The H&R Block, Inc. Investor Relations Communication Policy (this “Policy”) applies to all members of the Board of Directors (“Board”) of H&R
Block, Inc. and all employees of H&R Block, Inc. and its subsidiaries (collectively, the “Company”) with respect to such persons’ (“Company
Representatives”) interactions and communications on behalf of the Company with Company stockholders, other investors, brokers, investment advisers,
investment companies, rating agencies, analysts and others within the investment community (collectively, the “Investment Community”).
2. Investment Community Inquiries
Company Representatives receiving any inquiries from the Investment Community shall not respond to such inquiries other than to refer the inquirer to the
Company’s Investor Relations department, or, for those matters relating to treasury functions, the Company’s Treasurer. If a Company Representative
believes that there may have been an unintentional disclosure of material non-public information, he or she must immediately notify the Chief Financial
Officer, Chief Legal Officer or Vice President, Investor Relations of the incident to determine the appropriate course of action.
3. Material Information
Information is considered material if there is a reasonable likelihood that an investor would consider it important in making an investment decision
regarding the purchase or sale of securities. Although it is not possible to define all categories of material information, some examples of information
that may be regarded as material depending on the circumstances are:
Projections of future earnings or losses, or other earnings guidance
Changes to previously announced earnings guidance, or the decision to suspend earnings guidance
A pending or proposed merger, acquisition, divestiture or joint venture
A pending or proposed acquisition or disposition of a significant asset
A significant Company restructuring or recapitalization
Impending bankruptcy or financial liquidity problems
Gain or loss of a customer or supplier
Changes in dividend policy or a stock repurchase program implementation
New product or service announcements of a significant nature or other major marketing changes
Changes in the Company's pricing or cost structure
Bank borrowings or other financing transactions out of the ordinary course of business, including pending or proposed equity or debt offerings
Litigation exposure due to actual or threatened litigation or settlements or other resolution of litigation
Processing or other errors
Privacy violations or issues
Developments regarding regulatory issues or government agency investigations, inquiries, proceedings or reviews
Information regarding the number or mix of tax returns prepared
Information concerning the ability to offer existing or new financial services or products to customers
Information regarding franchise operations, including any sale or purchase of franchise operations
Changes in debt ratings
Write-downs in assets or increases in reserves
Changes in senior management
The imposition of a ban on purchasing or selling, or engaging in any other transactions involving, Company-Related Securities
Both positive and negative information may be material. Historical information as well as information which is forward-looking or subject to change may be
material. With respect to a future event, such as a merger, acquisition or introduction of a new product or service, the point at which negotiations or
product or service development are deemed to be material is determined by balancing the probability that the event will occur against the magnitude of the
effect the event would have on a company's operations or stock price should it occur. When in doubt about whether particular information is material,
contact the Securities Compliance Officer.
4. Authorized Spokespersons; Regulation FD Training
Only the individuals designated below (“Authorized Spokespersons”) may communicate on behalf of the Company to the Investment Community, except as
otherwise provided by this Policy. All such communications by members of the Company’s management should include a member of the Investor Relations
department at the time of the communication or as part of the preparation for the anticipated topic of the communication, unless the matter is related to
the treasury function and is handled by the Treasury department. A member of the Investor Relations department shall be available to join the Chairman at
the time of any communication involving the Chairman or as part of the preparation for the anticipated topic of such communication, at the Chairman’s
request. Authorized Spokespersons include:
Chairman of the Board
President & Chief Executive Officer
Chief Financial Officer
Vice President, Investor Relations and staff
Other Company Representatives may be designated by (i) the Chief Executive Officer for earnings calls, investor conferences, management meetings with
shareholders and similar engagements with investors and (ii) any of the Authorized Spokespersons for other limited, specific communications, including but
not limited to annual or special meetings of shareholders or other special projects. Following the occurrence of the limited, specific communication, the
Company Representative’s designation shall expire.
To help ensure that Authorized Spokespersons are aware of and comply with Company policies governing the handling of material nonpublic information and to
mitigate the risk of inadvertent selective disclosure by Authorized Spokespersons of such information, Company management will provide training to
Authorized Spokespersons regarding their personal obligations and the Company’s obligations under applicable Company policies and securities laws and
regulations, including Regulation FD promulgated by the Securities and Exchange Commission. The Company will target providing this training approximately
on an annual basis, or as is otherwise necessary under the circumstances.
5. Quiet Periods
In the interest of fairness and to further mitigate the risk of inadvertent disclosures of material information, the Company may observe quiet periods as
described below. During a quiet period, the Company would not permit any formal communications by Company Representatives with the Investment Community.
The timing of quiet periods will be posted on the Company’s Investor Relations website.
Quarterly Financial Results – The Company may observe a quiet period commencing three weeks prior to releasing each of its quarterly or annual financial
results and continuing until immediately following the Company’s public release of such results.
Tax Season and Tax Volume Releases – The Company may release interim tax season and tax volume results. In such event, the Company may observe a quiet
period commencing one week prior to the announced date of the release of any such tax season or tax volume results and continuing until immediately
following the Company’s public release of such results.
6. Guidance and Forward-Looking Statements
The Company may at times provide specific guidance regarding its expected future financial performance. When such guidance is provided, the Company
generally will not update this guidance or provide additional guidance before or during the next quarterly earnings release, except as the Company deems
necessary, and then only in a manner that complies with Regulation FD.
7. One-on-One Meetings or Calls
Telephonic or face-to-face communications with members of the Investment Community individually or in small groups are valuable components of the Company’s
investor relations program. However, the Company will not issue new guidance, reaffirm prior guidance, update the Company’s previously issued guidance, or
otherwise disclose material non-public information in these communications.
8. Analyst Reports
The Company will not confirm, endorse, or adopt analyst reports. However, in certain limited circumstances, the Company may, upon request, review the
factual accuracy of historical information that is either publicly available or immaterial that an analyst intends to include in a report. The Company will
not disseminate analyst reports or earnings models to any external parties.
9. Market Rumors, Speculation or Pending Litigation
The Company does not comment on market rumors, speculation or pending litigation.
10. Communications with the Board
The Board welcomes communications from the Company’s shareholders, and it is the policy of the Company to facilitate communication from shareholders. The
Board generally believes it is in the Company’s best interests that designated members of management speak on behalf of the Company. Shareholders and other
interested parties wishing to communicate with the Board, non-employee directors, or with an individual Board member concerning the Company may do so by
writing to the Board, to the non-employee directors, or to a particular Board member, and mailing or emailing such correspondence to:
Please indicate on the envelope whether the communication is from a shareholder or other interested party. The Board has instructed the Corporate Secretary
and other relevant members of management to examine incoming communications and forward to the Board or individual directors as appropriate, communication
he or she deems relevant to the Board’s roles and responsibilities. The Board has requested that certain types of communications not be forwarded, and
redirected if appropriate, such as: spam, business solicitations or advertisements, resumes or employment inquiries, service complaints or inquiries,
surveys, or any threatening or hostile materials.
11. Communication and Disclosure of this Policy
In addition to referring to this Policy in the Company’s Code of Business Ethics and Conduct covering all employees, this Policy will be circulated
annually to all corporate officers and members of the Board. The Company will also post this policy on the H&R Block Investor Relations web site for
reference by the Investment Community and the general public.
12. Policy Approval and Revisions
Approval of this policy is the responsibility of the Board. However, the Vice President, Investor Relations, in consultation with the Chief Financial
Officer and Chief Legal Officer or their designees, is authorized to make revisions to this Policy for changes they deem to be administrative or procedural