone |
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lines are to be paid by Licensee. Licensee shall arrange with the appropriate telephone company for direct billing to Licensee of all long distance calls made in the Licensed Business location. Notwithstanding the foregoing, Licensee may install and maintain, at its own cost and expense, one or more separate data lines to be used solely for the purpose of transmitting sales and other data from the Licensed Business location to Licensees own computer data system. Licensee shall arrange with the appropriate telephone company for such installation, and all installation costs, local or long distance charges, and monthly service fees associated with any such additional data lines are to be paid by Licensee. Licensee shall arrange with the appropriate telephone company for direct billing to Licensee of all charges associated with the data lines in the Licensed Business locations. The access numbers for such data lines shall not be advertised, publicized or otherwise disclosed to customers of the Licensed Business. Upon expiration or termination of this Agreement, Licensee shall retain ownership of the telephone numbers associated with the data lines but shall immediately notify the telephone company to terminate service on the data lines at each Licensed Business location. | |||
Licensee has implemented an internal policy to establish the number of telephone lines required in a tax office based upon the number of returns prepared in that office in the prior Tax Season. Company agrees to make telephone service available based upon Licensees policy, which is as follows: |
Number of Tax Returns | Number of Lines Needed | |
Less than 750
|
1 main listed line | |
751 1,500
|
1 main listed line, 1 hunting line | |
1,501 2,250
|
1 main listed line, 2 hunting lines | |
2,251 3,000
|
1 main listed line, 3 hunting lines | |
3, 000 and over
|
1 main listed line, 3 or more hunting lines |
6.11 | Telephone Numbers. All telephone numbers that Licensee uses in the Licensed Business are Companys property and Licensee shall keep those numbers separate from phone numbers that it uses in its other business operations. Upon expiration or termination of this Agreement, Licensee shall immediately stop using such numbers and shall transfer the numbers to Company (or Companys designee), and Licensee shall immediately inform the telephone company of the transfer. | ||
6.12 | Telephone Directory Listings. Licensee shall obtain Companys approval before placing any telephone directory listings for the Licensed Business, whether in the white pages, yellow pages or electronic media, except for listings consisting only of the Licensed Business Name and its address at the Designated Company Store. | ||
6.13 | Access to Licensed Business Area. Licensee may access the Licensed Business area whenever the Designated Company Store is open to customers for business and at other reasonable times as the Designated Company Stores General |
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Manager approves. Licensee shall give Company keys to the Licensed Business Area. Company may access the Licensed Business for legitimate business purposes at any time following reasonable notice to Licensee and so as to minimize interference with Licensees Licensed Business, except in the case of an emergency. | |||
6.14 | Effect of Store Leases. If any Designated Company Store is leased to Company or is the subject of an easement agreement, this Agreement is subject to all of the terms and conditions of such lease or easement agreement. If any such lease terminates by expiration of time or otherwise, this Agreement will immediately terminate with respect to the Licensed Business area, without liability for damages as a result of such termination. | ||
6.15 | Waiver of Property Damages. Licensee waives all claims that it may have or acquire against Company and any other person or entity operating a Designated Company Store for any property damage occurring at the Designated Company Stores that results from any of the following: |
(a) | the actual or alleged negligence, act or omission of any tenant, licensee or occupant of the premises at which the Licensed Business is located; | ||
(b) | any damage caused by any casualty from any cause whatsoever, including smoke, fire, water, snow, steam, gas or odors in or from any Designated Company Store or its premises except to the extent caused by Companys negligence; | ||
(c) | the leaking of any plumbing, or because of any accident or event which may occur in any Designated Company Store or on its premises, except to the extent caused by Companys negligence; | ||
(d) | the actual or alleged acts or omission of any janitors or other person in or about any Designated Company Store or on its premises, except to the extent caused by Companys negligence; or | ||
(e) | from any other such cause whatsoever, except for damage caused by Company or such other operating entitys negligence. |
7. | PUBLIC COMMUNICATIONS |
7.1 | Licensee Advertising. Licensee shall advertise and actively promote the Licensed Business. Licensee shall at all times adhere to Company Licensed Business Marketing Manual provided to Licensee, as it may be updated from time to time (Marketing Manual). Prior to use in connection with the Licensed Business, Licensee shall submit to Company (a) all signs and advertising copy (including sales brochures, telemarketing scripts, newspaper advertisements, radio and television commercials, and internet advertising), and (b) all promotional plans and devices (including coupons, contests, events and giveaways). Licensee shall |
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not use any such advertising material, promotional plan or device without the prior written approval of Company. Company has the right, in its sole discretion, to disapprove or require modification of any and all such advertising forms and other materials containing Companys Marks. The parties acknowledge that Licensee shall be permitted to use any ads or materials which do not contain Companys Marks in its sole discretion, except that Licensee shall not use or distribute in the Licensed Business any ads or materials that disparage Company or its services or products, or that promote Companys competitors. Company shall have the right to audit at its expense, Licensees advertising and promotional materials and practices at any time to assess Licensees compliance with this Agreement, the Marketing Manual and applicable legal requirements. Any unauthorized use of the Company Marks by Licensee, including the unauthorized use by Licensee of any Company Marks as part of an electronic address, domain name, web site or search engine, shall constitute a breach of this Agreement and an infringement of the rights of Company in and to the Company Marks. | |||
During the period from December 1 through April 15 of each year during the Term, Licensee shall engage in Company Advertisements. Specifically, Licensee shall air Company Advertisements (i) designed to reach [***] or (ii) equal to [***] . Licensees goals for [***] (referenced in (i) above) will be based on the number of Designated Company Stores with Licensed Business offices each Tax Season, as follows: |
0-599 stores: |
0 | |||
600 - 649 stores: |
750 | |||
650 714 stores: |
1,000 | |||
715 + stores: |
1,200 |
All costs relative to advertisements will be borne by Licensee. To the extent complete, before the start of each Tax Season, Licensee shall provide Company with its marketing and advertising plan (including scheduling, time slots, programs, and advertisement varieties) for the Tax Season, including the use of Sears taglines. | |||
Licensee agrees that at Companys request and at Companys expense it will at least once each year undertake a direct mail campaign to customers of the Licensed Business during the prior Tax Season to encourage such customers to return to the Licensed Business for personal tax preparation during the pending Tax Season. Company shall notify Licensee not later than September 1 of its request to undertake the direct mail campaign. The direct mail campaign shall be mailed to customers [***] . Licensee may, but shall not be required to, offer such customers a discount or other promotional offer to such customers as a part of the direct mail campaign. Licensee shall not be obligated to include in such direct mail campaign any customer who engaged Licensee at any Company Store in which Licensee will not operate for any reason during the pending Tax Season. Further, Licensee will not knowingly directly or through a third party contact any |
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customer of the Licensed Business for the purpose of directing such customer to one of Licensees offices not in a Company Store, unless such customer was a customer of a Company Store in which Licensee will not operate for any reason during the pending Tax Season. Licensee shall cross-check each list used for direct mailings against its list of customers of the Licensed Business, to prevent such prohibited contacts. Licensee shall also send out an internal message to all its field district managers each year during the Term to remind them of the prohibition against contacting a customer of the Licensee Business to direct them to one of Licensees offices. Company acknowledges that unsolicited customer migration between Company Stores and Licensees other offices occurs and is not a violation of this Section 7.1. | |||
7.2 | Other Publicity. Neither party shall issue any publicity or press release involving or affecting the other party or the Licensed Business, without the other partys prior consent, except as required by law. Neither party shall refer to this Agreement, the Licensed Business or the other party in any prospectus, annual report or other filing except to the extent required by Federal or state law or by the U.S. Securities and Exchange Commission. Licensee shall always follow Companys written policies in the Marketing Manual regarding interacting with the media. | ||
7.3 | Forms. At Companys request at any time Licensee will provide Company copies of any or all Forms used in the Licensed Business. Licensee and Company shall discuss any reasonable business request by Company to modify such Forms within 30 days after receiving Companys written request for such modifications. Licensee shall be solely responsible for the adequacy of such Forms and Company shall have no liability for any suggested changes proposed by Company which Licensee in its sole discretion adopts. Company acknowledges that the Forms constitute Licensees confidential business information, and Company agrees that it will not disclose the Forms to any third party or use for its own benefit or permit others to use any such materials and that it will return such materials to Licensee immediately upon request. |
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8. | LICENSED BUSINESS EQUIPMENT |
8.1 | Licensees Equipment. At its own expense, Licensee shall install all Licensees Equipment. Licensees Equipment, and its size, design and location, is at all times subject to Companys approval. | ||
8.2 | Licensee-Provided POS Terminal. At its expense, Licensee shall furnish a Licensee POS Terminal for use in the Licensed Business to accept the Sears Card and other forms of payment through a third party processor selected by Licensee. Licensee shall pay for all equipment, including any necessary peripheral equipment (e.g. terminals, modems and printers) required and for all installation and phone line charges for such terminal. |
9. | TRANSACTIONS AND SETTLEMENT |
9.1 | Check Cashing. |
(a) | Company may, for a fee to the customer, cash refund anticipation loan checks and refund anticipation checks bearing the H&R Block name issued by participating banks. Licensee will post signs in participating locations disclosing the availability of check cashing services at participating Company stores. Prior to cashing any such check, Company will call the number set forth on Schedule 9.1(a) each time. Company shall not advertise by name check cashing of any competing tax preparation firms checks in Designated Company Stores. | ||
(b) | In addition to the posting of signs in participating locations referred to above, brochures advising taxpayers that refund anticipation loan checks and refund anticipation checks may be cashed at and by participating Company locations may be included in the forms packet given by Licensee to each customer. In response to specific inquiries made by Licensee clients who have received refund anticipation loan checks or refund anticipation checks, Licensee will advise such clients that Company offers a check cashing service accepting refund anticipation loan checks and refund anticipation checks. | ||
(c) | Company shall be solely responsible for compliance with any licensing requirements and regulations that may apply to check cashing services. | ||
(d) | Licensee agrees to review annually with Company those losses, if any, sustained by Company due to forged or unauthorized endorsements on refund anticipation loan checks and/or refund anticipation checks. In addition, Licensee shall notify Company promptly, in the manner set forth herein, in the event that Licensee experiences any theft, misappropriation or loss of any type of refund anticipation check and/or refund anticipation check (a Fraud Event). Licensee shall send written notice to Company of any Fraud Event (Notice of Fraud), which shall set forth the specifics of the Fraud Event. Such Notice of Fraud shall be sent either via facsimile |
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or email to the individuals identified by Company prior to the start of each Tax Season. | |||
(e) | Notwithstanding anything to the contrary in this Agreement, Licensee shall indemnify, hold harmless and reimburse Company promptly for all refund checks paid out by Company that are the subject of any Fraud Event; provided, however, that Licensee shall not be obligated to reimburse Company for checks cashed by Company (i) if Company did not verify the check as provided in Section 9.1(a) or (ii) more than 24 hours after receipt of the written Notice of Fraud by Company. Company agrees that Company will not seek recovery related to any Fraud Event from banks participating in Licensees electronic refund and refund anticipation loan programs. | ||
(f) | Notwithstanding any obligation of Licensee set forth in Section 9.1(a), 9.1(b) or otherwise in this Agreement, Licensee shall not be required to promote the check cashing services of Company in any location where the following conditions have been met: |
(i) | Licensee notifies the Company Director of Business Development in writing that Licensee reasonably believes that the Check Cashing Fee charged by Company is not competitive with fees charged by other commercial check cashing services available in the community served by the Designated Company Store and such belief is based upon a benchmarking survey conducted by Licensee of at least three commercial entities that provide a reasonable representation of check cashing fees charged in the local geographic area; and | ||
(ii) | Within five business days from receipt of the notice by the Store Manager, Company does not change its fee to such amount as Licensee reasonably believes is competitive with fees charged by other commercial check cashing services available in the community served by the Company store. |
In the event that Licensee ceases promotion of Company check cashing services pursuant to this Section 9.1, Company shall have the right to post its own signage regarding the check cashing services provided by Company. | |||
9.2 | Charge Cards. |
(a) | Sears Card. Subject to the terms and conditions outlined on Schedule 9.2A (the Citibank Merchant Agreement), which is attached hereto and incorporated herein, Licensee shall accept the SearsCard®, Sears Premier Card®, SearsCharge PlusSM, Sears MasterCard®, Sears Gold MasterCard®, Sears Premier Gold MasterCard® and The Great Indoors® Gold MasterCard® or any future Sears-branded private label charge card (each, a Sears Card) issued by any bank authorized by Company to bear the Sears name or a Company affiliates name for payment for Authorized |
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Services. Licensee shall submit all Sears Card transactions processed through Companys POS system (and Companys credit card processor) to Company, in the manner that Company designates, for settlement with the issuing bank, under the terms of Schedule 9.2A. | |||
(b) | Third Party Credit Cards. Licensee may, in its sole discretion, also accept credit cards other than Sears Cards (such cards that Licensee accepts hereinafter referred to as Third Party Cards). Licensee is responsible for all interchange fees due and owing on all Third Party Card transactions. Licensee shall process all Third Party Card transactions through Licensees POS system, and submit all Third Party Card charges to Licensees credit card processor for settlement with the issuing bank, under Licensees separate Merchant Agreement with the issuing bank. All losses sustained by Licensee as a result of any non-payment by a Third Party Card cardholder or chargeback by an issuer of a Third Party Card account shall be borne solely by Licensee. | ||
(c) | Transactions. Subject to all of the terms and conditions of this Agreement, including Companys rights under Section 9.7, Company shall pay all sums due Licensee on each sale of Authorized Services made by Licensee to a cardholder that is charged to a Sears Card or Third Party Card account (each a Credit Card Sale) in accordance with Section 9.3. Licensee hereby grants Company the right to accept payments and settlements by issuers for each Credit Card Sale that is processed through Companys credit card processor on Licensees behalf, as appropriate. Licensee shall accept the Sears Card and Third Party Cards at all Licensed Business locations authorized under this Agreement for the purchase of Authorized Services, and shall require those transactions to be in United States dollars. Licensee shall not discourage or attempt to suppress or discriminate against the use of any Third Party Card or the Sears Card by any person whose name is on the card or any other authorized user of such card. Licensee may not directly or indirectly distribute or solicit any customer applications or referrals for any Third Party Cards in or through the Licensed Business. |
9.3 | Settlement. A settlement between the parties will be made monthly for all Licensed Business transactions during such period, in accordance with Companys customary accounting procedures. For Licensed Business transactions that are processed with a Sears Card through Companys POS system, Company will make payments weekly for receipts processed in the prior week period. The month-end settlement will include the weekly payment for Sears Card transactions in the last week of the fiscal month, along with other month-end deductions and reconciliations. Company shall use good faith efforts to move toward reporting (in addition to paying) on a weekly basis Licensees transactions processed with a Sears Card through Companys POS system. | ||
9.4 | Licensee Reports. At Companys request, Licensee shall provide Company |
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reports of sales by the Licensed Business and Company Fees paid, together with any other information Company may reasonably require, in the manner and form reasonably requested by Company (so long as such format is necessary and not overly burdensome to Licensee) and prepared in accordance with generally accepted accounting principles, excluding, however, Licensee Customer Information that cannot lawfully be disclosed. If requested by Company, Licensee shall provide a copy of Licensees parent companys Annual Report or Form 10-K, or if that is not available, Licensees other annual financial report audited by a Certified Public Accountant, including consolidated Income Statement and Balance Sheet. Company shall not disclose to any third parties any such information that is not available to the public without Licensees prior written consent. Licensees preliminary reporting will include weekly returns by store and bi-weekly (once every two weeks) reports of New Clients by store; however, the parties acknowledge that final reports may vary slightly based on end of season reporting information. | |||
9.5 | Company Audit Rights. Licensee shall keep and maintain, in accordance with generally accepted accounting principles, books and records that accurately reflect the Gross Sales and Net Sales of the Licensed Business, the expenses that Licensee incurs in performing under this Agreement and payment of Company Fees Company may at any reasonable time audit such books and records at its expense (subject to Section 9.6(b)). Licensee shall, at its expense, make all such books and records available for Companys audit. Licensee shall not invoice Company for Licensees labor costs associated with such audit. In the event Company receives information providing reasonable cause for inquiry to whether Licensee has migrated customers in violation of Section 7.1,, Company may audit Licensees records related to its direct mail marketing programs for the sole purpose of verifying compliance with Licensees obligation not to directly and knowingly migrate customers as set forth in Section 7.1, but only to the extent mutually agreed by both parties to be permissible by applicable laws and regulations and not more than once per fiscal year. If Company cannot access information that is necessary for the audit due to legal restrictions on disclosure of such information, yet such information can be legally disclosed to a qualified third party, then Company may use the services of such a qualified third party, selected by mutual agreement of the parties, to perform those audit activities, and Company shall bear all of that third partys fees and expenses. Each determination in this Section 9.5 of whether Licensee is legally permitted to disclose information will be made by mutual agreement. | ||
9.6 | Licensee Underreporting. If an audit reveals that Gross Sales were under-reported by more than three percent of the total Gross Sales reported by Licensee, then Licensee shall reimburse Company for all costs incurred in performing such audit, and Licensee shall, at its option: |
(a) | pay: |
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(i) | Company Fees on all estimated unreported Gross Sales for each year, as calculated by annualizing the rate by which Gross Sales were under-reported in the audit sample, and | ||
(ii) | an administrative fee calculated by multiplying the annualized underpaid Company Fees by the percentage of under-reported Gross Sales; or |
(b) | pay: |
(i) | for a complete audit by Company or its designee of Licensees books and records relating to Gross Sales for the audit sample year and any other years under this Agreement, | ||
(ii) | Company Fees on all actual unreported Gross Sales as revealed through the audit, and | ||
(iii) | an administrative fee for each year audited, calculated by multiplying the amount of unpaid Company Fees for such year by the percentage by which Gross Sales were under-reported in the audit sample year. |
If an audit reveals under-reported Gross Sales, Licensees sales will be subject to a subsequent audit (at Licensees expense) approximately one year after the initial audit. If the subsequent audit reveals that Gross Sales were under-reported by more than three percent of reported Gross Sales, Licensee shall pay Company Fees on such Gross Sales as per the above except that, due to the increased expenses incurred by Company in continuing to monitor Licensees future sales reports, the administrative fee will be doubled. | |||
All under-reported sales equal to or less than three percent of reported Gross Sales will be reimbursed to Company, as appropriate, based on the actual amounts of such under-reports. Further, Company may also collect from Licensee interest on all unpaid Company Fees for the period from the close of the year in which the corresponding sales were made until the date of payment of such Company Fees. Interest will be at the prime rate (as published in the Wall Street Journal as of the date of the completion of the audit) plus two percent. This Section 9.6 will survive termination or expiration of this Agreement. | |||
9.7 | Company Rights of Recoupment and Setoff. Company may setoff against any payments due Licensee under this Agreement any liability or obligation that Licensee may have to Company. Licensee must object to such setoff in writing within 15 days of written notice of Companys setoff. Licensee shall pay Company any Licensee liabilities or obligations that remain unpaid after Companys setoff promptly upon demand. This Section 9.7 will survive expiration or termination of this Agreement. |
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10. | CONFIDENTIALITY; CUSTOMER INFORMATION |
10.1 | Confidential Business Information. |
(a) | Company Confidential Business Information. All Company Confidential Business Information is the sole property of Company. Licensee will claim no rights in any Company Confidential Business Information. Nothing in this Agreement bars Company from preventing any misappropriation of any Company Confidential Business Information, including by Licensee. | ||
(b) | Licensee Confidential Business Information. All Licensee Confidential Business Information is the sole property of Licensee. Company shall claim no rights in any Licensee Confidential Business Information. Nothing in this Agreement bars Licensee from preventing any misappropriation of any Licensee Confidential Business Information, including by Company. |
10.2 | Confidential Treatment and Use Restrictions. Company Confidential Business Information and Licensee Confidential Business Information are referred to collectively as Proprietary Information. The party receiving Proprietary Information (the Recipient) from the other party (the Disclosing Party) shall hold the Proprietary Information of the Disclosing Party in utmost confidence and shall not disclose it to any third party. Proprietary Information may be disclosed only to Representatives of the Recipient who have a need to know that Proprietary Information for performing their duties in connection with this Agreement. The Recipient shall use and reproduce such Proprietary Information only as necessary for performing its obligations under this Agreement. But Proprietary Information is not subject to confidential treatment if it: |
(a) | is known by the Recipient, before the first disclosure by the Disclosing Party, without any obligation to hold it in confidence; | ||
(b) | is or becomes available to the public without breach of this Section 10; or | ||
(c) | is independently developed by the Recipient without use of the Disclosing Partys Proprietary Information. |
If, in the reasonable opinion of its legal counsel, a Recipient is required to disclose any Proprietary Information of the Disclosing Party in response to a valid subpoena or order of a court or other government agency of competent jurisdiction or other valid legal process, the Recipient shall notify the Disclosing Party in writing a reasonable time prior to each disclosure and shall use reasonable efforts to cooperate with the Disclosing Party to enable it to obtain an appropriate protective order or other restrictions on disclosure. | |||
10.3 | Licensee Customer Information. Licensee Customer Information is confidential and owned exclusively by Licensee. Licensee shall use and protect Licensee |
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Customer Information in accordance with Licensees privacy policies and applicable law. Licensee shall not disclose any Licensee Customer Information to Company, except as permitted by law. In the event of any inadvertent receipt of Licensee Customer Information by Company under this Agreement, Company shall immediately return such information to Licensee. | |||
10.4 | Company Customer Information. Company Customer Information is confidential and owned exclusively by Company or Citibank (or any other bank issuing a Sears-branded credit card). Company shall use and protect Company Customer Information in accordance with Companys privacy policies and applicable law. Company shall not disclose any Company Customer Information to Licensee except as permitted by law. In the event of any inadvertent receipt of Company Customer Information by Licensee under this Agreement, Licensee shall immediately return such information to Company. | ||
10.5 | Equitable Relief. In addition to any other rights either party may have under this Agreement or in law, since unauthorized use, access, or disclosure of the Proprietary Information may result in immediate and irreparable injury to the other party for which monetary damages may not be adequate, if either party or any their officers, directors, employees, agents or subcontractors uses or discloses or in the other partys sole opinion, any such party is likely to use or disclose the Proprietary Information in breach of such partys obligations under this Agreement or, in one partys sole opinion there has been a breach to the security, confidentiality, or integrity of the Proprietary Information, the other party will be entitled to equitable relief, including temporary and permanent injunctive relief and specific performance. The affected party will also be entitled to recover any pecuniary gain realized by the other party from the unauthorized use or disclosure of the Proprietary Information. | ||
10.6 | Post-Termination Obligation. This Section 10 will survive the expiration or termination of this Agreement. |
11. | RELATIONSHIP OF PARTIES. | |
Licensee is an independent contractor. Neither this Agreement nor the parties actions under this Agreement will be construed as creating a partnership, agency or joint venture; and neither party will become bound by any representation, act or omission of the other party. Licensee shall not file suit using name of any Company entity. | ||
12. | DEFENSE AND INDEMNITY |
12.1 | Defense. |
(a) | Licensees Defense Obligations. Licensee shall defend, at its own expense, all allegations of whatever nature asserted in any third party claim, action, lawsuit or proceeding (even though such allegations may be false, fraudulent or groundless) against Company, its affiliates and subsidiaries and/or their respective directors, officers, employees, agents and independent contractors (collectively, the Company Indemnified |
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Parties) actually or allegedly resulting from, arising out of, connected with or incidental to the establishment, construction or operation of the Licensed Business, errors in tax preparation services, breach of clients fiduciary duty, or violations of laws or applicable professional standards, expressly and specifically including any of the following: unauthorized representation, misrepresentation, claims for benefits under any workers compensation law, injury to or death of persons, unlawful trade practices, the infringement, misuse, dilution, misappropriation, or other violation of any patent, trademark, service mark, trade name, trade dress, copyright, trade secret, domain name, right of publicity or other intellectual property right, damage to property allegedly or actually suffered by any person or persons, or the commission or omission of any act, lawful or unlawful, by Licensee, its affiliates and subsidiaries and/or their respective directors, officers, employees, agents or independent contractors, whether or not such act is within the scope of the authority or employment of such persons and whether or not Licensees indemnity obligations under Section 12.2 apply (collectively, the Company Claims). | |||
Licensee shall use counsel satisfactory to Company in the defense of all Company Claims. Company may, at its election, take control of the defense and investigation of any Company Claims and may employ and engage attorneys of its own choice to manage and defend such Company Claims, at Companys risk and expense. If Licensee negotiates a settlement of any such Company Claim, such settlement shall be subject to Companys prior written approval. | |||
(b) | Companys Defense Obligations. Company shall defend, at its own expense, all allegations of whatever nature asserted in any third party claim, action, lawsuit or proceeding (even though such allegations may be false, fraudulent or groundless) against Licensee, its affiliates and subsidiaries and/or their respective directors, officers, employees, agents and independent contractors (collectively, the Licensee Indemnified Parties) actually or allegedly resulting from, arising out of, connected with or incidental to the operation of a Designated Company Store or violations of laws expressly and specifically including any of the following: unauthorized representation, misrepresentation, injury to or death of persons, unlawful trade practices, the infringement, misuse, dilution, misappropriation, or other violation of any patent, trademark, service mark, trade name, trade dress, copyright, trade secret, domain name, right of publicity or other intellectual property right, damage to property allegedly or actually suffered by any person or persons, or the commission or omission of any act, lawful or unlawful, by Company, its affiliates and subsidiaries and/or their respective directors, officers, employees, agents or independent contractors, whether or not such act is within the scope of the authority or employment of such persons and whether or not Companys indemnity obligations under Section 12.2 apply (collectively, the Licensee Claims). |
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Company shall use counsel satisfactory to Licensee in the defense of all Licensee Claims. Licensee may, at its election, take control of the defense and investigation of any Licensee Claims and may employ and engage attorneys of its own choice to manage and defend such Licensee Claims, at Licensees risk and expense. If Company negotiates a settlement of any such Licensee Claim, such settlement shall be subject to Licensees prior written approval. |
12.2 | Indemnity. |
(a) | Licensees Indemnity Obligations. Licensee shall hold harmless and indemnify the Company Indemnified Parties from and against any and all claims, damages, demands, actions, lawsuits, proceedings, liabilities, losses, costs and expenses (including fees and disbursements of counsel) resulting from, arising out of, connected with or incidental to the establishment, construction or operation of the Licensed Business, expressly and specifically including any of the following: unauthorized representation, misrepresentation, claims for benefits under any workers compensation law, injury to or death of persons, unlawful trade practices, the infringement, misuse, dilution, misappropriation, or other violation of any patent, trademark, service mark, trade name, trade dress, copyright, trade secret, domain name, right of publicity or other intellectual property right, damage to property allegedly or actually suffered by any person or persons, or the commission or omission of any act, lawful or unlawful, by Licensee, its affiliates and subsidiaries and/or their respective directors, officers, employees, agents or independent contractors, whether or not such act is within the scope of the authority or employment of such persons. The provisions of this Section 12.2 shall not apply to the extent any injury or damage is determined to have been caused solely by Companys gross negligence or willful misconduct. | ||
Licensee agrees to protect, defend, hold harmless and indemnify Company from and against any and all claims, demands, damages, expenses (including reasonable attorneys fees), losses, actions, causes of action, judgments, fines, penalties, fees, suits and proceedings of any kind whatsoever actually or allegedly resulting from or connected with any dispute between Licensee and its franchise operators in connection with the conduct and operation of said Licensed Business hereunder or arising out of agreements between Licensee and such franchise operators. Notwithstanding anything contained in the foregoing, Licensee shall not be required to indemnify Company for any claims, demands, damages, expenses (including attorneys fees), losses, actions, causes of action, judgments, fines, penalties, fees, suits and proceedings which are caused by the gross negligence of Company, its agents or employees. | |||
(b) | Companys Indemnity Obligations. Company shall hold harmless and indemnify the Licensee Indemnified Parties from and against any and all claims, damages, demands, actions, lawsuits, proceedings, liabilities, |
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losses, costs and expenses (including fees and disbursements of counsel) resulting from, arising out of, connected with or incidental to the establishment, construction or operation of a Designated Company Store, expressly and specifically including any of the following: unauthorized representation, misrepresentation, injury to or death of persons, unlawful trade practices, the infringement, misuse, dilution, misappropriation, or other violation of any patent, trademark, service mark, trade name, trade dress, copyright, trade secret, domain name, right of publicity or other intellectual property right, damage to property allegedly or actually suffered by any person or persons, or the commission or omission of any act, lawful or unlawful, by Company, its affiliates and subsidiaries and/or their respective directors, officers, employees, agents or independent contractors, whether or not such act is within the scope of the authority or employment of such persons. The provisions of this Section 12.2 shall not apply to the extent any injury or damage is determined to have been caused solely by Licensees gross negligence or willful misconduct. |
12.3 | Survival. This Section 12 will survive the expiration or termination of this Agreement. |
13. | INSURANCE |
13.1 | Types of Insurance. Licensee shall carry the following insurance: |
(a) | Commercial General Liability, including premises/operations, contractual, personal and advertising injury, and products/completed operations liabilities, with limits of at least $3,000,000 per occurrence for bodily injury and property damage combined. Companys entities and associates must be named as additional insureds. Licensee may satisfy the limits of liability requirements by a combination of Commercial General Liability and Umbrella Excess Liability policies. | ||
(b) | Business Automobile Liability insurance for owned, non-owned and hired vehicles, with limits of at least $1,000,000 per occurrence for bodily injury and property damage combined, if Licensee uses automobiles in the operation of the Licensed Business. If no vehicles are owned or leased, then Licensee may extend its Commercial General Liability insurance to provide insurance for non-owned and hired automobiles. Licensee may satisfy the limits of liability requirements by a combination of Business Automobile Liability and Umbrella Excess Liability policies. | ||
(c) | Workers Compensation insurance, including coverage for all costs, benefits, and liabilities under Workers Compensation and similar laws, for all states in which the Licensed Business is located, and Employers Liability insurance with limits of liability of at least $100,000 per accident or disease and $500,000 aggregate by disease. Such insurance must contain a waiver of subrogation in favor of Company where permitted by law. Licensee warrants that if its Franchisees hire any employees or uninsured independent contractors at any time during the Term, |
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Franchisees will carry Workers Compensation and Employers Liability insurance, and Licensee shall indemnify Company for any loss, cost, liability, expense or damage suffered by Company as a result of any Franchisees failure to maintain such insurance. | |||
(d) | All Risk Property Insurance on Licensees and Franchisees furniture, fixtures and merchandise in the Designated Company Stores, including perils generally covered on a Cause of Loss Special Form, including fire, extended coverage, windstorm, vandalism, malicious mischief, sprinkler leakage, water damage, and accidental collapse and flood, at not less than 90% of the full replacement cost, including a waiver of subrogation in favor of Company. | ||
(e) | Errors and Omissions or Professional Liability insurance, with limits of at least $3,000,000 aggregate per policy year . | ||
(f) | Bailees insurance for customer property in Licensees care, custody or control, in an amount equal to the maximum value, at any one time, of such property. | ||
(g) | Licensee shall carry its insurance with companies rated A-/VII or better in the current Bests Insurance Reports published by A.M. Best Company. | ||
(h) | Company consents to Licensee self-insuring certain risks as stated in the Self-Insurance Addendum attached to this Agreement, contingent upon Licensees continuing cooperation with and satisfaction of, Companys self-insuring guidelines, unless and until Company revokes this consent, which it may do at any time in its sole discretion. As part of Licensees cooperation with Companys self-insuring guidelines, Licensee shall provide financial information as reasonable requested from time to time by Companys Risk Management Department in support of its self-insurance position. | ||
(i) | For each of Licensees policies for which Company is an additional insured (by endorsement, terms of policy, or otherwise), Licensees coverage is primary to any valid and collectible insurance of Company. Licensee warrants that its franchisees and other contractors performing in connection with the Licensed Business will carry the insurance described in Sec. 13.1(a) through (f), inclusive, and Licensee shall indemnify Company for any loss, cost, liability, expense or damage suffered by Company as a result of any Franchisees or contractors failure to maintain such insurance. |
13.2 | No Cancellation Without Notice. Licensees policies of insurance will provide that they will not be canceled or materially changed without at least 30 days prior written notice to Company, Certificate Management Services, c/o Insurance Data Services, P.O. Box 12010, Hemet, California 92546, or other address notified by Company. |
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13.3 | Certificates. Licensee shall furnish Company with certificates of insurance before execution of this Agreement and upon each policy renewal during the Term. If Licensee does not provide Company with such certificates of insurance, Company will so advise Licensee, and if Licensee does not furnish evidence of acceptable coverage within five days, Company may immediately terminate this Agreement. | ||
13.4 | Expiration/Non-Renewal. Licensee shall promptly notify Company if any of Licensees insurance policies expire, are canceled, or are materially modified during the Term. If Licensees insurance policies are materially modified such that, in Companys opinion, those policies do not afford adequate protection to Company, Company will so advise Licensee. If Licensee does not furnish evidence of acceptable replacement coverage within 30 days after the expiration or cancellation of coverage or Companys notification that modified policies are not sufficient, Company shall may immediately terminate this Agreement. | ||
13.5 | No Waiver. Companys approval of any of Licensees insurance coverage will not relieve Licensee of any responsibility under this Agreement, including liability for claims in excess of described limits or liabilities and any costs or injuries not covered by such insurance. |
14. | TERMINATION |
14.1 | Termination of Store Locations. Neither party shall terminate a Designated Company Store location without cause during the Tax Season. Termination without cause of Designated Company Store locations outside of the Tax Season shall be addressed as part of the annual August 1 mutually agreed listing of Designated Company Store locations. | ||
14.2 | Termination by Company on Notice. Company may terminate this Agreement effective upon written notice to Licensee if any of the following defaults occurs: |
(a) | Licensee has experienced a Change in Control to which Company has not consented; | ||
(b) | a petition is filed either by or against Licensee in any bankruptcy or insolvency proceeding, or any property of Licensee passes into the hands of any receiver, assignee, officer of the law or creditor; | ||
(c) | Licensee materially misuses or makes a material unauthorized use of any Company Mark; | ||
(d) | Licensee makes any unauthorized use, duplication or disclosure of Confidential Business Information or Customer Information. |
Company may also terminate any Licensed Business location effective upon delivery of written notice to Licensee if Licensee abandons, fails to actively operate or fails to commence operation of the License Business at a Designated Company Store as required by Section 6.6. |
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14.3 | Termination by Licensee on Notice. Licensee may terminate this Agreement effective upon written notice to Company if any of the following defaults occurs: |
(a) | Company has experienced a Change in Control to which Licensee has not consented; | ||
(b) | a petition is filed either by or against Company in any bankruptcy or insolvency proceeding, or any property of Company passes into the hands of any receiver, assignee, officer of the law or creditor; | ||
(c) | Company materially misuses or makes a material unauthorized use of any Licensee Mark; or | ||
(d) | Company makes any unauthorized use, duplication or disclosure of Confidential Business Information or Customer Information. |
14.4 | Termination After Opportunity to Cure. Either party may terminate this Agreement or any affected location of the Licensed Business immediately upon giving written notice to the other party if such party: |
(a) | fails to pay any Company Fees or any other amounts due Company, and does not correct that failure within ten days after receipt of written notice of the failure; | ||
(b) | fails to comply with any other provision of this Agreement or any mandatory specification, standard or operating procedures prescribed by Company and does not correct such failure within 30 days after receipt of written notice of the failure; | ||
(c) | fails to carry insurance coverage as required in Section 13 and does not correct such failure (with no gap in coverage) within ten days after receipt of written notice of such failure. |
14.5 | Termination on Store Closing or Casualty. Company may, in its sole discretion, terminate this Agreement as to any affected Licensed Business location due to the closing of the Designated Company Store. Licensee is not entitled to any notice of such store closing before a public announcement of the closing. Licensee waives any claim against Company for damages, if any, resulting from the closing. If Company rebrands a Designated Company Store from a Sears brand, Licensee shall have the option, but not the obligation to continue to operate the Licensed Business in such location. Licensee must exercise its option within 14 days of written notice from Company of the rebranding of the store, or its option is lost forever. | ||
If any Designated Company Store is damaged by fire or any other casualty that renders the Licensed Business area untenantable, either party may terminate this Agreement as to that Licensed Business location, without penalty and without liability for any damages as a result of such termination, effective as of the date of the casualty, by giving written notice of termination within 20 days after the casualty. If such notice is not given, then this Agreement will not terminate, but |
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will remain in full force and effect and the parties shall cooperate with each other so that Licensee can resume operating the Licensed Business as soon as possible. | |||
14.6 | Effect of Termination. Upon expiration or termination of this Agreement, |
(a) | each party shall pay all amounts owed to the other party in accordance with the terms of this Agreement; | ||
(b) | each party shall cease use of all Marks and Proprietary Information of the other party; | ||
(c) | License shall, in accordance with the terms of this Agreement, remove all of Licensees Equipment from Companys premises and promptly repair any damage to Companys premises caused by such removal; and | ||
(d) | the expense to return the Licensed Business area to its condition when Company made it ready for use by Licensee will be allocated as stated in Schedule 6.1. |
14.7 | Survivability. No expiration or termination of this Agreement will relieve the parties of obligations arising before expiration or termination or of any obligations that survive expiration or termination of this Agreement. |
15. | ASSIGNMENT. |
15.1 | Assignment by Licensee. Regardless of any other provision in this Agreement, Licensee may not assign, transfer, sublicense or convey any of its rights or obligations under this Agreement in whole or in part, without Companys prior written consent. For this purpose, assignment includes a Change in Control in Licensee. Any attempted assignment, transfer, sublicense, conveyance or Change in Control without Companys prior written consent is void. | ||
15.2 | Assignment by Company. Regardless of any other provision in this Agreement, Company may not assign, transfer, sublicense or convey any of its rights or obligations under this Agreement in whole or in part, without Licensees prior written consent. For this purpose, assignment includes a Change in Control in Company. Any attempted assignment, transfer, sublicense, conveyance or Change in Control without Licensees prior written consent is void. | ||
15.3 | Binding Nature. This Agreement is binding upon Licensee and Company their successors and permitted assigns and will bind and inure to the benefit of Company and Licensee and their successors and assigns as applicable. Licensee is directly and primarily liable to Company for the performance or non-performance of this Agreement by its subsidiaries through which it operates in performing this Agreement. |
16. | MISCELLANEOUS. |
16.1 | Governing Law. This Agreement is governed by Illinois law, excluding its conflicts of law rules. |
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16.2 | Jurisdiction and Venue. Licensee irrevocably submits to venue and exclusive personal jurisdiction in the federal and state courts in Cook County, Illinois for any dispute arising out of this Agreement, and waives all objections to jurisdiction and venue of such courts. | ||
16.3 | Notices. Notices under this Agreement must be in writing and are sufficient if given by nationally recognized overnight courier service, certified mail (return receipt requested), facsimile with electronic confirmation or personal delivery to the other party at the address below: |
If to Company:
|
Sears Holdings Management Corp. | |
3333 Beverly Road, Mail Station: A2-374B | ||
Hoffman Estates, Illinois 60179 | ||
Attn.: Business Development Director | ||
Facsimile: (847) 286-0224 | ||
With a copy to:
|
Sears Holdings Management Corp. | |
3333 Beverly Road, Mail Station: B6-350A | ||
Hoffman Estates, Illinois 60179 | ||
Attn.: Senior Counsel, Licensed Businesses | ||
Facsimile: (847) 286-3368 | ||
If to Licensee:
|
H&R Block | |
One H&R Block Way | ||
Kansas City, MO 64105 | ||
Attn: President U.S. Tax | ||
Facsimile: (816) 854-8500 | ||
With a copy to:
|
H&R Block | |
One H&R Block Way | ||
Kansas City, MO 64105 | ||
Attn: Legal Department |
Notice is effective: (i) when delivered personally, (ii) three business days after being sent by certified mail, (iii) on the business day after being sent by a nationally recognized courier service, or (iv) on the next business day after it is sent by facsimile with electronic confirmation to the sender. A party may change its notice address by giving notice in accordance with this Section 16.3. | |||
16.4 | Severability. If any provision of this Agreement is determined to be unenforceable, the parties intend that this Agreement be enforced as if the unenforceable provisions were not present and that any partially valid and enforceable provisions be enforced to the extent that they are enforceable. | ||
16.5 | No Waiver. A party does not waive any right under this Agreement by failing to insist on compliance with any of the terms of this Agreement or by failing to exercise any right hereunder. Any waivers granted under this Agreement are effective only if recorded in a writing signed by the party granting the waiver. |
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16.6 | Cumulative Rights. The rights and remedies of the parties under this Agreement are cumulative, and either party may enforce any of its rights or remedies under this Agreement or other rights and remedies available to it at law or in equity. | ||
16.7 | Construction. The Section headings of this Agreement are for convenience only and have no interpretive value. This Agreement may be executed in counterparts, which together will constitute one and the same agreement. In this Agreement, including and similar words (e.g., to include) means including but not limited to. | ||
16.8 | Survival. In addition to all other provisions expressly providing that they survive any expiration or termination of this Agreement, this Section 16 will survive any expiration or termination of this Agreement. | ||
16.9 | Entire Agreement; Modifications. This Agreement, together with all Schedules referred to herein, which are incorporated by this reference, constitute the complete and final agreement of the parties pertaining to the Licensed Business and supersede all of the parties prior agreements, understandings and discussions relating to the Licensed Business. No modification or amendment of this Agreement is binding unless it is in writing and signed by Company and Licensee. | ||
16.10 | Separate Counterparts. This Agreement may be signed in separate counterparts, which, when taken together, will constitute one and the same agreement. Each party may rely on the facsimile signature of this Agreement by the other. If a party sends a signed copy of this Agreement via facsimile, it will, upon the other partys request, provide an originally signed copy of this Agreement. |
SEARS, ROEBUCK AND CO. By its agent, Sears Holdings Management Corp. For itself and as agent for Citibank South Dakota, N.A., for purposes of Schedule 9.2A |
41
By: | /s/ David L. Schuvie
|
|||||
Its: | Vice President and General Manager, Licensed Businesses | |||||
H&R BLOCK SERVICES, INC. As Licensee and as Merchant under Schedule 9.2A |
||||||
By: Its: |
/s/ Brian N. Schell
|
42
Store #/Location | Sublicense Allowed | |
[Company to provide list.] |
43
1. | Tax Services. The Company Fees for Tax Services shall be calculated per store as follows: |
a. | Standard Fees: |
Number of Returns in a Tax Season | Percentage of Net Sales paid to Company | |||
[***] |
[***] | % | ||
[***] |
[***] | % | ||
[***] |
[***] | % | ||
[***] |
[***] | % |
Each stores commission rate will be paid monthly, based on its prior year tax returns sales performance. The parties will make appropriate adjustments at the end of each Tax Season, if the stores actual sales in the current Tax Season indicate a different commission rate than what was paid during the Tax Season. New locations will be paid initially at a rate of [***] % during the first year of operation, subject to the year-end adjustment. | |||
2. | New Client Incentive. Licensee shall pay Company $ [***] for each New Client served at a Designate Company Store during the Tax Season at the end of each month. | ||
3. | Peace of Mind. The Company Fees for Peace of Mind shall be calculated as follows: | ||
[***] % of Peace of Mind Fees collected by Licensee in the Licensed Business. | |||
4. | Tax Classes. Fees for Tax Classes shall be based upon $ [***] , prorated for the time Licensee occupies such space. | ||
5. | Check Cashing. Company shall receive 100% of the Check Cashing Fee; Licensee will receive no portion of Companys Check Cashing Fee. |
44
Mark | Goods or Services | |
Double-Check Challenge | Preparation including re-examination of tax returns |
|
H&R Block & design | Preparation of tax returns, financial planning
services, mortgage services, tax advice and planning
services for others |
|
H&R Block Advantage | Tax advice and planning services |
|
H&R Block DeductionPro | Computer software for valuing charitable donations |
|
H&R Block Premium | Preparation of tax returns |
|
H&R Block rapid refund & design | Electronic transmission of income tax information |
|
H&R Block Small Business Resources | Tax preparation, bookkeeping, accounting and payroll
preparation and administration of business payroll
for others |
|
H&R Block TaxCut | Computer programs for use in the preparation of tax
returns |
|
Just Plain Smart | Financial planning services, Mortgage banking, mortgage lending, mortgage brokering |
|
Peace of Mind | Providing extended warranties on tax preparation |
|
Rapid Refund H&R Block & design | Electronic transmission of tax return information |
|
Smart Solutions | Providing information and advice relating to
financial investments |
|
Tax Cut | Computer programs for tax preparation |
|
Tax Man | Consulting and preparation of income tax returns |
|
Tax Man & Design | Consulting and preparation of income tax returns |
|
TaxNet | Computer programs, consultation and temporary use of
on-line non-downloadable software for tax return
preparation |
|
The Easy Way to Financial Success | Computer software for financial planning |
|
The Fastest and Easiest Way to Do Your Taxes | Computer software for use in the preparation of taxes |
|
Willpower | Computer software for estate planning for individual consumers |
|
Your Complete Personal Legal Resource | Computer software for educating consumers about
legal documents and procedures |
|
Your Taxes. Our Expertise. | Computer software tax return preparation program |
|
Business Organizer | Bookkeeping and bookkeeping services provided in
connection with a bookkeeping software program |
|
Express IRA | Offering an IRA |
|
Express Savings | Arranging for an FDIC-insured savings account |
|
EZ W-2 | Obtaining a W-2 over the Internet |
45
Mark | Goods or Services | |
Fast Money | RALs and RACs |
|
Fast Money Options | RALs and RACs |
|
H&R Block Bank | Banking |
|
H&R Block Cash Control | Computer Software |
|
H&R Block TaxCut | Computer programs for use inn the preparation of tax
returns |
|
Hes Got People | Tax preparation services for others |
|
I Got People | Tax preparation services for others |
|
In Your Corner | Preparation of tax returns, mortgage lending
services and financial planning services |
|
Instant Money | Tax refund anticipation loans |
|
Opciones de Dinero Rapido | RALs and RACs |
|
Organizit | Organizit for tax preparation software and website |
|
Refund Card | Magnetically encoded debit, credit and prepaid cards
and debit and credit card services |
|
Second Look | Reviewing, amending and providing advice on an
existing tax return |
|
Second Look Certification | Warranting review of a tax return and providing
audit assistance |
|
Shes Got People | Tax preparation services for others |
|
Tango | Online tax preparation product |
|
Thats the Commitment of the Green Square. | Preparation of tax returns, guarantees on tax return
preparation, financial loans and re-examination of
tax returns for others |
|
They Got People | Tax preparation services for others |
|
We Got People | Tax preparation services for others |
|
Worry- Free Audit Support | Tax and taxation planning, advice, information and
consultancy services and income tax consultation and
preparation services featuring tax audit
representation services |
|
You Got People | Tax preparation services for others |
46
1. | See attached Office Layout Guidelines that show the general layout and space requirements of average Company office locations. | |
2. | The size of a tax service office shall be calculated as follows: |
a. | One work station per 300 returns produced. | ||
b. | Company shall use reasonable efforts to provide 125 square feet of space per work station (this includes space for storage and reception). |
3. | Company shall provide routine janitorial services in the Licensed Business Area consistent with the janitorial services regularly performed in the Designated Company Store. | |
4. | Company shall provide appropriate heating, ventilation and air conditioning to Licensees offices. Reasonable office temperatures (typically between 64°F and 78°F) shall be maintained on average during normal business hours, except during circumstances beyond Companys reasonable control, including power outages, brown-outs, electrical or mechanical failures, and extreme weather circumstances. | |
5. | Licensee may update and revise these specifications from time to time as necessary, but such changes must be agreed and approved in writing by Company. |
47
a. | If required by Company, perimeter walls, painted standard store colors (or other colors as mutually agreed by the parties); | ||
b. | Floor covered by standard store carpet/tile; | ||
c. | Ceiling containing standard store lighting; and | ||
d. | Standard electrical outlets |
48
- 1 -
- 2 -
- 3 -
- 4 -
- 5 -
- 6 -
- 7 -
If to Citibank, all notices: | ||
Citicorp Credit Services, Inc. (USA) 5500 Trillium Boulevard Hoffman Estates, IL 60192 Attn: Vice President Business Initiatives |
||
With a copy to the following if notice of default or termination: | ||
Citibank South Dakota, N.A. | ||
701 East 60th Street North Sioux Falls, SD 57108 Attn: General Counsel |
||
If to Merchant, at the address listed above. | ||
With a copy to:
|
Sears Roebuck and Co. | |
3333 Beverly Road Hoffman Estates, IL 60179 Attn: General Counsel |
- 8 -
- 9 -
Citibank South Dakota, N.A. By its agent, Sears Holdings Management Corp. |
Merchant | |||
Its:
|
Its: Chief Financial Officer, Tax Services | |||
- 10 -
1 Identifying Sears Card Products |
6 | |||
1.1.1 Internet, Telephone or Mail Order Merchants |
6 | |||
1.1.2 All Other Merchants |
6 | |||
2 Transactions |
8 | |||
2.1 Obtaining Authorization |
8 | |||
2.1.1 General rules for Authorizations, unless otherwise agreed upon by Citibank in writing: |
8 | |||
2.1.2 Telephone, Internet, or Mail Order Merchants (Card Not Present) |
8 | |||
2.1.3 All Other Merchants |
9 | |||
2.1.4 Authorization Downtime Procedures |
9 | |||
2.1.5 Authorization Formats |
9 | |||
2.2 Returns |
9 | |||
2.3 Refunds, Adjustments and Credit Slips |
9 | |||
2.3.1 Merchant Policy |
9 | |||
2.3.2 Credit Slip |
10 | |||
2.4 Cash Advances |
10 | |||
2.5 Surcharges |
10 | |||
2.6 Split Tickets |
10 | |||
2.7 Minimum/Maximum Dollar Limits |
10 | |||
2.8 Transaction Amount Tolerances |
10 | |||
2.9 Equal Treatment of Sears Card Sales Versus Other Cards |
10 | |||
2.10 Telephone, Internet, or Mail Order Sales |
10 | |||
2.11 Suspicious Situations |
11 | |||
2.12 Prohibited Transactions and Factoring |
11 | |||
3 Applications (where applicable) |
11 | |||
3.1 Applications at Point-of-Sale |
11 | |||
3.2 Telephone Applications |
12 | |||
3.3 Internet Applications |
12 | |||
4 Processing and Settlement |
12 | |||
4.1 Processing and Settlement for Sears Card Transactions |
12 | |||
4.1.1 General Rules for Processing and Settlement |
12 | |||
4.2 Recording A Card Sale |
13 | |||
4.2.1 Completing a Card Sale record |
13 |
4.2.2 Obtaining the Cardholders Signature |
13 | |||
4.2.3 Delivering Card Sale Records to the Cardholder |
13 | |||
4.3 Submitting Electronic Sales Data |
13 | |||
4.3.1 General Rules |
13 | |||
4.3.2 Cardholder Verification |
14 | |||
4.4 Payments |
14 | |||
4.5 Settlement Downtime Procedures |
14 | |||
5 Special Requirements for Special Services |
14 | |||
5.1 Travel and Entertainment |
14 | |||
5.2 Online/Internet Transactions |
15 | |||
5.3 Retrievals and Chargebacks |
15 | |||
5.3.1 Retrieval Requests |
15 | |||
5.3.2 Chargebacks |
15 | |||
5.3.3 Representment |
17 | |||
5.3.4 Type Three Chargeback |
17 | |||
5.3.5 Immediate Payment for Chargebacks |
17 | |||
6 Business Type |
17 | |||
7 Advertising |
18 | |||
7.1 Telephone, Internet, or Mail Order Merchants |
18 | |||
7.2 All Other Merchants |
18 |
* | Other capitalized terms used in this document and not otherwise defined shall have the meaning set forth in the Merchant Agreement. |
\
| 13 digit card beginning with any number from 0 9. | ||
| Standard mod 10 check. | ||
| Expiration date in mag stripe but not on the plastic. | ||
| Expiration date not required at authorization. | ||
| Rule: POS device should not validate expiration dates on 13 digit cards. |
| 13 digit card beginning with any number from 0 9. | ||
| Standard mod 10 check. | ||
| Valid Expiration date embossed on the card as well as within the mag stripe. | ||
| Expiration date is required at authorization. | ||
| Rule: POS device should not validate expiration dates on 13 digit cards. |
| Same as Sears Premier Card. |
| 16 digit ISO standard card. |
| Bin range = 504994. | ||
| Expiration date in mag stripe and embossed on the plastic. | ||
| Expiration date is required at authorization. | ||
| Rule: POS device should validate expiration dates on 16 digit cards. |
| 16 digit ISO standard card. | ||
| Bin range = 512106, 512107, and 512108 | ||
| Expiration date in mag stripe and embossed on the plastic. | ||
| Expiration date required. | ||
| Rule: POS device should validate expiration dates on 16 digit cards. |
| Home Improvement Accounts, both 13 and 16 Digit will be declined by Citibank for all external transactions unless you have a specific agreement with Citibank to accept these cards. |
| 13 digit card beginning with any number from 0 9. | ||
| Standard mod 10 check. | ||
| Expiration date in mag stripe but not on the plastic. | ||
| Expiration date not required at authorization. |
| 16-digit ISO standard card. | ||
| Bin range = 504994. | ||
| Expiration date in mag stripe and embossed on the plastic. | ||
| Expiration date is required at authorization. | ||
| Rule: POS device should validate expiration dates on 16 digit cards. |
| Sears Charge Plus Accounts, both 13 and 16 Digit will be declined by Citibank for all external transactions unless you have a specific agreement with Citibank to accept these cards. |
| 13 digit card beginning with any number from 0 9. | ||
| Standard mod 10 check. | ||
| Expiration date in mag stripe but not on the plastic. | ||
| Expiration date not required at authorization. |
| 16-digit ISO standard card. | ||
| Bin range = 504994. | ||
| Expiration date in mag stripe and embossed on the plastic. | ||
| Expiration date is required at authorization. | ||
| Rule: POS device should validate expiration dates on 16 digit cards. |
| 16 digit ISO standard card. | ||
| Paper or Plastic Card | ||
| Bin range = 504553 | ||
| Expiration date in mag stripe and embossed on the plastic. | ||
| Expiration date required. |
| 16 digit ISO standard card. | ||
| Bin range = 628181 |
2 | Transactions |
2.1 | Obtaining Authorization | ||
2.1.1 | General rules for Authorizations, unless otherwise agreed upon by Citibank in writing: |
| before completing the Card Sale, you must obtain Authorization for the amount of the purchase following Citibank specified procedures, including obtaining Authorization through electronic processing methods and terminals, authorized by Citibank. | ||
| you must request Authorization on or before submitting the Card Sale Date for payment except as permitted by the Merchant Operating Rules and Regulations for specific types of transactions (such as lodging, when specifically set forth in your Agreement with Citibank). | ||
| if Authorization is granted, you must provide an Authorization code on the Sales Record submitted to Citibank for processing. |
| if Authorization is denied, you must not make further attempts to obtain Authorization with that Card on that day, you must not allow the Card Sale. | ||
| if the Card Sale involves suspicious or unusual circumstances, you must request a Code 10 Authorization. You must retain any Card by reasonable and peaceful means if requested to do so by the Authorization provider. {Please refer to section 1.11.} |
If you complete a Card Sale without Authorization, you will be responsible for any Chargeback of the Card Sale. However, obtaining Authorization only means that at the time Authorization was requested sufficient credit or funds were available from the Card account and the Card was not on a warning list. Obtaining Authorization does not assure that the person using the Card is its Cardholder and will not prevent a Chargeback to the Merchant for a variety of reasons under the Chargeback Section 3.2.2 including, but not limited to, use of the Card by an unauthorized user, or a Cardholder claim or defense relating to the Card Sale. | |||
If you process Sears Cards through Citibank, We will provide an authorization log upon your request. Otherwise, please contact your processor. | |||
2.1.2 | Telephone, Internet, or Mail Order Merchants (Card Not Present) | ||
For Internet, telephone, or mail order Authorization requests, you must electronically transmit the account number, expiration date (if any), and amount of the transaction. If a Card is accepted for a sale without proper Authorization, Citibank is not required to pay for the sale. If We have already paid for the sale, Citibank can Chargeback the unauthorized sale. A Chargeback can still occur even if Authorization is obtained for other reasons described in the Chargeback section. Authorization requests must be presented at a minimum daily, but preferably real-time. | |||
2.1.3 | All Other Merchants | ||
You must obtain Authorization prior to completing a Card sale for any transaction. You must obtain Authorization from Citibank by an Electronic Card Capture Device. Unless you have a prior arrangement with Citibank, We will only provide Authorization over the phone for a device malfunction described in 1.1.4. For Card present transactions, you must transmit to Citibank the complete contents of the magnetic stripe. If the magnetic stripe is unreadable, Citibank will accept a manually entered transaction. Authorization requests must be presented at a minimum daily, but preferably in real-time. | |||
2.1.4 | Authorization Downtime Procedures |
2.1.4.1 | Telephone, Internet or Mail Order Merchants | ||
If the Electronic Card Capture Device is not working you must queue the Authorization requests and retry them when the Authorization system is functional, not to exceed 5 days from the return of Authorization system availability. | |||
2.1.4.2 | All Other Merchants | ||
If the Electronic Card Capture Device is not working you must call our Authorization Center at 1-800-733-2426 for Authorization on each sale. If a sale is approved you must re-enter the sale in the Electronic Card Capture Device as soon as the Electronic Card Capture Device is working, not to exceed 5 days after the Authorization system is functional. You must provide the following information: |
| Card account number | ||
| Unit number assigned by Citibank | ||
| Dollar amount of Sale | ||
| Expiration date (if applicable) |
2.1.5 | Authorization Formats | ||
All data transmitted must be in a form and format approved in advance by Citibank and must be presorted and organized according to Citibank acceptance rules. | |||
2.2 | Returns | ||
Citibank will honor your return policy as long as it complies with all federal, state, and local laws and is clearly posted or otherwise made known to the Cardholder at the time of the sale. If a Cardholder returns merchandise or cancels the services paid for with a Sears Card you must give credit to that Sears Card. Returns for sales or cancellation of services not paid for by a Sears Card should not be credited to the Sears Card. Sales Data from the return should be included in your daily file. | |||
All data transmitted must be in a form and format approved in advance by Citibank and must be presorted and organized according to Citibank instructions. | |||
2.3 | Refunds, Adjustments and Credit Slips | ||
2.3.1 | Merchant Policy | ||
You may limit returned merchandise or limit price adjustments, to the same extent as for sales not involving a Card, provided you properly disclose the policy to the Cardholder before the sale, the limits are noted on the Card Sale record before the Cardholder signs it, and the purchased Goods or Services are delivered to the Cardholder at the time the Card Sale takes place. | |||
2.3.2 | Credit Slip | ||
You may not make a refund or adjustment for a Card Sale in cash (except when required by law), but will deliver to Citibank a Credit Slip for a refund or adjustment to the Card account within seven (7) days of the refund or adjustment and deliver to the Cardholder a copy of the Credit Slip at the time the refund or adjustment is made. | |||
You must include the refund date and amount and a brief description of the refund or adjustment on the Credit Slip in sufficient detail to identify the Card used and original Card Sale. | |||
You may not deliver a Credit Slip to Citibank for any refund or adjustment of a purchase not originating as a Card Sale with the same Cardholder requesting the refund or adjustment, or a Card Sale not made with the Merchant. | |||
You may not receive money from a Cardholder and subsequently deliver to Citibank a Credit Slip to make a deposit to the Card account. Citibank may delay, within the legal limit, processing Credit Slips on any day to the extent the valid Credit Slips exceed the total of valid Card Sales presented on that day. | |||
2.4 Cash Advances | |||
Unless otherwise agreed to in writing by Citibank, you may not issue a cash advance on any Citibank Card. | |||
2.5 Surcharges | |||
Unless otherwise agreed to in writing by Citibank, you may not impose any surcharge, levy, or fee of any kind for the use of a Sears Card product by the Cardholder. | |||
2.6 Split Tickets | |||
You may allow a Cardholder to use the Sears Card to pay for a portion of any service or merchandise. | |||
2.7 Minimum/Maximum Dollar Limits | |||
You may not require that any Cardholder make a minimum purchase in order to use a Sears Card. You may not set a maximum limit on purchases for a Cardholder using a Sears Card. |
2.8 Transaction Amount Tolerances |
Industry | Amount Tolerances | |
Retail | Authorization amount must equal clearing amount |
|
Supermarket | Authorization amount must equal clearing amount |
|
Restaurant | Clearing amount variance = +/- 20% from original
authorization amount |
|
Hotel/Auto Rental | Clearing amount variance = +/- 15 % of the original
authorization amount |
|
Airlines | Clearing amount variance = +/- $1.00 |
|
Card Not Present | Authorization amount must equal clearing amount |
2.9 Equal Treatment of Sears Card Sales Versus Other Cards You may not have any policy that discriminates against users of a Sears Card versus any other credit or charge card that you accept. |
|||
2.10 Telephone, Internet, or Mail Order Sales All telephone, Internet, and mail order sales will need to obtain an electronic Authorization as set forth above in section 2.1. |
|||
2.11 | Suspicious Situations | ||
Any Merchant employee who is suspicious of the validity of a Sears Card or the presenter of the Sears Card for any reason should notify Citibank immediately. The procedure is as follows: |
| Call the Authorization Center at 1-800-733-2426; | ||
| Ask the Account Manager for a Code 10 Authorization; | ||
| The Account Manager will connect you to the Code 10 Authorization Center; | ||
| The Code 10 Authorization Center will ask your employee a series of questions that will not appear unusual to the customer and will allow them to process the authorization. |
2.12 Prohibited Transactions and Factoring | |||
You must not present to Citibank, directly or indirectly, any Sales Record: |
| That is not the result of a bona fide Card Sale between the Cardholder and you; | ||
| You knew or should have known to be fraudulent or not authorized by the Cardholder; | ||
| That represents a Card Sale outside your normal course of business; | ||
| Representing the refinancing or transfer of an existing Cardholder obligation; | ||
| Representing a Card Sale arising from the dishonor of a Cardholders personal check; | ||
| Representing another Sales Record that has already been presented to Citibank. |
3. | Applications (where applicable) |
3.1 Applications at Point-of-Sale | |||
If applicable, applications for Sears Credit Cards can be completed, whether with or without an accompanying sale, and forwarded to Purchaser via telephone or by electronic transmission, inclusive of telephone, terminal or point-of-sale system devices, will be transmitted to Citibank in a mutually acceptable manner and format. Merchant shall be responsible for the following: |
| Providing all information required on the application furnished by Citibank. | ||
| Obtaining and verifying one form of identification to verify the applicants identity, one of which must consist of a current, official government identification document, such as a passport or drivers license, that bears the applicants signature. | ||
| Obtaining the signature on the Application of all persons whose names will appear on the Account or who will be responsible for the Account. | ||
| Upon either approval or decline, sending the signed disclosures, including those processed by telephone, to Citibank at the designated address within five (5) days. |
| Entering the sale into the Electronic Card Capture Device. If requested to do so by Citibanks representative, Merchants employee shall also enter into the Electronic Card Capture Device the approval code provided by Citibank | ||
| Providing to each applicant a copy of the initial disclosures Citibank provides to Merchant expressly for distribution to applicants. |
If approved, Citibanks representative will provide the Account number, credit limit and term where applicable to Merchants employee or representative. In order to obtain Authorization for the Card Sale, Merchants employee or representative must enter the Account number and total amount of the Card Sale into the Electronic Card Capture Device. | |||
If Citibank declines an application, Citibank will provide Merchants employee or representative with an adverse action reference number that Merchants employee or representative will provide to the applicant and Citibank will send an adverse action letter to the applicant via mail. | |||
If Citibank is unable to render an immediate decision, Citibank will provide the Merchants employee or representative with an application pending number with phone number, and the Merchant employee or representative will call Citibank for a final approve or decline decision. If Citibank declines the application, Merchant will then advise the applicant that Citibank will notify the applicant of the final decision by mail. | |||
If the application is approved, but the total amount of the Card Sale exceeds the line of credit offered to the applicant, Citibanks associate will communicate to the applicant a counteroffer for a lower line of credit or another Sears Credit Card. If the applicant declines the counteroffer, Merchants employee or representative must treat the application as if Citibank declined the application. | |||
3.2 Telephone Applications | |||
If applicable, applications for the Credit Card received by Merchant by telephone, whether with or without an accompanying sale, will be processed by Merchant and forwarded electronically to Citibank in a mutually acceptable manner and format. Such applications will be immediately available for Card Sales only if the Cardholder received the required initial disclosures. If the consumer applies for an Account by telephone and did not receive the initial disclosures, Citibank will put a tiered watch or block on the Account until a plastic card with disclosures is received by the customer, and the Merchants employee or representative may not process the Card Sale on the Account until the Cardholder activates the card or uses the card in the Store. | |||
3.3 Internet Applications | |||
Customers of Sears who wish to apply for a Sears Credit Card may do so via Sears Internet website. All applications received by Citibank via the Internet will be processed only if all of the information requested on the website application form has been completed. For Internet applications, the Citibank Card Agreement shall be transmitted to the consumer by Citibank through the website. If approved, Accounts opened via the Internet application process are immediately available for Card Sales. |
4. | Processing and Settlement |
Unless otherwise agreed to with Citibank, all Processing and Settlement for Sears Card transactions will be accomplished via your agreement with your Processor or Financial Institution, with and through Citibank. | |||
4.1 Processing and Settlement for Sears Card Transactions | |||
General Rules for Processing and Settlement | |||
Submission of Card Sales for Cardholder Purchases: You must submit to Citibank Card Sales only if the Card Sale is made or approved by the Cardholder who is issued, or is authorized to use, the Card used for the Card Sale. Unless otherwise agreed to in writing by Citibank, you must not submit a Card Sale until you have performed the services or have shipped the merchandise postage prepaid to the customer. You will not submit: |
| A Card Sale involving solicitations from third parties, for example, telemarketing by independent contractors, or a Card Sale involving your franchisees, partners, or joint ventures, except as authorized in writing by Citibank; | ||
| A Card Sale for a purchase from any entity other than you, or Card Sales by any of your owners, partners, officers or employees, other than Card Sales for bona fide purchases from you. |
You will not directly bill or accept payment from a Cardholder for any Card sales you submit to Citibank, except that if a Card Sale results in a Chargeback paid by you, you may proceed to collect from the Cardholder as permitted by law but not by submitting a new Card Sale to cover the Chargeback. | |||
Citibank will pay you for each valid Card Sale, which you submit to Citibank by crediting your Merchant Settlement Account according to the payment schedule and method agreed to in your Agreement with Citibank. Citibank is not obligated to pay you for Card Sales submitted that are not valid Card Sales. Each payment from Citibank to you will be subject to adjustment upon Citibanks further review and verification. Payment to you for a Card Sale disputed by a Cardholder for any reason is not final. | |||
Citibank may deduct from any payment to you the amount of any Credit Slip, Refund or Chargeback to you, and any processing fees or Card Sales due from you, as well as any deductions for a Reserve Account, as provided in your Agreement with Citibank. You must immediately pay Citibank the amount by which Credit Slips processed on any day exceed valid Card Sales submitted on that day without limiting Citibank remedies, Citibank may obtain the amount due by deducting it from the Merchant Settlement Account, or funds due you. | |||
You must pay Citibank processing fees and Card Sales in the amount specified in the pricing Schedule provided by Citibank in the Merchant Agreement. | |||
You will designate a Merchant Settlement Account in your name at a depository institution under arrangements acceptable to Citibank. If the Merchant Settlement Account is closed, Citibank may in its sole discretion either hold funds due to you or remit funds to you in a manner of Citibank own choosing such as but not limited to, a check or wire transfer. | |||
All such debits and credits will be made through the Automated Clearing House (ACH) if possible. Merchant will comply with all ACH and Bank rules applicable. All such debits and credits are provisional as between the parties and subject to reversal under your Merchant Agreement with Citibank. | |||
Merchant shall have the right to replace the Bank and/or the Account upon 10 days written notice to Citibank or Acquirer designating the successor Bank and Account, with a copy of its notice to the successor Bank of Citibank or Acquirers rights and authorities hereunder. Merchant shall not close the old Account until the successor Account has been opened and such a notice has been given. | |||
Citibank reserves the right, at its sole discretion, to terminate a Merchant as an acceptor of Cards, including the ability to suspend for any period of time the ability of Merchant to accept Cards at any of its locations (including, but not limited to, acceptance via the Internet, telephone or other means of communication). | |||
If you process the Sears Cards with Citibank, We will provide a settlement report and/or file upon your request. Otherwise, please contact your processor. | |||
4.2 | Recording A Card Sale | ||
4.2.1 | Completing a Card Sale record | ||
You must record each Card Sale and Sales Record by following procedures in a format and manner specified by Citibank and using records such as sales drafts, sales slips or electronic processing records and methods, as applicable. You will complete each sale as a single Card Sale, unless otherwise agreed to in writing by Citibank. | |||
4.2.2 | Obtaining the Cardholders Signature | ||
You will require Cardholders to sign the Card Sale record but not until the final transaction amount is entered into the total column of the Card Sale record. You warrant that the signature on the Card Sale record is that of the Cardholder or a person authorized by the Cardholder to use the Card. If the signature panel in the Card is blank or if signature panel has See ID, in addition to requesting an Authorization, you must do all of the following: |
| Review positive identification to determine that the customer is the Cardholder. The identification must consist of a current, official government identification document, such as a passport or drivers license, that bears the Cardholders signature; | ||
| Write the positive identification, including any serial number and expiration date on the Card Sale record; | ||
| Require the Cardholder to sign the signature panel of the Card before completing the Card Sale. |
4.2.3 | Delivering Card Sale Records to the Cardholder | ||
You will deliver to the Cardholder an accurate and complete copy of the Card Sale, no later than the time of delivery of the goods or performance of services, using a format approved by Citibank. You must provide the following information on the Cardholders copy: |
| Card account number | ||
| Merchant name | ||
| Location code or city and state | ||
| Card Sale amount | ||
| Card Sale Date | ||
| Brief description of merchandise or services sold |
4.3 Submitting Electronic Sales Data | |||
4.3.1 | General Rules | ||
All Card Sale Data will be submitted to Citibank through an electronic terminal, unless otherwise agreed to in writing by Citibank. | |||
You will submit all Card Sales to Citibank using approved Card Sale records, within five days of the Card Sale unless Citibank grants you a longer time in writing. Delay in submitting Card Sales may result in Citibank declining to process the Card Sales, or non-payment of Merchant Card Sales. | |||
All Card Sale Data must be in US dollars. | |||
4.3.2 | Cardholder Verification | ||
You will not complete a Card Sale before the Valid From date or after the expiration date of a Card, where applicable. | |||
You will complete a Card Sale only if the signature on the sales draft or Card Sale record is the same as the signature appearing on the Card (which signature may, but need not be, the name embossed or printed on the Card). If identification is uncertain or if you otherwise question the validity of the Card, you will contact Citibank for instructions. | |||
Nevertheless, conforming to these requirements will not relieve you of your responsibility to verify that the person using the Card is the Cardholder or a person authorized by the Cardholder to use the Card. | |||
Citibank may require you to examine additional Card security features before completing a Card Sale. | |||
You must transmit your Sales Data each business day to your Sears Card Processor, Financial Institution or directly to Citibank (if applicable). If you fail to send Sales Data to your Processor, Financial Institution, or Citibank on the next business day, Citibank will not be required to reimburse the transactions, as outlined in the Chargeback Rules. In the event of system availability problems, please see section 2.5. | |||
All data transmitted must be in a form and format approved in advance by Citibank and must be presorted and organized according to Citibank instructions. |
4.4 Payments | |||
You may not receive or process any payment intended for a Cardholders account. If you receive a payment from a Cardholder, you must immediately forward it to Citibank at: |
Citibank Payment Center | |||
PO Box 182149 | |||
Columbus, OH 43218-2149 |
4.5 | Settlement Downtime Procedures | ||
If the Electronic Card Capture Device is not working you must retain and continue to retry transmission when the Electronic Card Capture Device is functional. In the event of a Processor or Financial Institution system failure, Citibank reserves the right to reject transactions submitted more than 5 days from the date the system becomes operational. In the event of a Merchant system failure, Citibank reserves the right to reject transactions submitted more than ten days from the transaction date. If you surpass the timeframes listed, you must re-authorize the transaction before the transaction can be submitted for settlement. |
5. | Special Requirements for Special Services |
5.1 Travel and Entertainment | |||
The following sections set forth-additional requirements for travel and entertainment reservation service. | |||
If you provide lodging (hotel, motel, resort or inn) you may guarantee a reservation by obtaining the Cards embossed name, account number and expiration date and by completing the following procedures: | |||
Verbally confirm to the Cardholder the reservation by stating the following information: |
| Cards embossed name, account number and expiration date as provided by the Cardholder; | ||
| Name and exact address, including street, city and state of the lodging check-in location; | ||
| Reservation confirmation code; | ||
| Rate and any other details relating to the reservation; | ||
| Provisions of the guaranteed reservation relating to the Cardholders reservations and any other cancellation details related to the reservation; | ||
| Inform the Cardholder that lodging accommodations will be held until check-out time on the day after the scheduled arrival date unless cancelled by six p.m., local establishment time, on the scheduled arrival date; | ||
| For resort establishments requiring cancellation before six p.m., local establishment time, on the scheduled arrival date, the cancellation time must not exceed 72 hours before the scheduled arrival date. The Cardholder must be provided with the specific written cancellation policy, including the date and time the cancellation privileges expire. If a reservation is made less than 72 hours before the scheduled arrival, the cancellation procedure of six p.m., local establishment time, on the scheduled arrival date will apply; | ||
| Provide the Cardholder if requested with a written confirmation including the information specified above; | ||
| Advise the Cardholder of the billing for a no-show Card Sale as specified below. (A no-show Card Sale is a Card Sale by you resulting from the Cardholders failure to properly cancel the reservation); | ||
| If the Cardholder has not checked in by check-out time the day following the scheduled arrival date and the reservation was not properly cancelled, the Cardholder may be Charged for one nights lodging including tax; | ||
| Accept a cancellation request from a Cardholder provided the cancellation request is made before the specified cancellation time. Provide the Cardholder with a cancellation code and advise the Cardholder to retain it in case of a dispute. If requested, provide the Cardholder with written confirmation of the cancellation including the Cards embossed name, the cancellation code, and the details relating to the cancelled reservation; |
| If the reserved lodging accommodation has not been rented or cancelled by the specified cancellation time, the lodging accommodations must be held available in accordance with the reservation; |
5.2 Online/Internet Transactions | |||
All Internet transactions must have 128-bit Secure Socket Layer (SSL) Web encryption at a minimum when any sensitive information is entered or transmitted. | |||
5.3 Retrievals and Chargebacks | |||
Citibank will chargeback to you and you will pay back Citibank, the amount of each Card Sale which you submit to Citibank that is charged back for any reason, or to the extent Citibank has received valid claims regarding the Card Sales from Cardholders under other provisions of law. | |||
5.3.1 | Retrieval Requests | ||
A Cardholder may request information regarding a Transaction made at your establishment. If Citibank requests documentation or a Retrieval Request from you, you must provide us with a copy of the Sales Record within 30 business days of our request. If you do not respond in the allotted time, Citibank may issue a chargeback, as described in section 5.2.2. | |||
5.3.2 | Chargebacks | ||
A Chargeback may occur for any one or more of several reasons, or through operations of consumer protection laws such as the Truth in Lending Act and the Fair Credit Billing Act. Chargebacks must be submitted to the Merchant no later than 120 days after the transaction in question appeared on the customers bill or after expected or actual date of delivery or installation. Citibank may correspond on behalf of the Cardholder for submission of dispute summaries or chargeback notifications. Chargeback reasons include, without limitation: |
Definition | Explanation | Support Chargeback | Reverse Chargeback | |||
Transaction without
Required Authorization
|
A valid Authorization was not obtained. | Authorization Report for Sales Data and Cardholder billing statement. | -Within downtime floor limits set forth in Section 1.1.3 of the Rules, or - -proof of authorized transaction partial/full . | |||
Transaction without
Required Authorization,
where Transaction would
have been declined by
Citibank
|
A valid Authorization was not obtained. | Authorization Report reflecting that the transaction would have been Declined at the time of sale. | Proof that the transaction was Authorized in part or in full. | |||
Declined Authorization
|
The Card Sale was completed after Merchant received a decline. | Authorization Report showing Decline and Cardholder billing statement. | -proof of authorized transaction partial/ full | |||
Invalid Cardholder
Account Number
|
The Card Sale was submitted using an Account number for which no valid Account exists or can be located. | Reject-Re-entry Report or Purged Account Report. | -Provide proof of imprint or swiped card information, and - -proof of authorized transaction partial/ full | |||
Late Presentation of
Transaction
|
The Card Sale was presented after the five-day limit, and as provided in Section 1.4.1 of the Rules. | Sales Record and Cardholder billing statement with proof of a negative change in the Cardholder status at the time of Chargeback. | -Provide proof that negative change in the Cardholder status is false or occurred prior to the additional five day period. | |||
Cardholder Disputes
Merchandise/Service
|
The Cardholder disputes the delivery, quality or performance of Merchandise/Service and Merchant has not resolved such dispute within 30 days, and Cardholder claims to have made a good faith attempt to resolve with Merchant. | Completed written dispute form from Citibank stating the claim by the Cardholder. | Resolution of dispute by Merchant within the timeframe, provide proof that a partial/full credit has been posted to the Account, or prove that written dispute is invalid. | |||
Transaction Amount Differs
|
The Cardholder claims that the purchase amount for which the Cardholder signed was altered after the Cardholder signed the Sales Record and without the Cardholders consent or direction, with the exception of travel and entertainment transactions. Only the difference will be charged back to Merchant. | Cardholders Receipt does not match copy of Sales Record received from Merchant or the Account Itemization or Statement | - POS Transaction Log proving Cardholder altered the amount, or - - Merchant Policy at T&E Merchants as outlined in section 3.1.1 of these Rules. |
Definition | Explanation | Support Chargeback | Reverse Chargeback | |||
Duplicate Processing
|
Cardholder claims they have been charged twice for a Card Sale. | Cardholder billing statement(s) or itemization | Production of two Sales Records with different authorization codes or POS Transaction Log or proof that a credit/refund was granted. | |||
Non-Receipt of Refund or
cancellation of services/
merchandise
|
Cardholder claims that a Refund issued by Merchant has never been posted to the Cardholders Account or Cardholder received a cash refund in connection with a Card Sale. The Chargeback is limited to the amount of the Refund. | Cardholders Credit Slip or credit advice, or proof of return or cancellation. | -Proof that a credit/refund was granted, or - -Provide Store rebuttal if service /merchandise is not accepted for credit per the refund/return/cancellation policy | |||
Unauthorized Purchase
|
The Cardholder claims that neither the Cardholder nor any party authorized by the Cardholder participated in the Card Sale and that the Cardholder has no knowledge of the Card Sale. | Completed written dispute form from Citibank stating the claim by the Cardholder, and copy of Sales Record and authorization log. Additional investigation may also be necessary. | Proof that the Sears Card was present at the time of the transaction and (i) a valid Authorization and (ii) consent of Cardholder or Cardholders authorized representative were obtained. For Mail Orders/Telephone Orders (MOTO): proof that Cardholder received merchandise (or signed receipt of delivery by Cardholder or person to whom shipment was sent in accordance with Cardholders instructions). Signature and imprinted draft or proof that card was present. | |||
Non-Receipt of Merchandise
|
Merchant submitted a Card Sale in which the Merchandise was not yet shipped or otherwise provided to the Cardholder or the Cardholder claims they have not received the Merchandise for which they have been charged. | Completed written dispute form from Citibank stating the claim by the Cardholder | Proof that the cardholder or a person authorized by the cardholder received the merchandise. | |||
Non-Receipt of Requested
Document
|
Sales Record or Refund Record has not been provided within 30 days of request. | None | Provide proof that documentation was sent within the same 30-day period. | |||
Breach of representation
or warranty of Merchant
that relates directly to
the Cardholders
complaint, except for
instances of Merchant
employee fraud.
|
Citibank to provide detail to Merchant with respect to the specific breach and amount of Chargeback. | Proof of breach by Merchant. | Proof of compliance in all material respects with representation or warranty. |
Citibank may correspond on behalf of the Cardholder for submission of dispute summaries or Chargeback notifications. Merchant will furnish Citibank with copies of Card Sales and related information within thirty (30) days of Citibanks request. Doing so will not prevent a Chargeback, but failure to respond will significantly increase the probability of a Chargeback. | |||
5.3.3 | Representment | ||
You must submit your request to Citibank within thirty days after receiving notice of the Chargeback. Your failure to act within that time may not provide Citibank with a reasonable number of days to evaluate your Representment of the Card Sale. Citibank will not be obligated to accept Representments of Chargebacks except to the extent allowed by your timely dispute of other Chargebacks. Citibank obligation to you for a Chargeback is limited to Representment. Citibank will not engage in direct collection efforts against Cardholders on your behalf. |
5.3.4 | Type Three Chargeback | ||
Citibank reserves the right to make a final decision and reverse a Chargeback back to you that Citibank does not believe you have provided sufficient proof of your position as outlined in Section 5.2.2 above. Citibank reserves the right to do so in its sole discretion. | |||
5.3.5 | Immediate Payment for Chargebacks | ||
Each Chargeback to you is immediately due and payable. Citibank may deduct, debit, and withhold the amount of the Chargeback or anticipated Chargeback from the deposits due to you at any time without advance notice. Citibank will notify you as debits occur. | |||
In the event Citibank, in its sole discretion, determines that a Merchant, or any of the Merchants locations are experiencing excessive Chargebacks or fraud, Citibank reserves the right to suspend acceptance of the Sears Card from any Merchant or Merchants location(s) immediately without further notices. |
6 | Business Type |
We have agreed to allow you to accept the Sears Card based on the type of business you currently are in. In the future, if you elect to engage in any new lines or types of business activities, you must immediately inform us of this by contacting Citibank. If you fail to notify us, We may terminate acceptance of the Sears Card immediately and without further notice. | |||
There are some types of businesses We have determined We will not accept as Merchants. We may elect not to extend our Merchant acceptance to any new lines or business activities you might enter in to. | |||
Because of the irreparable damage to the value of the Sears Card and the Trademarks, the use of the Sears Card in connection with a going out of business sale, liquidation sale, insolvency or bankruptcy of Merchant is strictly prohibited. You agree that Citibank will be entitled to, and hereby consents to the entry without notice to your place of business or the posting of any bond in respect thereof by Citibank of, a stay, temporary injunction, and permanent injunctive relief prohibiting such use. |
7 | Advertising |
7.1 | Telephone, Internet, or Mail Order Merchants | ||
You agree that you will offer the Sears Card as a payment option in accordance with any agreement you have with Citibank, or at least in such a manner and with such frequency as accorded any other third party credit or charge card with which you do not have a special marketing agreement. | |||
7.2 All Other Merchants | |||
You agree that you will prominently display at each of your locations advertising and promotional materials relating to the Sears Card in such a manner and with such frequency as accorded any other third-party credit or charge card. We may, at our expense or at a mutually agreed upon expense, supply advertising and display materials necessary to promote the Sears Cards. |
2
OPTION ONE OWNER TRUST 2001-2 | ||||||
By: Wilmington Trust Company, not in its | ||||||
individual capacity but solely as owner | ||||||
trustee | ||||||
By: | ||||||
Name: | ||||||
Title: | ||||||
WELLS FARGO BANK, N.A., as Indenture | ||||||
Trustee | ||||||
By: | ||||||
Name: | ||||||
Title: |
3
1
2
3
OPTION ONE OWNER TRUST 2001-2 | ||||||
By: Wilmington Trust Company, not in its | ||||||
individual capacity but solely as owner trustee | ||||||
By: | ||||||
Name: | ||||||
Title: | ||||||
OPTION ONE LOAN WAREHOUSE LLC | ||||||
By: | ||||||
Name: | ||||||
Title: | ||||||
BANK OF AMERICA, N.A. | ||||||
By: | ||||||
Name: | ||||||
Title: |
2
3
4
5
OPTION ONE OWNER TRUST 2003-5, as Issuer | OPTION ONE LOAN WAREHOUSE LLC | |||||||
By: | Wilmington Trust Company, not in its | (as successor-in-interest to Option One Loan | ||||||
individual capacity, but solely as | Warehouse Corporation), as Depositor | |||||||
Owner Trustee | ||||||||
By:
|
By: | /s/ William L. ONeill | ||||||
Name:
|
Name: | William L. ONeill | ||||||
Title:
|
Title: | Treasurer | ||||||
OPTION ONE MORTGAGE | WELLS FARGO BANK, NATIONAL | |||||||
CORPORATION, as Loan Originator and as | ASSOCIATION, as Indenture Trustee | |||||||
Servicer
|
||||||||
By:
|
/s/ William L. ONeill | By: | ||||||
Name:
|
William L. ONeill | Name: | ||||||
Title:
|
Senior Vice President | Title: | ||||||
:OPTION ONE MORTGAGE CAPITAL | THE MAJORITY NOTEHOLDERS: | |||||||
CORPORATION, as Loan Originator | CITIGROUP GLOBAL MARKETS REALTY | |||||||
CORP. | ||||||||
By:
|
/s/ William L. ONeill | By: | ||||||
Name:
|
William L. ONeill | Name: | ||||||
Title:
|
Vice President | Title: | ||||||
1
OPTION ONE OWNER TRUST 2003-5, as Issuer | OPTION ONE LOAN WAREHOUSE LLC | |||||||||
(as successor-in-interest to Option One Loan | ||||||||||
Warehouse Corporation), as Depositor | ||||||||||
By:
|
Wilmington Trust Company,
not in its individual capacity but solely as Owner Trustee |
, | ||||||||
By:
|
By: | |||||||||
Name:
|
Name: | |||||||||
Title:
|
Title: | |||||||||
OPTION ONE MORTGAGE | WELLS FARGO BANK, NATIONAL | |||||||||
CORPORATION, as Loan Originator and as | ASSOCIATION, as Indenture Trustee | |||||||||
Servicer
|
||||||||||
By:
|
By: | |||||||||
Name: | ||||||||||
Name: |
||||||||||
Title:
|
Title: | |||||||||
; OPTION ONE MORTGAGE CAPITAL | THE MAJORITY NOTEHOLDERS: CITIGROUP | |||||||||
CORPORATION, as Loan Originator | GLOBAL MARKETS REALTY CORP. | |||||||||
By:
|
By: | /s/ Randy Appleyard | ||||||||
Name:
|
Name: | Randy Appleyard | ||||||||
Title:
|
Title: | Authorized Agent | ||||||||
1
OPTION ONE OWNER TRUST 2003-5, as | OPTION ONE LOAN WAREHOUSE LLC | |||||||
Issuer | ||||||||
By: | Wilmington Trust Company, not in its individual capacity, but solely as Owner Trustee |
(as successor-in-interest to Option One Loan Warehouse Corporation), as Depositor |
||||||
By:
|
/s/ Ian P. Monigle | By: | ||||||
Name:
|
Ian P. Monigle | Name: | ||||||
Title:
|
Financial Services Officer | Title: | ||||||
OPTION ONE MORTGAGE | WELLS FARGO BANK, NATIONAL | |||||||
CORPORATION, as Loan Originator and as | ASSOCIATION, as Indenture Trustee | |||||||
Servicer
|
||||||||
By:
|
By: | |||||||
Name:
|
Name: | |||||||
Title:
|
Title: | |||||||
: OPTION ONE MORTGAGE CAPITAL | THE MAJORITY NOTEHOLDERS: | |||||||
CORPORATION, as Loan Originator | CITIGROUP GLOBAL MARKETS REALTY | |||||||
CORP. | ||||||||
By:
|
By: | |||||||
Name:
|
Name: | |||||||
Title:
|
Title: | |||||||
1
OPTION ONE OWNER TRUST 2003-5, as Issuer | OPTION ONE LOAN WAREHOUSE LLC | |||||||
(as successor-in-interest to Option One Loan Warehouse Corporation), as Depositor |
||||||||
By:
|
Wilmington
Trust Company, not in
its individual
capacity, but solely as Owner Trustee |
|||||||
By:
|
By: | |||||||
Name:
|
Name: | |||||||
Title:
|
Title: | |||||||
OPTION ONE MORTGAGE | WELLS FARGO BANK, NATIONAL | |||||||
CORPORATION, as Loan Originator and as | ASSOCIATION, as Indenture Trustee | |||||||
Servicer
|
||||||||
By:
|
By: | /s/ Jacquelyn E. Kinbad | ||||||
Name:
|
Name: | Jacquelyn E. Kinbad | ||||||
Title:
|
Title: | Vice President | ||||||
: OPTION ONE MORTGAGE CAPITAL | THE MAJORITY NOTEHOLDERS: | |||||||
CORPORATION, as Loan Originator | CITIGROUP GLOBAL MARKETS REALTY CORP. | |||||||
By:
|
By: | |||||||
Name:
|
Name: | |||||||
Title:
|
Title: | |||||||
1
Date: September 5, 2007 | /s/ Mark A. Ernst | |||
Mark A. Ernst | ||||
Chief Executive Officer
H&R Block, Inc. |
||||
Date: September 5, 2007 | /s/ William L. Trubeck | |||
William L. Trubeck | ||||
Chief Financial Officer H&R Block, Inc. |
||||
(1) | The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and | ||
(2) | The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. |
/s/ Mark A. Ernst
|
||||
Chief Executive Officer | ||||
H&R Block, Inc. | ||||
September 5, 2007 |
(1) | The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and | ||
(2) | The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. |
/s/ William L. Trubeck
|
||||
Chief Financial Officer | ||||
H&R Block, Inc. | ||||
September 5, 2007 |